Bartlett Brainard Products Co

They're professional, prompt and they were here when they're supposed to be. He went out of his way and he makes sure that he did the right job and makes sure the customer is happy and satisfied.

I contacted Bartlett Brainard to get a quote on a roof tear off and replacement for my home with a single layer of Asphalt Shingles. It took a little while but they came and measured and then setup time to meet me at the house to go over the quote. I'd have rather they just emailed it to me because as soon as I saw the number I knew it was much too high. They wanted $14,500 for the work when the two other quotes I got were $10,200 and $8900. Everyone I spoke with and met with were polite and professional but that's highway robbery at that price.

I can't say enough good things about this family owned company: superior in every way from prompt and respectful call back's to prompt and thorough clean-up's. When a large tree fell on my home I called the office and within a half hour someone knowledgeable from the company was at my home to begin assessing damage and safety concerns. Within a few more minutes the owner herself arrived. This was a large and complex job since the tree landed and then bounced many times on my roof, splintering support beams. I don't know what I would have done if I hadn't used Bartlett Brainard for my roof originally so I had them to contact. Thanks to excellent workmanship, reliability, communication - you name it- what could have been a harrowing experience went smoothly and easily. The owner helped me coordinate with the engineer, inspector, et al. and was incredibly helpful and patient with my insurance company. This time insurance covered costs. This company's work is not cheap but I have always gotten more than I paid for. I plan to go back to them for any construction needs. They are well known in my area for integrity and quality.

I have used Bartlett Brainard company before this job for a new roof and gutters. They did an outstanding job with those as they did with the new basement windows. They epitomize how a well run and managed business provides exemplary customer service. They have my highest recommendation.

Company did a very good job. Following day President of company called to see how we felt about the job.

We met the provider at the CT Home Show. We had multiple emails and phone calls, and two onsite visits at our home. We had to initiate every correspondence. The provider failed to provide a cost estimate, and was not punctual in his responses. No follow up, no explanations.

The company is helpful in choosing products, answers questions patiently and is pleasant to work with you. They completed the work, made adjustments as needed and left us very satisfied.

Timely, professional and responsive .

Installed a new basement door which required not only replacing a rotted frame but raising the threshold to control a water problem.

The consultant I spoke with was very kind and professional and answered all my questions.

Fantastic, they even pruned the tree a little bit while they were up there, fast service, taken care of a few days later, I wish I had done it sooner!

It was a great experience, a rep for the company came out and quoted the prices and even emailed the contracts once we decieded to sign with them. It took a month for the doors and windows to come in once ordered; which is exactly what the rep said for the time line. They called and scheduled the same week. The workers showed up on time; there was one guy for each project. With the home being older and the doors testing positive for lead they had to tape off each entry door floor to ceiling with plastic. They cleaned up when finished; sweeping/dusting the floors and took all trash, the old doors and old windows with them. All the work was done in one day as promised; Very pleased with the whole process.

They were very efficient and responsive. The repair turned out great.

From the day I contacted Bartlett for an estimate to the day they finished installation, I could not be happier with their service. They told me it would be four weeks for the hatchway and windows to be received from the manufacturer. I explained I was having a problem with the hatchway leaking and they came and installed it the following week. The windows were in and installed before the four week estimate also. Everyone was very professional and polite. They really know what customer service is about. When I do need another project, there is no double in my mind I would call them again. Thank you all at Bartlett Brainard !

I feel that an unscrupulous person would have just ignored the additional work and covered up the rot. I certainly wouldn't have noticed for quite some time therefore am happy that they had the integrity to do the job correctly.

We found Bartlett Brainard on Angie's List and decided to give them a call, along with a few other companies. The quote from Bartlett Brainard was $300 more than the lowest one from a big box store, but their customer service and product quality made us decide to go with them. Jim came by and gave us a quote. He answered all of our questions and called back quickly to provide pricing on a few variations of doors. The team that installed our doors were friendly and professional. They replaced some rotting wood below the door frame (due to a problem with our pavers) and addressed all our questions along the way. Overall, the new doors look beautiful and we are very satisfied. The experience with Bartlett Brainard was hassle-free and pleasant from start to finish. We would highly recommend them.

They did an excellent job. They are gentleman came in and it was fine. There was just a misunderstanding and it was both my fault and theirs but it was settled. They were nice people

We called to ask for an estimate for some window replacement. On the day of the scheduled estimate the salesman arrived an hour early (I wasn't home) despite my calling to confirm the time earlier. I was told I would receive the estimate the following day. After a week passed, I called and asked where it was. The salesman said he like to come back out to talk about it. I asked to just have it emailed to me at that point. A few days later, I received it the mail. It was the highest of the three estimates I received and the actions of that particular salesman left me with no confidence that the job would be well done

.They did a good quality job. They cleaned up after themselves and they did it in a timely manner. We were very pleased with the work and we would use them again if we need their service.

They were very good and very and very conscious. There good at what they do. The price was expensive.

They have been around for a long time and have a good reputation. The price was higher than we anticipated so we didn't go with them. We never received some information from their representative. We didn't go ahead with the project at this time so we are still considering them.

Had my house resided in 2009 - Bartlett Brainard was GREAT! Excellent customer service, really made me feel like my project was important to them. A little expensive but I do feel it was worth it. Their installation team was careful and precise and the house looks great. I also had insulation blown in while the siding was off and Bartlett Brainard coordinated that with another company for me.

The job took a couple of weeks longer than expected--mostly due to rain, which prevented outside work--but the quality was excellent and all of Bartlett Brainard's people were consistently good to work with. A few minor problems did arise, but Bartlett Brainard was responsive to every concern we had during the course of the work. The experience was helped considerably because the on-site work people were consistently polite, friendly and a pleasure to have around.

The quoting process and presentation was very professional. Was not pressured to sign on the dotted line at the time of the presention. The supplies and workmen showed up at the specified time and were extermely professional and friendly. The work was performed in a timely manner. My property was kept neat and clean. I felt the workmen always went above and beyond my expections. (and they are handsome too!)

I didn't use them to get the work done. The estimate was free. The person who came out was very cordial and very friendly. We had a very pleasant conversation. In the end, I was in a rush to get the work done. They said that they would go back and prepare a formal quote. So, I ended up hiring somebody else who said that they would come out the next day. In terms of the price that Bartlett Brainard Products finally quoted was very reasonable. I probably would have used them if I had gotten a quote right then and there or if they had told me what they were going to charge me. However, the timing wasn't right. I am sure what they did was normal within the world of contractors. It took a week before I got the estimate in a mail. So, there was nothing negative about their responsiveness. I would consider using them again. I think they are a very reputable company. I was nervous because I thought that they would overcharge, but they came back with the quote and they were definitely very reasonable.