Andy Wotton Plumbing & Heating

Plumber Anthony Perleoni told me to call American Standard toilet company to let them know my toilet, which he installed a year ago and under warranty was leaking. They charge $1000 to install a new toilet. I called American Standard Customer Service and they told me 99% of the time it’s a seal and that’s what they sent me. Anthony then looked at water that was leaking under kitchen sink pulled out the sprayer from the faucet head and tugged on the spray hose to demonstrate where the leak was coming from. The tug made it leak way worse than it had been which was just a trickle. He then said " go to Lowes and buy a sprayer with hose" which they don’t sell for this kitchen faucet. He then left me hanging with two known problems. The next morning, I woke up to the sound of my "Taco Comfort Solutions" Leak breaker water sensing control system sounding an alarm that my basement floor was wet. See picture below. Luckily it did what it was supposed to do. It shut my main water valve for the entire house Anthony showed up this morning almost a week since he left me hanging and immediately started arguing with me. He said I was a liar and blamed me for only being able to get a seal for the leaking American Standard Toilet which was under warranty. Saying he had told me "to get the whole flapper apparatus" which he never told me to do and it wouldn’t have helped anyhow since American Standard customer service reps will always send the seal first under company policy since 99% of the time that usually the problem especially with a 1 year old toilet. He also confided with me that Lowes doesn’t sell the sprayer for my particular faucet and that he would have to install a new one, which is what I would have wanted him to do on his prior call, but instead he led me on to a wild goose chase to find a sprayer that doesn’t even exist at Lowes So instead of being professionally Anthony immediately raises his voice and starts accusing me of being a liar!! He got all defensive and walked out of my house, packed up his truck and left me hanging again like a spoiled little baby! This was my second time I’ve dealt with extreme lack of professionalism with Andy Wotton/William Perleoni Plumbing Service. The first time was directly caused by Andy Wotton. I gave them another chance only to find out the hard way that co-owner Anthony Perleoni is just as bad! I would never recommend them to anyone who has any type of plumbing issue. They clearly are not concerned with solving problems and rather than fixing them promptly they instead over charge and disappear and leave people with more problems than they had prior to them making a simple service call. When they get cornered with a situation like I’ve described they get very defensive a change the truth into a narrative and argue with the home owner and when he proves them wrong rather than swallowing their pride they pack up their truck and retreat like a very unprofessional person would do without fixing the problems that they have actually caused without apology or concern for the homeowner. Immediately after Anthony left me hanging, I called Harp Home Service and they deployed a competent plumber to my house who came in less than an hour and is working on solutions to both problems right now!

The most incompetent and unprofessional company I have ever worked with. The owner was disrespectful and rude to my girlfriend and I, charged $1000 that was supposed to go towards future work and basically walked off the job when he couldn't figure out a solution, leaving me with sewage water backing up in my house. I hired these guys to come out after finding water backing up into my basement. I also asked them to check out the hot water in the shower, which recently had been only getting warm and not truly hot. They came and snaked the main line out of the house but couldn't get it clear, which had been causing the water backup. They worked on the shower and left saying they'd call to set up another appointment for a camera crew to check the blockage, and warned not to use the water in the house unless absolutely needed, including flushing the toilet. I paid $500 toward the shower work, and $500 toward the clogged line, and was told we'd settle up after the backup was solved. The next day I tested the shower and found the controls for the hot and cold water had been reversed. After a couple long days of miscommunications and no water, they sent someone out to get the hot and cold shower controls working normally, but it still didn't get hot, only warm. It says on their website hot water is supposed to run at 120° F, mine was only hitting 100, 20° lower than what it should be. Still no progress on getting a camera crew out, or solving the blockage - the most important issue, and while I was away the worker told my GF she needed to be more assertive when she talked to him, and some other chauvinist crap. I called on Saturday morning, hoping to clear the air of any previous miscommunications and get the work back on track. The owner immediately got defensive about not being able to fix the hot water issue, lecturing me about how he's been doing this job longer than I've been alive. He made some weak comparison about me "remembering" the hot water was better before, and how his car used to run better before, and everything used to be better before. He told me there was nothing else he could do about it. I said I guess I'd have to get another company to get it solved. He started to get off the phone, I said "wait a minute, what about the blockage in the mainline?" He said "well if you're going to get someone else to work on the shower, then why don't you just get them to solve the blockage?" Shocked, I said "oh it's like that, huh?" He said "yeah it's like that". I told him the mainline is still backing up water in my basement, and the hot water is still just warm, everything's the same as before you came, what did I even pay you for? And he said "that's a billing question, Saturday is for emergency calls only, you're going to have to call back during the week about that," and hung up on me. I guess not being able to use the water including the toilet didn't constitute an emergency to them.

They sent their crew member, Anthony out to install a couple of water hammer arrestors for us. This guy is the man, totally positive and professional, and a big-time paisano. He made quick work of the job and we haven't heard a water hammer since. Would definitely hire again.

Called in the morning, came in the afternoon. He is always pleasant, cleans up after himself and is a nice guy all around to deal with. Is a professional individual.

work performed exactly as specified and at estimated cost. Andy is a professional that I recommend and have used for several years.

Andy was on time and very professional! He removed two old broken toilets and replaced them for me. He is very picky about his work (which I like) and wants things done right the first time. I am definitely going to use Andy Wotton again!

Came on short notice. Got the job done promptly. I couldnt say enough good things about him. He's got a good personality. I highly recommend him

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Andy was very prompt. A few minutes earlier then the time he had said he'd be there. He went to work on the shower leak. He found that part of the fixture was not correctly installed. ( By an other plumber). Andy removed the pieces in question put the pieces back in,correctly this time,tightened a few things and tested the shower for leaks. In the Kitchen, the Disposal was removed. I had purchased a new one as well as the new faucet. Andy had the new things in place before I knew it. He checked to see if there were any problems. All looked and operated perfect. Andy cleaned up the area,took it out of the house and was on his way.

I had some leaks in the bathroom shower. Andy found the cause of the leaks and fix them in no time. He was very professional and made sure the area was clean after he was done. He'll be the first person I call the next time I need plumbing or heating service.