Sears

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Jose was friendly and professional. He offered extra services but did not pressure me to buy. Explained everything in detail. Good job! Found the final cost a bit pricey. Quoted at 139 and ended up paying 254.

I purchased a complete kitchen appliance set from Sears two years ago. Which included the double oven stove, bottom freezer french door refrigerator, microwave hood, dishwasher, wine fridge and gas grill. All were Kenmore appliances. I declined to purchase the extended warranty because I had good faith in the products I was purchasing and had already overshot my budget. The refrigerator had the standard 1 year warranty, and after only two years it has died. Sears came out for a service call and the service man told me that the compressor was dead and it wasn't worth trying to fix it that I needed a replacement refrigerator. I contacted Sears with this information and they were unsympathetic and unwilling to work with me at all. After several days going back and forth and waiting on the phone with "customer solutions" for over 2 hours they finally offered me a 10% discount on my next major purchase. I said that offer was insulting and that I wanted to speak with someone else, the lady I spoke with said there was no one else to speak with. I asked to speak with her manager and she said "that will require me to walk all the way to the other side of the building!" and refused to let me speak with someone else. I wasn't asking them to buy me a new refrigerator, but to simply work with me to fix the situation. Having a two year old refrigerator completely die is unacceptable and they obviously sold me a faulty appliance. A 10% discount isn't even as much as the regular sales they hold! I will NEVER purchase anything from Sears ever again! They were rude and obviously have poorly trained customer service associates.

Purchased dishwasher and installation. Failed to arrive on designated day. Installer called to say that Sears did not have the dishwasher at the warehouse. Warehouse said installer had it, signed it out, and was "probably lying to me." However, refused to issue refund for three weeks because "by policy, we can't issue refund unless the dishwasher is returned to the warehouse." They suggested that I track down THEIR installer and force him to return THEIR dishwasher.

I had a problem with the dishwasher, and I had to return it, and buy another one. It was kind of long and extended. In addition, they handed me to different managers on different shifts. The first manager I talked said that she would do something but she did not do it. The next time I called her, she never called me back. I ended up talking to somebody else. I was able to get the replacement dishwasher last September, and I had purchased the original dishwasher prior August. I bought the replacement at an outlet. The local service guy came out and he ordered some parts. He thought that they might help with the leaking, and he ordered some parts but it did not correct the situation. Then I sent some people out to disconnect it or to halt it away, and they were not certified to disconnect it so they could not take it away. It was a real comedy of errors. Major bureaucracy going on. I have never dealt with them before. If I had, it would be decades ago. I do not think that I would deal with them again. I did buy a washer and dryer at the same outlet and had no problem with that. The measure of a company is how well they deal with problems and not what they do, because they are not called upon to do anything if everything works out. I would probably not use them again in the future. I will say too that their subcontractors were much more conscientious than the staff and the management. The outlet center was responsive but the management was not. The staff were handicapped by the management.

Very well.Th delivery people were 15 minutes past the early time of the projected delivery window.They measured the doorway and it went right in and was quickly set up and done

called sears, they said they would be here from 1 to 5 and would call before appearing. at 1:15 they called and would be at out house next. Repairman arrived 45 minutes later and had the refrigerator repaired in 20 minutes.

You call; they come on time; they do the work; they give you some advice; they come back if more work is needed. They'll have you do a diagnosis or coach you on a self-repair on the telephone.

They did very well. My washing machine went out and they stood by their warranty which was surprising. I was very pleased with how it turned out. They took care of it well. They stood behind their maintenance agreement. It was not difficult and they took care of us. They were good. I would use them in the future.

They were excellent and I was very pleased and I recommended them to other people and they were pleased as well.

There was a lot of interaction because there were 2 appliances. Because it's propane, there are 2 crews. One crew delivers and then the other crew actually physically has to do the installation to be certified to handle propane. All in all I was satisfied. I didn't have any problems. It was on sale so there was a rebate.