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Brian Swanson Wood Floors

3.5(
6
)

Hardwood Flooring Sales and Installation, Flooring Sales and Installation

About us

Brian Swanson Wood Floors www.brianswansonwoodfloors.com I started in the wood floor industry when I was 15 years old, having the great opportunity to be a flooring apprentice for Hank Wiley - a respected wood floor craftsman who owned & operated Alco Wood Floors out of Waterford, CT back in the 70’s & early 80’s. What started out as an after school part-time job ending up leaving a lasting impression with me and while I went on to finish and further my education, I realized that I wanted to own & operate my own wood flooring business. So here I am in 2011, 34 years later and sawdust running through my veins. Despite the aches & pains in the morning and what my wife calls “ugly floor sanding knees” I don’t regret for one minute my decision to remain in the wood floor industry. All work is performed personally by myself; from the initial estimate appointment to the last coat applied on your wood floors. My company’s fundamental rules; quality workmanship & honesty. The bottom line should NEVER be the revenue received from the job, RATHER the impression that I left with my customers and their approval of my job performance. Thank you for viewing , Brian.

Business highlights

28 years of trusted experience

Services we offer

Sanding, finishing, installation, repairs, bleaching & staining.

Services we don't offer

NA

Amenities

Free Estimates
Yes

Accepted payment methods

Check

Photos of past projects

Reviews

3.56 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%
Rating CategoryRating out of 5
quality
4.3
value
3.8
professionalism
3.1
responsiveness
3.6
punctuality
3.6
Write a review
Showing 1-6 of 6 reviews
sharon P.
04/2013
1.0
hardwood floor
  + -1 more
Started good but went downhill very fast. Because it was a refinishing job and we would have to be out of the house during staining and poly process a very specific schedule was set up, which I thought was understood. It was not! Words were exchanged between our sub contractor and Brian, and he refused to come back and deal with him. I found that to be very thin skinned. Many phone calls very exchanged between the sub contractor, my husband and myself with both Brian and his wife (aka office manager). Much of what was said was conflicting and after losing my patience completely I used an expletive (not proud) and the office manager/wife said that she hoped my daughter wouldn't grow up to be like me, and hung up.
Description of Work: Started the job but refused to finish because they couldn't deal with our sub contractor.
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Brian Swanson Wood Floors
Scheduling availability, time constraints and completion times that were ALL approved at the beginning of the job were quickly altered by the general contractor before Brian Swanson Wood Floors had the opportunity to see if those changes would be achievable. The customer made mention to numerous calls between her, her husband, Mr. Swanson and myself. This is a common practice with BSWF - keeping the lines of communication open, resulting in a perfectly completed job. It was asked by Mr. Swanson if he could just work with the owners while on the jobsite. Mr. Swanson said he would contact them each evening to keep the lines of communication open. Instead, we received vulgar language that BSWF won’t tolerate, ever. Surprisingly, the customer referred to this as being thinned-skinned. The customer also indicated that a comment was made that it was hoped that her daughter didn’t turn out like her. What was actually said, after the customer shouted an uncouth expletive while yelling that she wanted the job done while she was away with her daughter, “Shame on you for talking like that, hope your daughter learns to choose her words and think outside of the vulgar box”. It is always regretful when you leave a customer unsatisfied. In all honesty however, foreseeing the final outcome – Brian Swanson Wood Floors withdrawing from this job was the best decision that could be made in this most complicated scenario. Brian Swanson Wood Floors
Karen Y.
01/2013
5.0
flooring contractor
  + -1 more
unknown
Description of Work: Brian just completed refinishing our living room, dining room and kitchen floors. They were a mess as they had not been done in 15+ years, and had a low quality finish on them. He accommodated us by doing the floors over the holidays while we were away. They are GORGEOUS ! He did a beautiful job , cleaned up, and even watered my plants for me! He came back to move our refrigerator back in so we wouldn't mar the floors. Would I use him again?- absolutely. Would I refer him to friends?- I have already done so.
Rating CategoryRating out of 5
Yes, I recommend this pro
Karen Y.
11/2012
5.0
hardwood floor
  + -1 more
unknown
Description of Work: We had three estimates for refinishing our hardwood floors. Brian's estimate was in the middle. He returned our phone call for an estimate the same day, arrived on time , and agreed to accommodate our availability for having the work done. I chose him because he seemed knowledgable, easy to work with
Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Julie R.
04/2011
5.0
flooring contractor, hardwood floor
  + 0 more
We can't say enough about Brian. This is our hird home and the 3rd time we hired him to do all the floors in the house. The floors are BEAUTIFUL. If you are looking for a wood floor company go with thhe best,. Brian Swanson Wood Floors.
Description of Work: We hired Brian to sand and refinish our livingroom, diningroom, kitchen, hallway and stairtreads.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Frank D.
04/2011
1.0
flooring contractor, hardwood floor
  + 0 more
Brian Swanson Wood Floors was hired to refinish approximately 700 Sq. ft of hardwood floors in my 1989-built colonial in East Lyme. He arrived (2 hours late) the first day. He started the sanding of the floor and completed the first, rough pass of the main part of each room. The second day he arrived, again late, stated that he did not like my wife, picked up his equipment and left. So, two weeks before Thanksgiving I was left to rent the equipment, finish the sanding, stain the flooring and apply urethane to finish the job. Luckily I had not paid anything prior to the job starting and had some prior experience installing/finishing hardwood flooring. No explaination for this irrational behavior was ever given. My wife has asthema and asked about his planned working hours so she could arrange to be elsewhere if needed. We could only speculate he objected to being questioned. Estimate of cost is based on area to be refinished. His estimate of 700 sq ft was high by greater than 10% in his favor.
Description of Work: Hired to refinish ~700 sq ft of hardwood flooring. Job was not finished. After one day he walked off the job with no real explaination. Only the first of three sanding operations was partially completed. None of the trim (edging) sanding was done.
Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
Response from Brian Swanson Wood Floors
Negative feedback in business unfortunately comes with the territory. Still, it’s a jagged pill to swallow. A business owner must do everything within the frame of integrity to serve the customer. However, what happens when the customer goes out of their way to intentionally creates a insolent work environment by being extremely rude, and verbally abusive? When should a business owner say, “enough is enough” and “bow-out professionally?” The November 11, 2010 Job was just that. Initially the customers were going to vacant the home during the duration of the job and it wasn’t until the first day that the floor mechanic realize there was a change in their arrangements - the homeowners decided to stay in the house while the work was being done. While I can identify with someone living with asthma, I have to ask the question… exactly what kind of work did they think they were having done? A customer should always feel comfortable to ask questions when any work is being performed on their property. Brian goes out of his way to explain every procedure being executed, but after three attempts to come up with a workable solution and rudely being told to “just get back to work” he advised the extremely unpleasant customer that “enough was enough” and decided to “bow-out professionally.” JR, Office Manager, Brian Swanson Wood Floors.
Tereence M.
06/2010
5.0
flooring contractor
  + -1 more
Brian did an excellent job in a timely and professional manner. I intend on using him again and I know you'll be please with his work--and--he is a great guy.
Description of Work: Sanding and refinishing three rooms.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500

    Contact information

    31 Miner Ave, Waterford, CT 06385

    www.brianswansonwoodfloors.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:30 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    Hardwood Flooring Sales and Installation,
    Flooring Sales and Installation

    FAQ

    Brian Swanson Wood Floors is currently rated 3.5 overall out of 5.

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 6:30 PM

    Brian Swanson Wood Floors accepts the following forms of payment: Check
    Yes, Brian Swanson Wood Floors offers free project estimates.
    No, Brian Swanson Wood Floors does not offer eco-friendly accreditations.
    No, Brian Swanson Wood Floors does not offer a senior discount.
    No, Brian Swanson Wood Floors does not offer emergency services.
    No, Brian Swanson Wood Floors does not offer warranties.
    Brian Swanson Wood Floors offers the following services: Sanding, finishing, installation, repairs, bleaching & staining.
    NA

    Contact information

    31 Miner Ave, Waterford, CT 06385

    www.brianswansonwoodfloors.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:30 PM