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Blackburn Carpet Cleaning

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning,

About us

Family owned for almost half a century. Services Janitorial & Residential Carpet Cleaning, upholstery, Area Rug, Tile & Grout cleaning, Janitorial Services, Janitorial Supplies. Additional phones - (888) 444-4399. Additional DBA - Blackburn Building Services LLC.

Business highlights

54 years of trusted experience

Services we offer

Power washing, water damage, carpet, janitorial, upholstery, area rug, stain, odor removal, tile & grout cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.968 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
4%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 68 reviews

Scott H.
11/2017
5.0
carpet cleaners
  + -1 more
right on time. Job was quick and done right.
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

barbara M.
09/2017
4.0
carpet cleaners
  + -1 more
It took about an hour, that was not bad at all.
Description of Work: It was just general routine cleaning of the stairs.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen R.
10/2016
5.0
carpet cleaners
  + -1 more
From my I initial call, everyone I delt with was professional, courteous and helpful. They told me what I could expect and exceeded those expectations. I appreciated that they were honest with me concerning the ware of the carpet and I was pleased with the result.
Description of Work: I had a very dirty, worn family room carpet and a stairway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Karen H.
10/2016
4.0
carpet cleaners
  + -1 more
On time. They were very professional and the results were great.
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Claire F.
09/2016
5.0
carpet cleaners
  + -1 more
They were on time, polite, and did a very good job.
Description of Work: Cleaning of rug in kitchen, hall & stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Sue G.
09/2016
5.0
ceramic tile
  + -1 more
The people from Blackburn were wonderful. They came in gave us an estimate & did a spectacular job. Nice people & very hard working!
Description of Work: The tile & grout were cleaned & then sealed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Diane S.
08/2016
5.0
carpet cleaners
  + -1 more
Blackburn was very accommodating re- a tight window to get the job done. Arrived right on time, explained everything, worked efficiently, carpets look great! I’d recommend them!
Description of Work: Carpet cleaning of family room, stairs, upstairs hall & 1 bed room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$587

Mary E E.
07/2016
5.0
carpet cleaners, ceramic tile
  + 0 more
On time and always professional, another great job, carpet looks so good.
Description of Work: Deep cleaning carpet & tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Frederic S.
07/2016
5.0
carpet cleaners
  + -1 more
Very well. Jared and his partner were on time and were quite personable and very professional.
Description of Work: Carpets cleaned (300 square feet plus stairs and a landing)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Grace R.
04/2016
5.0
carpet cleaners
  + -1 more
Jared was on time, did everything he said he would. Neat and fast. Well pleased.
Description of Work: Cleaned carpets in living room & bed room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Dawn M.
06/2015
3.0
carpet cleaners
  + -1 more
Although there is a coupon listed for 10% off carpet cleaning, I was informed that they are focusing on other areas and therefore no longer provide residential carpet cleaning services. Two alternative company names were provided.
Description of Work: Although there is a coupon listed for 10% off carpet cleaning, I was informed that they are focusing on other areas and therefore no longer provide residential carpet cleaning services. Two alternative company names were provided.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
3.0
punctuality
3.0


Response from Blackburn Carpet Cleaning
Hello [Member Name Removed], We are happy to let you and all Angie's List members that we are booking for residential carpet cleaning now. We apologize to the inconvenience to you at the time of the call as we were upgrading our systems and having our employees get certified and professionally trained to better provide you with an outstanding service experience. We will be happy to give you the 10% discount when your ready to use it for your cleaning. Kind Regards, Abigail Blackburn 860-447-2000

James M.
06/2014
5.0
carpet cleaners
  + -1 more
Great! they were polite, thorough, and did a wonderful job.
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

debbie F.
05/2014
3.0
oriental rug cleaning
  + -1 more
He gave me a quote of $500. I don't know how the service actually is as they did not provide any. I just thought the price was too high. I ended up having another quote from another company for the same work at $133.00. The gentleman who does the appointments was not very knowledgeable with the product. He didn't know the difference between a synthetic and wool rug.
Description of Work: They provided an estimate to me for three area rugs.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
3.0


Response from Blackburn Carpet Cleaning
Hello [Member name removed], I'm sorry to hear that you were not satisfied with our customer service and didn't feel that the person you spoke with was not as informative as he could have been. Being in business for over 45 years we are defiantly not the cheapest company in town and we do let our client's know why. Their are 5 reasons our clients choose us 1. Our Reputation 2. Our Experience 3. Our Education 4. Our Systems and 5. Our Guarantee. I hope that the company you chose was able to provide all of these things for you. We wish you the best. Abigail Blackburn Sales Director Blackburn Professional Cleaning

Karen V.
05/2014
5.0
carpet cleaners, floor cleaning
  + 0 more
They were excellent as usual-- always come when they say they will, price was very good, professional, and flexible scheduling-wise
Description of Work: They cleaned my carpets and also came back to clean my wood floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Duane B.
03/2014
5.0
carpet cleaners
  + -1 more
Very well. Thorough from start to finish. The technician let me see how really dirty the stairways were as he was cleaning them. It took about 1 1/2 hours start to finish, quicker than I thought considering the large space in the basement.
Description of Work: Cleaned carpets in family room and stairways

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Sabine M.
02/2014
5.0
carpet cleaners
  + -1 more
The cleaner did a good job, once he had figured out how to access the 4th floor with all the hoses. I had mentioned how high my place is when booking the service.
Description of Work: Wall to wall carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Cheryl L.
01/2014
5.0
carpet cleaners
  + -1 more
Three techs arrived on time to clean 3 cat stained white carpets & did a wonderfully professional job. My white carpets looked like new.
Description of Work: Techs cleaned 3 rooms of cat stained white carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$398

Diane P.
01/2014
5.0
carpet cleaners
  + -1 more
I always call Blackburn with my carpet cleaning between tenants, they arrive on time, call 30 minutes prior to coming to your not hanging around all day. The quality is guaranteed, I have had most work 99% perfect on first day, once came back to retreat a spot. They did not have to come back this time. Always pleased and I will be using them again this month for another rental unit.
Description of Work: Clean carpets in bedroom, living room and stain protection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Barbara D.
12/2013
5.0
carpet cleaners
  + -1 more
The gentlemen were on time, courteous, professional, fast and did an excellent job!
Description of Work: Carpet cleaned in stairs, living room, hallway, bedroom and landing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

MJ B.
11/2013
5.0
carpet cleaners
  + -1 more
Initial call gave quote, Ray and Isak were on time, Ray fully explained everything, courteous, professional - truly a great cleaning job on badly soiled stair carpet - They vaccum first, clean, protect and wipe up floors boards. Definitely will have them come on a regular basis.
Description of Work: carpet cleaning, Scotch Guard protector 2 hallway carpets 2 rooms 13 steps

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$272.03

june D.
11/2013
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
I have a beautiful new 16 by 20 rug for less than $200. This is the second time I used this company. They are wonderful to do business with. You save money if you can deliver the rug yourself, they took it out of the car for me at the store.
Description of Work: Oriental rug had ground in dirt from a year's traffic and the dogs messed on it one day. The rug came back to me better than new with a chemical to discourage pets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

scott S.
10/2013
5.0
carpet cleaners
  + -1 more
Great service from first call to the work performed, I gave them the an estimated room sizes over the phone cause i did not measure the rooms before hand, and they gave me a quote of 280.00. the technician measured the rooms on the day of the work and gave me a cheaper price. good business. I would not have none the difference. the carpets came out nice, the technician even helped move furniture around.
Description of Work: Cleaned and scotch guarded 2 rooms a hallway and a set of stairs with two landings

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

DIANE O.
09/2013
5.0
carpet cleaners
  + -1 more
Arrived on time, very professional. Efficient us of time. Friendly, but once started working, totally absorbed in the job.
Description of Work: Carpet cleaning in a rental apartment we own. Woman had three cats and left behind cat smell. Sean and Will did an excellent job! Clean carpets and no cat smell.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$262

Michael J.
09/2013
5.0
carpet cleaners
  + -1 more
The technician was on time and completed the service within a few hours.
Description of Work: Cleaned carpets and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Janice O.
09/2013
5.0
carpet cleaners
  + -1 more
Great service from the first call to the actual cleaning! I was able to schedule the day/time I wanted and the whole staff was very professional. They called the day before to confirm and when they were on their way. The cleaning went very quickly and Shawn and Will were very professional and hard workers! I highly recommend this company!
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250
    • 1(current)
    • 2
    • 3

Contact information

218 R Boston Post Rd. CT 06385, Waterford, CT 06385

http://www.blackburnpro.com

Service hours

Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 3:00 AM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
House Cleaning,
Pressure Washing,
Air Duct Cleaning,
Window Cleaning,
Water & Smoke Damage

FAQ

Blackburn Carpet Cleaning is currently rated 4.9 overall out of 5.

Monday: 9:00 AM - 4:00 PM

Tuesday: 9:00 AM - 4:00 PM

Wednesday: 9:00 AM - 4:00 PM

Thursday: 9:00 AM - 4:00 PM

Friday: 9:00 AM - 3:00 AM

Blackburn Carpet Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Blackburn Carpet Cleaning offers free project estimates.
No, Blackburn Carpet Cleaning does not offer eco-friendly accreditations.
No, Blackburn Carpet Cleaning does not offer a senior discount.
No, Blackburn Carpet Cleaning does not offer emergency services.
Yes, Blackburn Carpet Cleaning offers warranties.
Blackburn Carpet Cleaning offers the following services: Power washing, water damage, carpet, janitorial, upholstery, area rug, stain, odor removal, tile & grout cleaning.

Contact information

218 R Boston Post Rd. CT 06385, Waterford, CT 06385

http://www.blackburnpro.com

Service hours

Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 3:00 AM