Sunshine Carpet Cleaning

I was very pleased with Steve's cleaning of my indoor-outdoor rug. I had 5 dark chocolate stains that came out completely with his machine. Steve was professional and I would definitely hire him again. Mari F 11/6/23

Steve was great from the first call to the end of the job. Excellent cleaning my carpet and went the extra mile to help with a carpet issue. Going to be hiring him for our tile and grout cleaning.

He was diligent about calling me and came back the next day and fixed the work.

Started out well as the company was willing to price match and did so with no hesitation ... scheduled for noon on a Saturday and this is where it begins to go downhill 1) owner calls just short of 3.5 hours AHEAD of time advising they were going to come early and since the call woke me up I reluctantly agreed ... 2) owner begins to ask about what I wanted cleaned and giving additional prices for what is part of the furniture items (pillows were included in all other quotes given) but his required an additional $40 ... never got to find out how much deodorizing was because I refused to pay any more money 3) prior to work even beginning the assistant asks my husband to use the rest room ... my husband takes him up 3 steps and in to the bathroom (there’s only 3 rooms with 1 being the bathroom) ... all room doors were closed ... assistant comes out at some point and my husband notices that our 3.5 pound yorkie was running around and he immediately asks the assistant why did he open the door to the room next to the bathroom ... he denies and denies however, our puppy was inside the room and the door was completely shut so he had no way to get out unless someone opened the door as if that wasn’t creepy enough to ask them to leave our home the owner had already begun cleaning the furniture ... the owner was apologetic but was clearly not convinced that his worker did anything even with it being clear as day that he opened the room door for whatever reason with no apology ... after all was said and done my husband still chose to give the owner a generous tip because karma works much better than we do ... FYI I had someone call for a quote about furniture cleaning and sure enough the pillows were part of the quote

Thought it went well, workers were on time , organized and professional and was shocked that they worked furiously and the job took a 3rd of the time to complete than the last company took, then i realised why. they did (2) 15 x 12 rooms, (2) couches, a lazyboy chair, a hallway, 13 stairs and a queen size mattress in under 1 hr, ( that's parking to driving away time) After the carpet dried I noticed a 6 x 2 ft section of carpet along with other small missed areas that i couldn't even see before the job .they looked like the cleaning solution wasn't rinsed and removed or was missed all together. ( these areas were out in the open, not under furniture) arms on couches felt rough like cleaner was not rinsed off. there was overspray from carpet cleaning on the foot of a lazyboy chair. I also found 2 mysterious half dollar sized black wet marks looked like ink or grease? on carpet. i called the company and they graciously said theyd come back at a designated time in the a.m. which they did. but they unfortunately showed up 30 minutes earlier than agreed upon and woke me up. they sprayed the areas i mentioned but did not bring equipment to suck up the chemicals and dirt from the areas they missed the first day. stayed for 5- 10 mins. in the end i was left with much worse smudged mystery grease marks, the 6x2 area looking better but the dirt left in carpet and not sucked back up.. then i found out they did not move any furniture. furniture id have been glad to easily move. i dont allow shoes in my house, i live alone, hardly ever a guest. carpets were barely in need of being done. conclusion is they flew through the job as fast as possible and didn't take the time to do it right. No apology for showing 30 mins early, no apology for inconveniencing me for a 2nd day or for not doing the job fully. and found 3 more nickel sized black mystery marks on a couch. for the record i didn't share my grievances with the company the 2nd visit because i hadn't taken the situation all in yet.

The company was quick to call me and quoted me a price. We set up a time and they were prompt. However, they spent 15-20 minutes to clean the 3 rooms. I was charged 50% more than what was quoted. The carpets were soaking and smelled like wet dog after. It took a couple days for them to dry. The carpets smelled worse than before the service. I gave it a week to fully dry and when I contacted them. When I called they answered with ‘hello’...no company name. I had to ask if this was Sunshine Carpet Cleaners. They told me to call back the next day because they were ‘off’. Now my carpets smell worse than before. I am going to have to call a reputable company to come fix the mess these guys made.

Arrived on time and their process did not remove enough of the water to dry the carpet within the 5 to 6 hours as they indicated. The carpet was still damp after 24 hours. Also their is a stickie substance which maybe some of the soap that was used in the cleaning process that was not removed with their removal process.

unknown

Worked great. Carpets look great and stain we had is all gone

id an excellent job cleaning the carpets in my condo, they look brand new.

Everything went fine. I was not present when they did the cleaning, but the carpets looked good when I saw them later that day. My new tenants were happy with the results. I have used Sunshine Carpet Cleaning a couple of times, now, and would use them again.

It was great! Steve's was on time and very polite and professional. His van has both clean and dirty water tanks, so everything is just self contained! The couch was cleaned and was dry within 2 hours. Same with the rug: a good wash and dry shortly after. The cleaning on the couch even removed various oils and grime that was building up on the arms of the couch. I hadn't noticed it before, but I sure noticed the after! AND ALL OF THE CAT PEE SMELL WAS GONE!!! HOORAY!!! Well worth the $125 to get my sanity back!! Thanks Steve!

It was very good. They came when they said. It was a big job and it was not overpriced. They were very friendly and professional. The quality was good but not superior.