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SEARS

Appliance Repair, Auto Service, Appliance Sales and Installation,

Reviews

4.310 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
10%
3
10%
2
0%
1
10%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.6
responsiveness
3.9
punctuality
4.1
Showing 1-10 of 10 reviews

Angela W.
10/2019
5.0
appliance repair
  + -1 more
It was good work.
Description of Work: Repair work through warranty

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paulette M.
01/2017
5.0
auto repair
  + -1 more
They was fine. They were very good. They did what I needed them to do. They helped me pick out tires. The price was right. They put tires on my car and I didn't have a problem.
Description of Work: I got tires from Sears.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paulette M.
01/2017
5.0
auto repair
  + -1 more
.
Description of Work: I have had tune ups, tires, oil change, batteries.
Rating CategoryRating out of 5
Yes, I recommend this pro

Syndey R.
05/2016
5.0
auto repair, car tires
  + 0 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jeffrey K.
02/2016
3.0
appliance repair
  + -1 more
unknown
Description of Work: Purchased a refrigerator from neighborhood Sears store in Colchester, CT. Took out a Sears Charge Card to get discount. Refrigerator was delivered on time but billed to wrong address and credit card was never received. As a result of their billing error we were contacted by a collection agency and charged a late fee which we contested. Billing issues were not resolved for two months.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Richard S.
05/2015
5.0
appliance repair
  + -1 more
It worked out fine. They put on a Sears shirt on, so they may be Sears employees. It didn't cost me anything, because I bought a service contract in advance.
Description of Work: I used Sears for appliance repair based on their contract. They worked on my range.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jason P.
09/2013
1.0
appliance sales
  + -1 more
The sales staff was competent and helpful, hence the positive portion of my rating. The product was rated highly by Consumer Reports and Sears offered a good discount. However, the subsequent delivery experience has been a disaster. Delivery was initially scheduled for 8/14 though we told them we would have to modify that to coincide with a kitchen installation. I phoned and rescheduled delivery for 8/30. I heard nothing further and waited all day for the delivery. When I phoned, they said it was scheduled for 9/30 and apologized. We rescheduled for 9/6. Again, we heard nothing. Moreover, their automated phone system had no record of our purchase and the online system only indicated we had made a purchase. When I finally reached a human they first said it was scheduled for 9/30. When I reminded her of the previous error she located the order but now said that the refrigerator was not at the warehouse and could not explain why no one contacted me. She offered me a 10% discount on a future purchase which I declined and said the item would be delivered on 9/30 - several weeks after the kitchen is installed. I have no faith that such will be the case. My next step will be to cancel my order and buy a refrigerator from Lowes.
Description of Work: Sold refrigerator / freezer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
1.0
punctuality
1.0

$2,000

William W.
08/2012
5.0
appliance repair, home warranty companies
  + 0 more
Sears man that came out was very careful. He was very careful with my carpets. He had to put bleach in the water, because it had been standing over a week. There was no communication problem.
Description of Work: I had a problem with my dishwasher. He fixed a pump.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carl C.
03/2012
4.0
appliance repair
  + -1 more
They did all right. I would use them in the future if the need arises.
Description of Work: We have had a garage door and a dryer with chemicals by Sears.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Beverly S.
12/2010
5.0
appliance sales
  + -1 more
I did it online because the store we went to didn’t have the model we wanted. It went very smoothly. We have bought other appliances from them and we have always been pleased. I had done research online and we thought it was the best price for the quality that we got. They did it quickly. It was right before a holiday and they got it to us in a timely fashion. They subcontracted for the installation.
Description of Work: We bought a dishwasher from Sears and they installed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

    Contact information

    160 Kukas Ln Ste 3, Waterbury, CT 06705


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    Appliance Repair,
    Auto Service,
    Appliance Sales and Installation,
    Home Warranties,
    Auto Tires

    FAQ

    SEARS is currently rated 4.3 overall out of 5.
    No, SEARS does not offer free project estimates.
    No, SEARS does not offer eco-friendly accreditations.
    No, SEARS does not offer a senior discount.
    No, SEARS does not offer emergency services.
    No, SEARS does not offer warranties.

    Contact information

    160 Kukas Ln Ste 3, Waterbury, CT 06705