I called and left a message with the company to get an estimate on cleaning a bedroom carpet that had a pet urine smell on it. They took a week to get back to me, and then finally giving me an estimate for cleaning and for one application of their urine remover. They told me they used black light to find out exactly where urine deposits were. The price was quoted at $250. When the man came over to do the cleaning, he first used the black light and said he couldn't see anything - and then that turned into 4 spots. The price then went up $100. Then he said there could be more urine in the carpet and that the treatment may or may not work. When I asked him about that, he kept going back to catch phrases that obviously come from training. It's a flow chart of what to say when asked certain things. The problem was, he never answered my question. He just kept saying, and quot;The thing is, urine is carpet damage.and quot; He got quite agitated when I mentioned this, and when I mentioned that his and quot;may or may not workand quot; idea wasn't exactly a glowing recommendation. Finally I gave in and said that he should just go ahead and do it. He then told me he couldn't tell if there was more damage to the carpet. I told him I wasn't looking for a guarantee. I was looking for his opinion on if it would work. He Upon hearing that, he told me I should just get the carpet replaced. He left and closed the door in my face while I was talking. So, mostly this was a complete waste of time. It took me an hour to remove the furniture from the room. His demeanor was gruff to say the least, and he answered almost none of my questions. Finally, In offering to clean the room for a higher price, and later telling me I should just replace the carpet - well as a carpet EXPERT . . . which was accurate? Now I won't know until I get another estimate, from another company. Do yourself a favor and start with another company. Incidentally, there are no visible stains on the carpet except with the black light. I didn't even notice the smell until I had been in the house for 8 months. In other words, keep in mind their estimate for pricing on a carpet that doesn't have an extensive problem.
Description of Work: Provider gave me a totally inaccurate estimate for cleaning pet stains on a bedroom carpet.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$361
Response from CHEM-DRY BY PERUGINI
We respond to all requests asap. If there are delays, it usually is a delay in receiving that request, whether email or voice messages. As to the pricing, the price given over the phone is only an estimate. When we are dealing with Pet Urine we CAN NOT give exact pricing over the phone. We do explain that when speaking to the customer. The black light is used to see where the damage is from the urine. We can only see what is on the surface. It is difficult to see how severe it is under the carpet. We don't have a script of answers to questions. Every situation is unique. We examine the carpet and give our honest opinion of whether we can save the carpet or if it should be replaced. Our technicians are trained both technically and on customer service. Unfortunately, this was not a good experience for the customer or the technician.
Carolyn S.
10/2013
5.0
carpet cleaners
+ -1 more
I am very happy. They were very careful about putting their equipment down on my hardwood floors and very courteous. The carpets came out beautifully.
Description of Work: They came and cleaned my carpet upstairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Response from CHEM-DRY BY PERUGINI
Thank you [Member Name Removed].
Pat V.
01/2012
5.0
carpet cleaners
+ -1 more
They were very good. They were very thorough and did everything I asked. They were really good.
Description of Work: They cleaned the rugs in my whole house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Response from CHEM-DRY BY PERUGINI
Thank you [Member Name Removed]. It's now 2019 and we've been cleaning for you for years. Glad we could be of service to you. Again Thank you.
07/2006
5.0
carpet cleaners
+ -1 more
THEY ARE VERY CAREFUL WITH EVERYTHING WHEN THEY MOVE, AND PUT PLASTIC UNDER THINGS. THEY ALSO DO NOT USE CHEMICALS TO CLEAN WITH. THE FLOORS SEEM TO DRY TWO TIMES FASTER THAN OTHER PLACES I HAVE USED.
Description of Work: I HAD MY CARPETS CLEANED IN 6 ROOMS, AND A SET OF STAIRS.
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Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Drapery Cleaning
FAQ
CHEM-DRY BY PERUGINI is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 3:00 PM
CHEM-DRY BY PERUGINI accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, CHEM-DRY BY PERUGINI does not offer free project estimates.
No, CHEM-DRY BY PERUGINI does not offer eco-friendly accreditations.
No, CHEM-DRY BY PERUGINI does not offer a senior discount.
No, CHEM-DRY BY PERUGINI does not offer emergency services.
No, CHEM-DRY BY PERUGINI does not offer warranties.
CHEM-DRY BY PERUGINI offers the following services: Carpet Cleaning, Upholstery