Window Nation Hartford

I would not recommend window nation, especially the Hartford branch. It took one week for a single window to be installed, and there was terrible customer service. A sub-contractor fell off my roof installing the window, thankfully he seemed to be ok after refusing ambulance transport (thankfully I have his unsafe working practices on video from cameras on my house). In the days following workers showed up unprepared with no materials to finish the job, and I was left with a unfinished window through multiple snow and rain events. The window was finally finished but I have, reservations that it was done correctly. There was supposed to be a window nation representative by the name of Bill from the Hartford branch who was supposed to come to my house 3 separate times for appointments, two times were last minute notifications that he would not be coming, and the third time was no call no show. Bill is slick and never put these appointments in the system, so when you call in regards to the appointment customer service blew me off many times saying that there was no appointment ever set up. I can't make this up. So, if you like wasting time, being blown off, unsafe working practices, and spending tens of thousands of dollars for terrible customer service then this is the company for you. My next steps will include contacting the local building inspector, OSHA for the unsafe working practices, and the BBB to try and get my concerns resolved. The point of this companies’ sole existence is to provide the customer with a service. With phone numbers that lead to nowhere and no returned phone calls, I can only imagine what the service will be like when I have a warranty issue. Stay away.

OMG! I love my new windows! The house feels and stays cooler without running the AC nonstop. The inside temp stays consistent despite the heat outside. The⁵ overall quality is incredible). I received regular updates on estimated ship dates, actual ship date, and was contacted promptly for installation with dates available as soon as the next week. The installation crew arrived on time, were courteous and professional. They finished the project before the day was over and left no trace they were even there. I was shocked by the cleanliness. I could not be happier from start to finish. Would highly recommend.

The installation was very quick and professional. Workers were polite and very conscious about keeping your house clean while working. Windows look great!! I would highly recommend Window Nation.