B-T TILE & CARPET CO

unknown

.

A very positive encounter!!! Reggie arrived on time to walk through the projects and write up the estimates. Staff came on time, cleaned up as they worked ad stayed till the job was done. Emails and phone calls returned promptly, and one small situation addressed to our complete satisfaction. Exceptional experience and have arranged for more work later in the year on two additional projects.

.

It took many weeks of bring samples home and taking them back before a decision was made. There was no charge or deposit required for the samples. When the order was placed, I had already done my homework with sketches and measurements. I had done research on the manufactures' websites where I was able to find specific installation procedures. I was asked to pay for the order in full at the time of ordering as this was a and quot;special orderand quot;. I did not have a problem with that as B-T Tile is a well established business in the community with a reputation that they don't want tarnished. The flooring was delivered 6 days before the estimated delivery date and is of exceptional quality for the price. The trim, while somewhat pricey, is also of exceptional quality and very well made as is the foam underlayment. B-T Tile delivered the 900+ pounds of flooring to my house. Some of the trim was the incorrect color due to a distributor mix-up and the staff took it back and reordered it immediately . I was thoroughly impressed with the friendliness and professionalism of the staff and their willingness to help me as I am a mid-level and quot;do-it-yourselferand quot;. I shopped two and quot;big boxand quot; stores and three independent stores for flooring and am very, very pleased with B.T. Tile. They are not and quot;hard selland quot; but rather very supportive allowing me to make my own decisions. I highly recommend B-T Tile in Uncasville, CT. .