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Home Quality Headquarters, LLC

3.0(
1
)

Home inspection, Radon Detection & Reduction

About us

Home Inspection Services Owner Operated - No Subs 25 Years Experience Cost Determined by Job

Business highlights

37 years of trusted experience

Services we offer

General Home Inspections Wood Destroying Insect Inspections Radon Gas Measurements Air and Well Water Well Water Testing

Services we don't offer

Septic Inspections.

Accepted payment methods

Check

Reviews

3.01 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
100%
2
0%
1
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Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
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Showing 1-1 of 1 reviews
BROOKE K.
06/2011
3.0
home inspection
  + -1 more
Larry Willette came and did the home inspection he was very nice, however, now that I have been in the home for a few months, I am amazed by all that was missed by his inspection. He did find a number of items, and I know that his job was to find major issues, but I would have appreciated knowing that the kitchen faucet was leaking water down the back of the cabinet so I could fix it as soon as I moved in. Or that the down spouts of the gutters are clogged, with little weeds growing out through the seams! No excuse for missing this, the inspection was done while it was raining. he also missed: a small gas leak in the furnace room. (I have always had electric and oil, so I thought the gas smell in the furnace room was normal... I now know differently) a number of dead outlets through the house that half of the gas meter is burried bottom boards of wood siding all around the house are rotten a broken faucet mold in basement closet back yard not graded, pooling water due to gutters overflowing onto ungraded yard exhaust fan in bathroom not working he never checked one of the attics (I did not realize that there were two until I moved into the house!) I wonder what fun things I will discover in the next three months! he is an expert, I trusted him to educate me on the house so I would know if I wanted to buy it and what I would need to fix once I moved in and what to look for in the future. he let me down
Description of Work: home inspection radon inspection termite inspection
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Home Quality Headquarters, LLC
The following is in response to the above posting. I formed Home Quality Headquarters, LLC, in 1987, in response to the growing need for real estate support services. Since that time, I have performed some 12,600 home inspections in the greater Hartford, CT area. I’m proud of my professional reputation that has been (and continues to be) developed among not only professional realtors, real estate attorneys, appraisers and mortgage lenders, but also among the many thousands of homebuyers I have helped over the past 25 years. The following is my opinion of the issues raised by the customer (not necessarily in the order they appear). The inspection of **** West Hartford, CT, took place on November 04, 2010, (during, as reported, a wind-driven, heavy rainfall). Yet, the posting of complaints, dated June 28, 2011, states “now that I have been in the home a few months . . .” indicating that several winter months likely passed from the time of the inspection to the time of occupancy. Regarding comments about the gutter systems and ground surface grading, the Summary and Final Reports discuss missing gutters and the importance of controlling roof and ground surface water around the perimeter. It’s not only possible but highly likely that the existing gutter system was not properly cleaned after the leaves fell in the fall of 2010. It is also unlikely the system was inspected in the spring of 2011. “Little weeds” don’t grow in New England in November. But they will certainly grow in the spring-time in the rotting debris of an un-cleaned system. This is simply normal maintenance. Not only the verbal presentation at the time of inspection but also written reports discuss the need for on-going normal maintenance. The weeds will appear again if the gutter system is neglected rather than continuously maintained. The kitchen faucet that was found leaking “down the back of the cabinet” suggests the discovery once the cabinet or some portion of, was removed. The normal inspection procedure (and that followed) is to inspect the faucet with water running and inspect the supply and drainage pipes, valves, etc., in the cabinet below the faucet. In all cases, the framing and/or finished ceilings below all plumbing fixtures are inspected for dripping water or visible stains in the materials. Nothing gets dismantled. At the time of inspection, there were neither signs of leaks in and/or below the kitchen fixture or stains in the finished ceilings below the kitchen fixture. It’s possible that a leak developed between the date of the inspection and the date of occupancy. Regarding the smell of gas in the furnace room, I distinctly recall this part of the inspection. We, myself and the homebuyer, the customer, were in the utility room together. I explained the heating equipment, i.e., what it was, how it was fueled and how it worked. Natural gas is odorless. So, the utility company purposely adds a strong odorous ingredient to aid in detection. It’s a somewhat foul and obvious odor and not one that someone would consider normal. There was certainly no such odor at the time of inspection as neither one of us detected it. If it had gotten past me, which is unlikely, the customer would certainly have questioned me about it. It’s possible that a small service related condition developed between the dates of the inspection and occupancy. Regarding “a number of dead outlets . . .” it was reported that several outlets were not operating. The CT Home Inspection Regulations (a copy of which is part of every inspection report) requires only one outlet in each living space be tested. This limited requirement is skimpy and always exceeded with as many outlets as are visible and accessible tested. However, furniture, stored items, etc., are not moved. Not all get checked. Typically, when there are electrical defects (as reported), they get repaired when a home is empty and all components are readily accessible for inspection. The Member did not say in her posting if there was any follow-up and repair of the reported outlet defects. Regarding surface mold in a basement closet, the basement was largely finished and lived in. Any closets were filled with stored items that were not moved. Basements are underground and vulnerable high relative humidity. Closets with stored items and closed doors will have limited air circulation resulting in mildew growth, especially in the lower corners. This is common and no reason for panic. Simply appropriately clean the surfaces. If stored items are again packed into the space and neglected, the condition will re-appear. Regarding a bathroom exhaust fan not operating, this is unknown. The field sheets for the inspection indicate all bathroom exhaust fans were operating when tested. Regarding “half of the gas meter is buried”, this was not observed perhaps due to the heavy rain occurring at the time of the inspection. Leaves tend to gather around things that are attached to the house and close to the ground. It’s also possible that the meter was somewhat buried in leaves compressed by the excessive amount of snow that fell that winter. In any event, the meter is read regularly by the gas company. If a significant nonconformance existed, it seems the gas company would have made improvement or notified the owner on record to make improvement. Regarding “a broken faucet”, there is limited information. All interior faucets were inspected. If it’s an exterior faucet . . . is the handle missing or physically damaged, is it leaking, is it winterized with an interior valve shut off? It was not reported that there were two accesses to the roof system. As is common, homebuyers are not always by my side during the entire time of the inspection. This was the case with the customer. If I didn’t see the importance of informing her of two entries, I apologize. However, the entire roof system was inspected. There were no defects at the time of the inspection. Regarding rotting base trim siding boards all around the house . . . although all around the house is unlikely, this is not uncommon in local areas in a house of this age because a lower quality of pine wood is typically used. This condition takes time to develop and likely existed in some areas at the time of inspection. However, it was not observed and not reported. One does not provide inspection services for 25 years on some 12,000 homes and expect there to be zero call-backs. Although, of course, there have been some, I am fortunate that the number is minimal. However, when such cases have come up, I have always responded immediately and if determined that errors were made, I have always offered some kind of amicable settlement. But, in all cases, the first step is to hear directly from the homebuyer so that a proper response can be made and a resolution reached. However, in this case, I never heard from the customer but instead was informed of a posting indirectly from Angie’s List. This, at minimum, was disappointing. I should have been contacted directly and allowed the opportunity to re-visit the home, discuss the concerns and as/if applicable, offer some type of resolution. If the customer remained unsatisfied, a negative posting to an internet forum may then have been appropriate. Respectfully Submitted, Larry Willette

    Contact information

    3 Dogwood Rd, Tolland, CT 06084

    www.ConnecticutHomeInspect.com

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    Service Categories

    Home inspection,
    Radon Detection & Reduction

    FAQ

    Home Quality Headquarters, LLC is currently rated 3 overall out of 5.
    Home Quality Headquarters, LLC accepts the following forms of payment: Check
    No, Home Quality Headquarters, LLC does not offer free project estimates.
    No, Home Quality Headquarters, LLC does not offer eco-friendly accreditations.
    No, Home Quality Headquarters, LLC does not offer a senior discount.
    No, Home Quality Headquarters, LLC does not offer emergency services.
    No, Home Quality Headquarters, LLC does not offer warranties.
    Home Quality Headquarters, LLC offers the following services: General Home Inspections Wood Destroying Insect Inspections Radon Gas Measurements Air and Well Water Well Water Testing
    Septic Inspections.

    Contact information

    3 Dogwood Rd, Tolland, CT 06084

    www.ConnecticutHomeInspect.com