Pelletier Heating & Air

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

Connecticut's highest rated heating & air conditioning company. 1,200+ 5 star reviews. In business since 2004 with currently 18 experienced technicians and call center employees. Please call today to schedule your appointment at (860) 317-0244

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Heating Repair, Maintenance and Installation Gas, Oil, Electric Central AC Repair, Maintenance, and Installation Ducted and Ductless Heat Pumps Repair, Maintenance, and Installation

Services we don't offer

Plumbing Duct Cleaning

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

5.014 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.6
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Filter reviews by category

Showing 1-14 of 14 reviews

John S.
10/2023
5.0
heating & air conditioning/hvac
  + -1 more
The team was super helpful and helped provide solutions to keep my family cool during the summer months. They were a pleasure to work with.
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

John DeGennaro
10/2023
5.0
Google Review
They got here when they said they would, were very professional and finished the job in a timely manner. They cleaned up after themselves and gave us a tutorial about the new furnace they installed. I highly recommend Andrew Cozza, Andrew Soria and Chris Talbot and will definitely use Pelletier for any future heating and/or air conditioning needs.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Pelletier Heating & Air
John Thank you for the feedback. We appreciate it!

Steven Minkler
10/2023
5.0
Google Review
Pelletier Mechanical and their staff (Gary, Andrew, and Chris) were awesome! We purchased a Mitsubishi ductless mini-split heat pump with three inside units. The installation was clean, professional, and thorough. We also needed a small "tweak" to a unit still under warranty, and Andrew fixed it right away. We also are now having our traditional gas hot water heating boiler serviced by them - it definitely needs some tuning up after 31 years! Great company, great people.
Rating CategoryRating out of 5
Yes, I recommend this pro

Fred Artman
10/2023
5.0
Google Review
Best service ever.
Rating CategoryRating out of 5
Yes, I recommend this pro

ROBERT JESSEL
10/2023
5.0
Google Review
Thanks Will Stay warm this winter!
Rating CategoryRating out of 5
Yes, I recommend this pro

Hilda Reyes
10/2023
5.0
Google Review
I have been dealing with Pelletier for the last 4 years. They replaced a 30 year old heating system in our house. Always professional and prompt. Would highly recommend for any home services.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Pelletier Heating & Air
Thank you for the feedback! We appreciate your business.

Lynn L.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
I was so pleased that the air conditioner repairman, Scott, who fixed my air conditioner on short notice did an exceptional job. We cannot express enough gratitude for his work. He arrived promptly and efficiently diagnosed the issue with my air conditioner. Despite the urgency, he remained calm and composed, assuring us that he would resolve the problem. True to his word, his expertise and professionalism were evident throughout the repair process, restoring cool air to our home. Not only did he fix the problem quickly, but he also took the time to explain what went wrong and provided helpful tips to prevent future issues. I highly recommend his services to anyone in need of air conditioner repairs. We were so impressed with their services that we recommended them to our son and daughter-in-law already. The woman in the office that scheduled this appointment, Jolene, was so easy to work with during a very stressful time of the year, the weekend with an upcoming holiday just a couple days away. Grateful for her help as well!
Description of Work: air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Michelle C.
01/2018
5.0
heating & air conditioning/hvac
  + -1 more
From start to finish with my project Gary and his team were helpful, responsive, knowledgeable, and professional. Gary considered all of my heating/ac/humidity concerns, took full measurements of my condo, system and energy calculations, and recommended three good options of Bryant electric split heat pump systems. I ended up choosing the most efficient top of the line model as I was replacing a 25+ year old unit. I felt that the price was fair and even if I could have found a slightly lower price, I was very comfortable hiring Pelletier based on Gary’s initial follow-up, professionalism and thoroughness when quoting my job. They also went the extra mile when doing the installation under terrible weather conditions. I’m very pleased with the end result. I have no hesitation in recommending Pelletier.
Description of Work: Split system electric heat pump replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,500

Charlotte D.
09/2017
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Pelletier replaced my 2 zone oil furnace and 2 separate hot water heaters, one natural gas and one electric with a new natural gas heating / hot water system 3 years ago. I continue to use them for my preventive check up yearly. I was extremely pleased from the first meeting where a complete review of the entire home was performed and a recommendation was made including a price quote. I initially had contacted 3 companies, for quotes and Pelletier's was the middle price. I was also impressed with their professionalism. They provided me with information on finance options available and assistance with them. Once I committed to the project and work started, I was impressed with the work being done every day. The workers showed up on time, were very neat, cleaned up every night and were always polite when they were at my home. All permits and town inspections were coordinated by Pelletier and I did not go a minute without heat or hot water. I was even more confident with my choice of companies when the inspector stated the system was impressive and not like any he had previously seen. In the first year the cost of heat and hot water for both units was cut in half and we continue to realize the savings.
Description of Work: New furnace / hot water heaters for 2 family home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian P.
12/2014
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Serviced and repaired our furnace. Very good service and friendly. Would use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Cynthia G.
07/2014
5.0
plumbing
  + -1 more
see above
Description of Work: received a written estimate for work to be done on a heat pump/ air conditioner system----came out w/in 2 days after being called, gave me a very good estimate the SAME DAY! ++ i had several other dealers trying to get the job, but Mike found a problem he saw immediately & gave some in-put on what should be done to rectify the problem. No other dealers even picked up on it. He will be getting the job. Just had to wait for other issues to be resolved.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,900

ALBERT L.
10/2013
5.0
plumbing
  + -1 more
the work went well and his workers where friendly and did a good job in about 4 hours cleaned up and left no mess.
Description of Work: put in 3 rooms radiator covers and new heating elements

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,650

Diane B.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
This is a company I highly recommend. They show up on time, explain the job they are going to do, and leave a clean area when done. Very professional company. They earn an "A" rating from my husband and I.
Description of Work: We have this company come every year to check out our furnace, to make sure it's maintained in well working order. This same company installed our furnace four years ago, and I am being honest when I say they are so professional and polite. Any questions we had were answered, We will continue to do business with this company, and it's a pleasure to be able to write a review for others to read .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$117

ALAN T.
09/2011
5.0
plumbing
  + -1 more
I needed quick service on a 45 year old hot water boiler in a 1938 house I recently purchased. While I could get the pilot light lit, nothing I did could get the boiler to fire (water was circulating). On Wednesday I contacted Pelletier Mechanical as Gary (the owner) had been out giving me estimates on the various repairs and modifications I wanted to make. While Gary was out of the office training (again), Laura his admin arranged for Bill to come out on Friday. She provided an estimated cost (right on) and a 2 hour window. Bill showed up on time and after a brief discussion get right to work. Bill spent about 15 mins. systematically determining why the flame would not light. He discovered that there the gas was not making it to the main control valve. He reset the safety shut off valve and the problem was solved. He then checked all the radiators to make sure that hot water was making it through out the house. After we determined that the upstairs radiators were not getting hot, Bill checked the water pressure and determined that the pressure was insufficient to fill the upstairs radiators in "real time". He suggested that the culprit was the 45 year old water valve and pressure release valve which being cast iron tend to corrode and clog in time. He proposed a replacement solution and priced it out, and offered to pick up the parts and replace the valves that afternoon. I decided to wait a few weeks so I could consider replacing the entire boiler. While we were waiting on the boiler to come up to heat, Bill and I walked through the basement looking at the existing plumbing, tracing the water flow path and discussing the possibility of replacing the hot water tank with a tankless unit. (The hot water run is about 60-65 feet from HW tank to kitchen, bathrooms, etc.) Bill, like Gary, is knowledgeable and informative. I will have Pelletier Mechanical back to do more work on the house.
Description of Work: I needed quick service on a 45 year old hot water boiler in a 1938 house I recently purchased. While I could get the pilot light lit, nothing I did could get the boiler to fire (water was circulating). Bill from Pelletier Mechanical solved the problem and the boiler was back in service. He checked all the radiators in the house for heat and cleaned out the accumulated soot. He also checked the exhaust flue for leaks. Bill recommended that I change out the water feed valve and pressure release valve as the pressure was insufficient to fill the upstairs radiators (I postponed this service).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from Pelletier Heating & Air
Thank you for the nice report on Angie's list. Gary Pelletier

    Contact information

    po box 71, Thomaston, CT 06787


    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Licensed*

    Trade License Number
    s1-0394838
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    Heating and Air Conditioning,
    Plumbing,
    Water Heaters,
    Natural Gas Lines,
    Insulation,
    Electrical

    FAQ

    Pelletier Heating & Air is currently rated 5 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Pelletier Heating & Air accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Pelletier Heating & Air does not offer free project estimates.
    No, Pelletier Heating & Air does not offer eco-friendly accreditations.
    No, Pelletier Heating & Air does not offer a senior discount.
    Yes, Pelletier Heating & Air offers emergency services.
    Yes, Pelletier Heating & Air offers warranties.
    Pelletier Heating & Air offers the following services: Heating Repair, Maintenance and Installation Gas, Oil, Electric Central AC Repair, Maintenance, and Installation Ducted and Ductless Heat Pumps Repair, Maintenance, and Installation
    Plumbing Duct Cleaning

    Contact information

    po box 71, Thomaston, CT 06787


    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day