One Hour Heating & Air Conditioning

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If you want exceptional customer service, try ONE HOUR HEATING AND AIR CONDITIONING in Bristol CT 860-589-8979. Six years ago they installed a furnace/AC in my home. The furnace had one issue after another which they promptly came out and serviced but the issues just kept happening. Yesterday they replaced my furnace with a new one, their idea! Where these days do you find a company that prides themselves on "doing the right thing" for their customers? They have an outstanding staff who provides prompt, courteous service, call when they're on their way, and are skilled technicians. If you decide you want the highest quality company to take care of all your HVAC needs, give them a call!

They were extremely expensive. But it was an emergency and I had no heat. They came to my house when I had the problem at around 3 o’clock in the afternoon. I had it working that night as they sent somebody to my house by 7 pm same day. He was at my house for about an hour and half. Everything is fine now.

My central air was out on a very hot summer day. I had a house full of overnight guests. This included twin infants and a pregnant daughter-in-law. I tried to get other companies to come out right away but I was unsuccessful until I called One Hour....They were here right away. Serviced the central air which worked immediately. He explained why the air had stopped working and gave me several options for future servicing. The guy was very informative and professional. I will definitely call them for further service. Thank you guys! Sorry this took a while.

)First, I did not realize that One Hour Heating and Air Conditioning is essentially a franchise. So beware not all and quot;One Hour Heating and Air Conditioningand quot; are the same. And second, this was only one of three quotes that i got from heating/AC specialists. The sheet that he was quoting me from was professionally printed and looked great however was obviously a very generic sheet that just gave very generic over-priced costs. The man, who's name escapes me, gave me a quote however three things were very odd... 1) He would not give me a written quote (He said he left his quote sheets at home and would have to leave one in my mailbox, which after a couple calls didn't ever happen) 2) the price was VERY high considering the cheaper materials he was going to use 3) I am by no means a pro when it comes to heating and cooling, but I am able to research installation and the materials, so as to be a bit educated, and the materials/installation he was going to use were REALLY NOT recommended for the area they were going in and the installation was obviously wrong (such as putting a supply pipe directly off the end-cap of the main supply duct) As I said before, I got 3 quotes in total and each person had their own way of doing the installation however the 2nd two pro's that came said the way One Hour Heating and Air Conditioning was going to do it was completely wrong and way over priced. BTW, I decided to go with the 3rd pro (Duct Works out of Southington) who did the job from start to finish with very high quality materials (Insulated metal ducting, NOT flexible ducting), fast and professional installation, for $300 less! The one thing he had going for him was that he was professionally dressed (even put on footies to come into my house) and nice to talk to.

We were in the market for a new heating and cooling system. We also wanted to replace the hot water heater with a tankless hot water heater. Much research was done and many estimates were obtained. We chose One Hour Heating and Air-conditioning to replace they above systems and hot water heater. John, a phenomenal and knowledgable technician, arrived on time and we discussed the issues the previous homeowner had with the heating and cooling system and the possibility of acquiring a new system. Rick Ross, also very knowledgable and professional, came out to discuss what type of system we had in mind. We agreed on a price and all the necessary equipment was ordered and the work was completed in 3 days. They did an outstanding job and we look forward to seeing John again for yearly preventive maintenance appointments.

It is a family owned company. The owner was nice who came out to give the estimate and he knew what he was doing. He was very professional and had really good service contract.