Tyler Heating, Air Conditioning and Refrigeration LLC

I came home on a warm Friday early evening from work to find that our AC was not working. After making one call to another company who serviced our unit years ago and getting their voicemail, I waited a couple of hours then contacted my friend Maggi from Tyler. She responded immediately and the technician, Jonathan had the AC up and running by 9:30 the next morning. Thank you!

Any technician that shows up to service my heat pump is always professional, have great personalities, and very customer service oriented. I have never been disappointed. Recently I had a clogged drain pipe in the system that was leaking, I called and within an hour someone was at my door. They realized the tech who came out the week before didn’t thoroughly blow the pipe out, and completed the job at no charge. You can’t go wrong with Tyler, I would recommend them to anyone!

Tyler service reps have been consistently pleasant and professional. Our unit has worked very well for several years, and I appreciate the company's reminders about scheduling maintenance visits. The scheduling is easy, and most recently with the same technician, who is now familiar with our home. Overall, I've been very satisfied.

Tyler and Patrick were our installers for our project and they were excellent. They were courteous, punctual, and very careful to clean up each day before they left. We are quite pleased overall with the system and the work they did.

The warranty was issued by “A.O. SMITH, INC. AND ITS SUPPLIERS, (herein collectively referred to as ‘Manufacturer’).” It said that “Manufacturer will furnish a new water heater.” Tyler didn’t send invoices for the 8/4-5/21 work until I emailed a request on 8/12/21. In additional to the $137.19 trip charge and $1,850.00 heater charge, there was a $0.00 charge for Tsat Elect Wh Upper. In my opinion Tyler viewed this as a profit making opportunity rather than providing service to a customer to whom it had sold a defective heater under warranty. Tyler focuses on my oral agreement to up front pay $1,850.00 and says nothing about its representation that a warranty credit check would follow. Upon receipt of a Tyler check for $783.25 I emailed a request for a statement of all charges and credits but Tyler, pre-complaint to the BBB, failed to provide one. Post-complaint to the BBB, Tyler issues a “revised” invoice which in my opinion is totally pretextual, stating a $783.25 warranty entry, $53.06 charge for repair parts, $150.00 charge for warranty processing/return trip, $800.00 charge for labor- port to port and $63.69 sales tax, all magically adding up to $l,850.00. No rational customer, if Tyler had transparently up front presented him with a $1,066.75 warranty service charge to furnish a new “$783.25” water heater, would ever have agreed to such nonsense. In my opinion, A.O. Smith and Tyler have engaged in highly questionable practices, and are not customer oriented. They have failed to stand behind the product they manufactured and sold.

First time customer and we have asthma so need this fixed promptly. Very happy with the service. AC working great now!

Have gotten to know Tyler AC over the past few years when our previous HVAC guy retired. Techs Chris & Jeff have been knowledgeable and responsible keeping our aging system running. Jen & Cinda in the office have always been super helpful. Jeff spent time here last summer milking along our AC system in very HOT weather. We spent time a few months back with a technician deciding what our needs were when repairs to our heating system were mounting. The office helped us figure out the best way to move forward, hooked us up with a home energy audit in order to qualify for rebates, etc. We chose our new system, they ordered it and the installation date was set. They said it would take 2-3 days to compete the install. As of today, it is done. 2 1/2 days. Hot, humid, heat wave days and the 2 guys worked hard. We are presently enjoying our nice cool home while watching Lord of the Rings - The Fellowship of the Rings.

Had a nice experience with the gentleman that visited. He was very patient, knowledgeable, friendly, and communicative. Despite our system working well, there was an issue with the thermostat not working properly and giving us some issues. Overall though had a good experience and would recommend using these folks.

I always trust Chris as my technician to deliver superb service re: my furnace/boiler, hot water tank, split A/C system, and dehumidifier. It's a pleasure to greet him semi-annually, since he's courteous, pleasant, and professional, and since he answers all my questions re: my heating and cooling systems. I trust this talented tech being inside my home and tuning up all these systems. Kudos to Tyler Heating & A/C for hiring Chris as its employee.

Arrived the same day, replaced leaking unit. Very professional and neat.

Professional service as usual. This was done as part of the annual maintenance contract.

The service techs did an awesome job and the customer service was excellent. Very happy with the work and would recommend them to anyone. Thanks Tyler!

Excellent service! Jeff the Tyler tech was extremely helpful in resolving our heat problem - friendly, timely, and knowledgeable. Highly recommended!

did the job quickly and professionally.very satisfied. only one small issue. they said they would call when they were coming, but they e-mail me instead.

I've been using Tyler Heating for the past three years. They are honest, efficient and explained what was wrong. They also answered my questions about how the system works and what to look for in the future.

Jonathan came out once for maintenance service and then immediately came out again to replace a cracked condensate pump. His technical knowledge and concern for my welfare and the integrity of my home's heating system was very apparent and much appreciated! Thank you!

It went very well. Technician was very knowledgeable and courteous

Great, Jonathan was on time, professional and courteous. The woman I spoke with in the phone was always pleasant and present everytime I called. Would definitely hire again.

Especially during COVID-19 it is wonderful to work with this company. Jonathan, my tech, was polite, efficient, and detailed while doing his work. No glitches and no problems while following COVID-19 protocol. (I appreciated he had mask and clean "shoe booties" when he entered the lower level of my house). Exceptional techs and support staff. THANK YOU! P.S. I have an annual contract with Tyler Heating & Air, so the individual annual checkups are no extra cost.

Every aspect of my interaction with Tyler Heating, Air Conditioning and Refrigeration was exemplary! From sales to administrative support to the install technicians met all of my expectations.

Very well, thank you for asking. The tech was very knowledgeable and explained different answers to our questions.

The Manager, Vinney and Fred all did a fantastic job. Came early and worked hard all day. They cleaned up after themselves. Tarps were laid on all the rugs and they vacuumed, took all old stuff out with them. They were really wonderful!! Now, the A/C works great upstairs and downstairs, now

Excellent, professional service and job.

Prompt and professional would recommend

Outstanding. Jeff was creative and persistent in solving the persistent problem.