Trans Clean Corp

The house was cleaned and looks good. I had to remind him about the shed. Then again about the deck. He had to call to confirm that the deck was included. The call confirmed only half the deck, so that is what he did. He told me I would have to reschedule to get the rest done. When I called, I was told I only contracted for The smaller part of the deck. Now who would do that? I reminded them the the estimate was based on photos. I was refunded the price for the deck. Now I have a clean house, shed And half my deck. Very nice and accommodating about getting my refund, but did not get the service I was expecting. Next year we try someone else.

Pros: 1) We put in our request for an estimate and Mike came out soon thereafter leaving the estimate in our mailbox. 2) If you're on well water, they will bring their own water! That's a big benefit, in my opinion. 3) They gave us a 2-hour window (12pm-2pm) between which the cleaner would come and he was at our house right at noon. 4) The price is reasonable and in-line with other pressure washing companies. 5) We asked the cleaner how much it would be to pressure wash the deck and he offered to do it "on the side" charging us less than if we called Trans-Clean to schedule it. I wasn't totally comfortable with that proposition, so we passed on it. Cons: 1) Scheduling the date was such a hassle. Amy, the scheduler, was awful. Didn't follow-up on voicemails and took 5 days to return an email. It should have take one phone call or one email to schedule a date for the pressure washing service, but any calls go straight to voicemail and I actually had to call several times to get her on the phone. She needs to work on her customer service skills. 2) We have white vinyl siding and there were noticeable dirt streaks and some new yellow stains under our front porch lights left behind on the siding which we had to clean ourselves. 3) We weren't there to observe HOW he was washing the siding (i.e. keeping the stream of water pointing down or up), but he most definitely must have been pointing the wand up the wall because water penetrated behind the siding. For weeks, there was a horrible smell of mold which we've never experienced in the years we've lived in this home and the timing of it coincided perfectly with the conclusion of the pressure washing job. He got water behind the vinyl siding and mold started to form. I had considered calling the company to complain, but there's nothing they'd be able to do at that point. We had to remove strips of siding to allow the walls to breathe and over time, the smell subsided. I would highly recommend, if you have vinyl siding, that you pay close attention to how they're applying the high pressure water stream. Unfortunately, we will not be using them again - between Amy and the mold, it's just not worth the aggravation.

unknown

It was an excellent job. The man I worked with was very conscientious. I've used them before as well. The quote was right on target. They were on-time, promptly answer your call and I couldn't ask for more!

It went very well. They were very courteous and did a great job. They bring their own heated water, which I really liked.

We called Trans-Clean for an estimate which they came out and gave us in a very prompt manner. Trans-Clean delivered exactly what they promised. They were very detail oriented and did a beautiful job. The people who came out were very professional.

We called Transclean because our house needed pressure washing. They came out and left us an estimate, and when I called back we were able to schedule the work fairly soon after. The gentleman (Jason) that came out was extremely professional and worked VERY hard at getting the stains out of our siding and deck area. He was here for about 6 hours, and left our house sparkling. We couldn't be happier and will certainly use them again in another two years!

The estimate was quite clear and detailed (outlining exactly what would be cleaned, what detergents will be used, whether they would supply water - we have a well). Once an appointment / date was set I was called with a reminder the day before. The crew arrived within the appointment window and got to work. They did a terrific job power-washing my home and afterward asked me to walk around my home to make sure I didn't see any missed spots. They also pointed out all the areas that had been cleaned. My house looks fantastic now - like it's been freshly painted (it's been 7 years since it was painted). I would definitely use this company again and recommend them to others

When I called, they answered promptly and said they would send a man out within two days and they did. (There was an awkward moment when he arrived while another company was giving me a bid but he waited patiently to the side.) The man who came out to price the job was very polite and informative. He gave me a bid and then mentioned a coupon special, thus lowering the price. He mentioned the coupon before I did which I liked. The bid, even without the coupon, was about half the cost proposed by 3 other companies! The day of the cleaning, the worker arrived on time, actually about 30 minutes early, even better. I requested that he begin by the greenhouse just in case the greenhouse windows wouldn't stay closed all day and he followed my request (which turned out to be a good idea since they opened later despite my efforts to keep them closed). The house, garage, and furniture came out very clean. All the mildew came off. There was one small area on the house where the stain did not come off although the worker sincerely tried. Trans-clean did warn in advance that some stains might not come out. I will probably have to replace vinyl siding in this small area. Although windows and doors were closed, water came in under the doors and at some windows. Since I was home I was able to quickly catch this with an old towel. I advise future customers to remove window cushions and to place old towels by windows and doors if they will be out during the cleaning.

They were very good and I liked them a lot. They came out when they were supposed to come. They cleaned the roof and it looks great now. Their price was competitive. They shared the information about the insurance which was very important for me because it was the roof work. I have had a good experience with them.

Excellent service by Tony Very Pleasant and Hardworking Responded to all my requests Did a thorough job