Roto-Rooter Plumbing & Water Cleanup

Job was done quickly and well. Service was outstanding. Steve was very friendly, courteous, & very clean.

Efficient and professional. Great work.

HE HAD IT ALL ASSESSED AND CLEAREDRATHER QUICKLY DIVERTING A POTENTIAL DISASTER.

I called them one day and they came out the next day. They came within the time frame they said. I told him what I needed. He told me he could do it. He gave me pricing right then and there and he did the work the same day which was great. I needed a pipe extended from my hot water line to my portable dishwasher which is not common at all. He went above and beyond. He actually went and go the parts so he could do the hook up because portable dishwashers have to be hooked up to the sink. I was very happy with it. He went to several hardware stores and ended up driving quiet a distance to find the parts and brought it back and fixed it.

Great Service - Punctual, professional and clean.

The work went well. The repairs where completed in two days.

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Crew was there to dig that afternoon. They found the problem and fixed it by the end of the day 12/31.

We hired some one else. The Roto Rooter guy was over two hours late from the time the office quoted. We had called the office back twice and were lied to both times being told he was only a few minutes away and when he finally showed up he had no knowledge of the office's representations. He then quoted us a price of $491.00 (TO SNAKE A PIPE!) with no guarantees. So we sent him on his way. We then hired Quality Plumbing out of Norwich. He was there in a half hour, dealt with the problem and had solutions to prevent future problems.

Fixed it twice, when once wasn't enough to fully fix the issue

It was very good. They were old pipes because the main part of the house is 100 years old. They were cast iron pipes. They were very good. They even brought a camera to show us what they were doing. They were excellent. I would call them again if I had to. I had to have a plumber here before and they were within a reasonable price of a plumber. They were very reasonable.

The service went well. They are great.

Shawn (technician) was professional, courteous, and competent..

I have to say I was a bit skeptical to use Roto Rooter. I had heard of conflicting comments and reviews online. I was dealing with some contractors regarding a blocked, possibly broken sewer line on my property and I never felt I was their priority. Tired of the lack of communication and always getting the "run around" I contacted Roto Rooter. Roto Rooter (Mike ) came early the next morning to accommodate my work schedule. After running a camera through the line, he suggested "jetting" - running a high pressure water jet to clear blockages and cut out all the roots. Arriving again early the following day, the jetting was completed in under two hours and was in the clear! No Excavating Needed! (You Rock John!) Knowing what I know now thru my experience, I only wish my first call was to them! They exceeded all my expectations. I will be using Roto Rooter going forward. Lesson learned!

The rep was prompt, thorough and courteous. He even made recommendations on how to prevent issues in the future.

The technician arrived on time--same day service--and was extremely professional and pleasant. He wore the shoe covers, taking them on and off each time he went in or out of the house to his truck. He explained everything in detail, particularly the process involved, and even went to the basement to show me the pipe in question and check for any leaks. While I was a bit surprised by the expense, I decided to have the service because I trust the technician, and I am very pleased with the result. We have not had this problem develop in 18 years, so I expect not to have to repeat it.

Our repairman arrived on time, and listened carefully to the problem that we were having with our in house sewage lines. Our repairman spent the time to carefully plan his approach (as access required working in a living area in our home), and while the job ended up being very difficult due to the clog location and design of our homes aged plumbing system, he carefully spent the time without getting frustrated, and completed the job promptly. He was respectful during the entire visit and clearly outlined what needed to be done, the cost, and what to expect if it did not work. We would use their services again.

Tree roots got into my sewer line and caused a backup. Roto-Rooter was there within 2 hours of my call. The cleaned out the basement, hauled away the debris, made two dump runs, steam cleaned the bathroom and basement and deodorized everything. They have left fans to dry the area. The crew was courteous and professional. Will, the representative, called my insurance agent and started a claim on my homeowners insurance for me. He put me at ease. I was my birthday and Roto-Rooter was the best "gift" I could have. Thank you.

Scheduled to come between 830 and 1030, they called to say they would be here closer to 230 . When he said the garbage disposal would need to be replaced and that it would cost $600, I said no thanks. Luckily there was no charge to have him come out.

The plumber came and snaked the sewer line and then another guy came to camera the line. Both were very good; knowledgeable and professional. Only problem was the price. Expensive!

I scheduled the appointment online late at night and requested an appointment in the morning (Saturday). I received a call from dispatch in the morning with an adjusted time. She also asked if I wanted to provide a cell phone number and she would call when the plumber was on his way with at least 30 minutes notice. I received several calls with updates. I did appreciate the updates as it gave me an opportunity to do some errands. The assigned plumber has a vehicle problem and dispatch quickly found a replacement plumber. The plumber arrived when expected and performed the work in about 1 hour. He gave me the price before starting. I thought the price on the high side but because it was Saturday I was glad to have the work done with no hassle. The plumber cleanup after himself and showed me his work.

He checked the drain and said it would be $409 plus $59 extra for a bottle of liquid to keep drain clean. We thought the price extremely high for snaking a drain and decided not to use Rotor Rooter. Too expensive!!

Very good. They where able to get someone out to me within the hour. Raymond, who was the plumber who responded was great. He was able to tell me almost right off the bat what was the problem and explained to me what he was doing the whole way thru this very long service call. The clog was very stubborn but he made sure that all lines where clear and free of any debris before he left and even showed me what he was looking at on the camera so I could be sure that all was clear.

It was good. They were nice and they showed up on time. They gave me a quote and finished the work in a couple of hours. They were very efficient, professional, and answered my questions. They were a little on the expensive side.

When I called they said probably would not arrive until 2:00pm.