BURR ROOFING SIDING WINDOWS

Company stole 8,000 dollars for a deck that was never built or did I get my money back. They also did a very bad job attacking the siding. I would not recommend them to anyone.

Woody was willing to give me an estimate without even going up on the roof. Too bad the estimate never arrived. He was not the only company I called and all the other companies did a thorough roof inspection before giving me an estimate. If no one answers the phone when you call, you will find their voicemail is discontinued. I was promised that estimate 3 times over 10 days, but still nothing. I even told the receptionist that if Woody does not want to do my roof, all he has to do is tell me. I was assured that was not so. This does not bode well for honesty and reliability. I will be using a different roofer.

Had a quote for a large Hardi job - big red flag was Woodie insisting that Hardie installation guide is "120+ pages" and nobody else reads it like them. You can lookup the guidelines right on Hardie's website - it's a couple pages for any product, with a few bulletins put out in addition. My rule is I catch any any sales person in a lie/exaggeration, I walk. He seems to be a very slick sales person, whereas slick is the last thing I want my siding guy to be.

The project was more involved than anyone anticipated. When the job dragged on, they could have taken shortcuts, but insisted that everything be done properly. The final result was excellent. And they stand by their work – when a problem arose a year after the job was completed, they responded immediately.

I called them like 6 times. He was on his honeymoon and I got back with him and he had said he had been on his honeymoon for a month and that he would forward plans by the end of the week, never heard anything.

These guys are Hardie pros: The team started work in the dead of winter last year which I give them credit for. The demo went smoothly and the rewrapped the house and installed the new windows quickly so as not to freeze out my kids that were in the house during the day. The Hardie installation looks REALLY great, and I firmly believe that this is their best competency. Their team meticulously installed the siding and trim and it looks really good. Woody was our guy, and I get why a few other reviewers have beaten him up on this site. He is a character, but you have to recognize him for that, not hold it against him. He communicated very well via txt message with during the install, and my wife and I enjoyed getting to know him. Contractors that can't communicate via txt or email are dead to us (and will be extinct as demographics shift).

Awful! The other poor reviews were right on target. During my first meeting with Woody Priestly, I was annoyed with the saleman's attitude. He said he would need my husband to be part of the presentation. I explained that I was the decision maker for this project and that my husband did not want to be present. After much debate with him, I stated he would present the quote to me alone or he could forget about quoting the project. With reluctance he agreed, but on the day of the presentation he arrived at the schedule appointment about 45 min late. Normally, I would not have continued considering this firm as a viable candidate but only 2 companies in my area were installers of the Hardiplank Cement Fiber board siding. Other complaints: I asked for references of other customers. He gave me one name. When I asked for others he said he'd have to get back to me which he never did. I wanted to change my window selection from the original quote. He insisted that he would need to meet with me personally to provide the information. The first appointment he canceled last minute. The second appointment he didn't show up for. That was it! I sent an email to him and said I was no longer considering Burr for my project. On a positive note, the company I hired was wonderful and my project was a complete success. I'm so glad I didn't choose Burr!

He never showed up. Infuriating! Didn't even call us. We heard nothing but horrible things about this company and now I believe it. Will NEVER deal with them after this.

With big projects I think you get what you pay for. If you want cheap, you are going to get shoddy work, and poor communication. Burr's original proposal did give me sticker shock, but I believe the value will accrue over time, well in excess of what I could have saved with another contractor. I can't speak to roofing (yet), but for Hardie siding, these guys are pros and did a great job.

The snow clearing went fine the first time. The second time they came, they spent very little time doing the job but with the same charge. They are extremely expensive. The quality of the work was just okay. The first time they did the work it went well. The second time they did the work it didn't go so well, and they didn't finish the job. I had called them 3 separate times to come out and finish the job and when I spoke with whoever answered the phone, she informed me that she would notify the proper people. After I didn't hear anything, I called back twice more and she seemed surprised by the fact they still hadn't been out to finish the job.

The job was delivered for the estmated price. The quality of workmanship was fair. We have had several leaks over the course of the past ten years. This may or may not be expected living in the northeast. What was unsatisfactory was the preparation for the work, the precautions taken against littering the property, and the overall cleanup. We were picking several types of nails off the ground, and out of bushes surrounding the house for several years. When I called to ask them to return to finish the cleanup, I was essentially told to have a nice life. The company contact was someone named Bob Priest. Funny how you never forget some things.

I was very nervous during the remodel, because things are always going wrong. However, they were great, because they were on time, did a great job, and there have been no problems. They took extra care with a window leak problem as well. I was very impressed with their service. They were also well under their own estimate!

Horrible. 1) they were late starting 2)the sliding doors were not those contracted for and were definitely wose than specified 3) the roof leaks worse than ever as does one of the sliing door. Their attempts at repair invlove using copious amounts of caulk all over, so far to no avail, and extremely unattractive patchwork

Dont recommend them unless price is no object

Their estimators arrived exactly on time and were very courteous and professional. They suggested that they could repair the gutter most efficiently by using a section cut out of a longer gutter that had been damaged by a falling tree branch and replacing the longer section to eliminate the need for any seams. While they were checking out the roof they noticed several loose shingles, bad calking around a vent pipe and cracks in the cap on the chimney. They said that the shingles should have another 10 years in them. While their estimate was higher that I was anticipating, I knew that the quality of their materials was superior based on previous work they had done for me. The workmen showed up bright and early the following day and the work was completed without a hitch.

I used Burr Roofing on 3 occasions over the past 1 years. The first 2 experiences were excellent and based on this I hired them to reroof the front portion of my home and my garage. The 3rd experience was a disaster in terms of communication and the quality was just fair. Once the contract was signed the communication was minimal at best in terms of on site management. They did not return my phone calls or emails in a timely manner. Problems were not handled immediately. Unfortunately, I would not use them again.

Did not hire (heck, I didn't even get an estimate). UPDATE 5/18/2013: Despite the comment from Burr Roofing on 4/19/2012, the estimator/salesman was not really interested in giving me an estimate unless I was going to proceed with the job. When I selected the less decorative, lower-end trim he immediately wanted my wife there assuming she would insist on higher-end product. The fact that my infant twins were present is irrelevant. He effectively told me that he needed me to have my wife there and have the kids elsewhere if I wanted an estimate. Other construction companies had no issue with our situation and provided me with estimates.

They were 4 + months late performing the work required and I was continually told two more weeks Two of the 3 items that were done by them will have to be redone by another company. I was charged top dollar for horrible work. Stay away from this company. I was ignored after stating the roof vent wasn't done correctly and would have to be redone. I was ignored after submitting their survey which I'm sure won't be counted in their and quot;98% customer satisfactionand quot; claim. I'll never use them again...

A representative met with me prior to doing an estimate to explain work to be done and what I should expect.. The estimate was given promptly and in person. Everything was done on the promised time line. The roofing team was very professional and worked steadily. The property was left neat and clean every time they left. The work was done very quickly, final clean-up was complete and left my yard looking as though no one had been working there at all. Everyone I dealt with was friendly and professional. I was especially pleased with the communication. I would definitely use them again and am recommending them to my friends and family.

I found them to be very expensive and I ended up going with another company. They were very knowledgeable and professional, but their price was way over and above what other companies were estimating for the job. I was very impressed with them and I think they are a great company, but they were just way out of my budget.

Around the week of Thanksgiving we had them come out to look at a few shingles that were sliding on our roof and address a few concerns we had regarding a leak in our upstairs bathroom. VP Jeff Jeffries was the person who came over. He looked at our roof briefly, got on there and gave no indication what so ever as to what he thought. Our initial thought is that he looked as if he had little experience as an actual roofer and that the company sends out VP's to try and distinguish themselves. But he took pictures and was going to show them to someone else and get back to us so we thought we'd see what they have to say. Two weeks later, no word. I left a message for him on his office voicemail after speaking to a receptionist that said he was out on a "call". It is now the beginning of January and still no response. It seems the job was small and they didn't want to do it or Jeff rather had no idea how to proceed. Compared to the other companies I had come out they were the most baffling. Before they come over they send you a whole tree worth of brochures/packets and literature on what they do. I found it strange this day in age to have so much written literature when we have the internet, I am not sure I can properly explain the package I received. Bottom line, I think I needed a proper roofer and I feel BURR has too many areas they cover to send out an adequate person to assess our situation. In addition, the lack of response from Jeff (a VP at that) who gave us their business card is unprofessional at best.

Everything went well, and I was very pleased with the service. At the first meeting, they were very thorough and explained the roofing process well. They are a large company and seem to be very well-organized. The company was, also, quick to respond to any problems or concerns that I had during the roofing installation. They advertise heavily with mailings, and were great at offering references for their previous work which was very helpful. I like my roof very much and have recommended Burr Roofing to others.

He was very good and helpful. An entire section of roofing was sliding off and the company that installed the roofing was trying to say it was because of the sun.

I called and left a message in regards to roofing. I waited for a few days and called again. I left a message the second time, but never received a returned call.

We were very satisfied and they did a great job! They were extremely responsive any time I called them. The workmanship was good, they were here when they said they would. I would recommend them.