Schede Plumbing & Heating

I recently had the pleasure of working with Schede Plumbing and Heating, and they were a lifesaver when it came to fixing my central air issues. As a new homeowner, I’ve been faced with different challenges every day, but knowing who you can trust and ask for help makes all the difference. I was fortunate to be introduced to Schede Plumbing and Heating, and they exceeded my expectations. From the moment I called, they were quick to respond and provided a thorough analysis of the problem. They walked me through the options and suggested the most practical and affordable solution. I was serviced by two highly professional, polite, and skilled technicians, Paul and Randy, who were truly exceptional. Paul and Randy were efficient, trustworthy, and very customer-focused. They assured me that they wouldn’t leave until my issue was fixed and took the time to ensure no other issues were lurking. Their dedication to solving my problem and their attention to detail were impressive. I cannot recommend Schede Plumbing and Heating enough. They are a reliable and professional team who genuinely care about their customers and their work. Thank you, Paul and Randy, for your excellent service!

Went very well but took longer than I was told.

Randy from Schede worked on the ductwork Installation and was very professional and knowledgeable; he explained everything he was doing in a way that I could understand. I would definitely recommend Schede to anyone who HVAC services!

It was fantastic. He gave me a good price. I was very very happy of the water heater. I highly recommend them to others.

Done quickly and efficiently. Arrived on time, worked quickly. Staff were polite and helpful. Estimate given within a day, installation within 3 days. The company was easy to get on the phone, and did an excellent job.

As a first time home owner Schede plumbing has been very responsive and professional. Schede plumbing oversaw the oil to gas conversion and installed a new boiler. As stressful as this was and every other plumbing issue in our home, Lou has always answered our calls even after hours to troubleshoot what could be going wrong. If we can't fix the issue over the phone there is someone at our home the next day. His staff, specifically, Kelroy have nothing been short of exceptional. Kelroy always comes to our home with a smile on his face and will not leave till the problem is fixed. Plumbing and heating is the last thing any homeowner wants to deal with but Schede and Kelroy make it an easier pill to swallow.

A+++++ I could not have been happier.

We used Schede to replace our central air conditioner. Overall, we are satisfied with the new system and the price but the customer service was not satisfying. I think they did everything we needed in terms of the mechanical work. But they should better train their office help. After we agreed on the installation date, I asked what time the crew would arrive that morning. They gave a vague answer so I asked again the next day. But they arrived two hours later than expected. After they were done, we discovered that we needed a minor adjustment and scheduled a time for them to come. An hour after they were due, I called and was told they were not coming that day. The next day was the same – I called after they were overdue and was told they were not coming that day. They finally came the third day. The technician solved the problem and was apologetic. But it was quite frustrating that they did not come as scheduled and did not initiate the call to say they would be late or there was a problem.

We used Schede to replace our central air conditioner. Overall, we are satisfied with the new system and the price but the customer service was not satisfying. I think they did everything we needed in terms of the mechanical work. But they should better train their office help. After we agreed on the installation date, I asked what time the crew would arrive that morning. They gave a vague answer so I asked again the next day. But they arrived two hours later than expected. After they were done, we discovered that we needed a minor adjustment and scheduled a time for them to come. An hour after they were due, I called and was told they were not coming that day. The next day was the same ? I called after they were overdue and was told they were not coming that day. They finally came the third day. The technician solved the problem and was apologetic. But it was quite frustrating that they did not come as scheduled and did not initiate the call to say they would be late or there was a problem.

Ralph Schede gave me a quote over the phone and said that he could have someone come and look over the job and verify the quote that morning. A short time later, a Schede employee named Clinton showed up. Clinton had everything he needed to do the job right then and there if the quote given was OK with me. I told him to go ahead and do the job. Clinton was quick and thorough in replacing/removing the old water heater and installed the new one and replumbed all the pipes. It took him most of the day but he took the old water heater with him. The only thing for me was to recycle the cardboard box that the new water heater came in. In appreciation of my help, Clinton reduced the charge by $150 which I was happy with. I would use Ralph Schede again and have recommended him to a colleage at work who needed work done on his residential heating system. As far as I know, my colleague also used Ralph Schede and was pleased with the result. I've had no issues or problems with hot water since.

They did a good job in general. Two guys were punctual, came over in the morning and finished the work in the afternoon. They removed my old 75-gallon water heater which was had a leak and replaced it with a brand new one. After they replaced it the new water heater wouldn't ignite at first, so there was no hot water, then I called them and one of the guys was nice enough to come back quickly and fix the problem. He even stayed for an extra half an hour just to make sure the problem does not occur again.

The plumber proposed either A-expensive option) replace the system or B-"cheap" fix - bypass the exterior pipe and attach a hose to the pump. I agreed to the price and work for adding a hose to get the water away from the house, but when I went out to the yard as he was almost "finished" I realized the hose was quite short, and not really getting the water away from the house, so I asked if it could be extended to a lower part of the yard. He agreed and added another piece of hose, but the length he added still didn't do enough. I asked if he had any additional hose, so we could get the water to reach a natural place in the yard where water runs off and he explained he would need to run back to the shop to grab it...when he came back, he added the additional hose and then charged me a higher amount ($60) for the time it took for him to run to the shop (15 minutes round trip, at max). The grade for professionalism is not for the plumber who came to the house, but the person handling phone calls and appointments is rude and unhelpful, and management's decision to charge someone an additional $60 for a piece of pipe and 15 minutes (to actually COMPLETE the job) is ridiculous. Partially my mistake, because I should have asked if there would be an extra charge for him to run back to the shop, but when he returned and added the hose so quickly, the additional $60 seemed really high.

As review grades reflect, I was generally pleased with responsiveness and professionalism. I downgraded the overall score to a "C" simply because upon researching pricing for this service with other providers, and when I checked out the materials cost online, I realized they charge a very high premium for a simple job. The work was good, and they came when I called, but the pricing was just too high - so I wouldn't use them again. I know I live in Fairfield County, but this was high pricing even by those standards.

My water heater was leaking and I had some flooding - they responded immediately and replaced the water heater and cleaned up the area.

They came immediately. Kelroy saw the problem immediately. Our questions were answered clearly and our concerns were addressed. Kelroy and Neil installed drain lines unobtrusively on the exterior. (The original contractor was incompetent!). All work was done well. We were amazed at the extent of the clean up. I will definitely use Schede again and highly recommend this company.

The actual installation was great. No issues. I wanted a hybrid unit and our existing tank was 120 gallons. At first Schede said they could not find a hybrid that large but once I pointed them to one I'd seen on the internet, they took it from there.

The service was prompt. The owner, Louis came to estimate the job and then send a plumber, Kelroy who was worked quickly and was very professional and personable. When I felt the price was steep the owner adjusted it. I will use this company again.

Called me right back---used text to respond quickly to my request---great on text too!! On the visit, he had a terrific attitude...actually EARLY for appointment. We had been without a dryer for several days and laundry was piling up. He was friendly, very nice, explained everything, and even recommended the less costly option. My husband was very impressed with his service and pricing. In addition, I added on cleaning out the lint from the dryer which had been accumulating for many years---and he accommodated my request immediately..he was just terrific and I would hire him back immediately. Please note that the cost and dates are only approximate... Hire him!

Lou (owner?) initially took several of my calls and texts to answer many questions I had about installing a new hot water heater. Lou then came to my home (on time) and walked through all my options and promptly e-mailed me a full estimate the next day. He was a pleasure to work with and his pricing was competitive. I selected Schede for the job, and the work was completed about a week later. The work done to replace the hot water was completed satisfactorily. Installers were pleasant and cleaned up after themselves and the work seemed to be top notch.

Good investigation of the problem and resolved in a short time.

The provider was responsive and professional and gave some great suggestions on the size of unit we were to purchase, in order to save us some money.

06902 Went from cold to hot in a matter off minutes. Contacted the water heater company to order parts and explained what was going on.

Very nice guy, clean, friendly, did a good job.

My heating system was not working well, it only gives me a little bit of hot air in the vents and it takes forever to heat up the room. So I called them to find out what the problem is. A guy came over and did some eyeballing on my water heater and A/C, and told me that 1st my A/C filter is dirty and need to be replaced, 2nd the circulating pump on my water heater is making noise and need to be replaced. It cost me $125 on their first visit, all they did was some eyeballing at my system. So I listened to them and bought a new filter for my A/C and replaced it by myself which was really simple, because the guy told it would be $250 plus the cost of the filter if I want them to change it. So after I changed the filter, there's no improvement to my heating at all, then I called them again and asked them to replace the circulator. Two of their guys came over and replaced the circulator, which took them about half an hour, and that cost me $375 for the labor and $275 for the new circulator. After that I was expecting my heating problem to be solved, but it turned out that the problem got even worse. There was no hot air coming out of the vents at all after they replaced the circulator. I had to give them another call and ask them to inspect the system again. At that point I was reluctant to call them, since I don't trust them anymore and I don't think they can fix the problem, but I also wanted to get something back from them since I paid them about $800 and they only made the problem worse. So they came for the 3rd time and did a much more thorough check this time. They old me that the water is not circulating not because of the circulator but it's clogged somewhere in the pipe and they need to come back with a compressor and clear the clog. Luckily they didn't give me a bill that time and I was afraid I have to pay another $125 for the inspection. So they came back with the compressor for the 4th time and finally fixed the problem, but I was shocked when I see the bill. It was a total of $880 where $750 was labor, but it only took them 1 hour tops to fix the problem. They were supposed to identify the problem to be the clogged piped instead of the filter and circulator on their 1st visit and fix everything on their 2nd visit. So my conclusion is that I would not recommend Schede plumbing to anyone, unless you want to get ripped off. Their price is just ridiculous.

I scheduled an appointment with them, but they did not even show up. I called them back several times to reschedule, but they never called back. No response --what's so ever!