PELHAM HEATING & AC

This is the third time we used this HVAC service company - and only because when I was away for work my husband found them in the book during an emergency when the heat wasn't working (they 'sold' him a completely new thermostat system despite ours having been new not that many years before). We had issues subsequently not only with the 2 heating zones not working multiple times (causing them to finally replace one of the thermostats which was clearly malfunctioning - but not until after the main boss man came and was incredibly rude and tried to weasel out of taking responsibility). Then when our A/C went out we called for service on that (which was completed sufficiently, but belabored as well due to what was eventually found to be a sticking furnace damper). However, this latest visit to fix our condensate pump after finding a flood on the floor near the furnace (due to them being the only ones to have worked on the system in recent years - and my wish to be loyal as they had in the end -despite the pain - gotten to the root of prior problems) led to the guy fixing the piping to the pump, but then leaving having never turned the system back on to test. So when we turned it on that night we found our A/C (which had previously been working flawlessly) wasn't functioning. They came today to say/find that the furnace fan wasn't running, and only after pressing for more information said it would be at least 3 days (in 80+ deg heat - with our whole family arriving for a graduation celebration) for them to get a new furnace fan motor and motor control board. While relaying this to me the owner (boss man again, called in only to assist when the tech couldn't figure it out - as during prior events) started screaming at me that I was a problem, disrespecting his man - which was not the case AT ALL - I was nice and was helping him turn things on/off to try to assist - and that I could take care of my problem. The 2 folks in the house with me witnessing this were appalled. NEVER AGAIN. STAY AWAY!!

They were fairly punctual. The guy called 15 minutes before he arrived. He was very professional.

Prompt and professional. Would use again. Price for materials and labor was far less than competitors.

WE WERE PLEASED WITH THE SERVICE INSPECTION THAT PELHAM HEATING & A/C PROVIDED FOR US. THEY MET OUR SCHEDULE AND PROVIDED GOOD SERVICE. WE WOULD USE THEM YEARLY.