NORDIC STOVE & FIREPLACE CENTER

We needed this work to be done immediately. There was a leak that needed to be fixed right away. We were very happy that the owner of Nordic responded so quickly to our situation.

The person with the prior review summed it up very well. I really tried to be their customer, but they don't seem to have any interest in the business. I went to their showroom twice to discuss my options for converting a wood fireplace to gas (logs or insert). It seemed that insert was the best way we could do it, so after spending time going over what I wanted, the owners (Scott and Martha) hemmed and hawed about whether or not it could actually be done. I welcomed them to come and take a look, they said just send photos and they'll let me know. I immediately ran home, and emailed photos. They did not respond for several days and it was only after I had to insist they respond. Finally when they did, it took an additional 10 days to receive an estimate. I had a couple of questions on the estimate but they just don't want to return phone calls or emails. When you call there - they're pleasasnt enough but always say "we are really busy, we'll call you back." They said they get 100 emails a day. As if they're the only business in the world that isn't busy. I just ge the impression they're understaffed and just don't care about the business. I went to a competitor in Newtown where the owner was responsive and will get the job done in a few weeks. In all, I spent 4 weeks dealing with Nordic and got nowhere. Despite what they think, they're not the only show in town. Save yourself trouble, go somewhere else. Hopefully they read these and will adjust their business practices.

I want to be their customer but for some reason they (Martha and Scott) keep leaving me out. I needed to get a fireplace insert. I choose them because of the 4 star rating. Visited their site. Filled out the "Fireplace Measuring Form" with all the info, plus took pictures of my fireplace, as they recommended. I was ready to purchase. I met with Scott, who seemed knowledgeable, provided me with some options and asked me to take some more pictures of my chimney. I took the extra pictures, sent email back asking for quote. I received nothing so far. I called to find out why. I spoke to Martha - an "irritably pleasant" woman, who seems to be handling God knows who many things at any given moment. I was trying to explain to her the situation when I was interrupted with "Is this a quick question?" and with "when the doors are closed, I'll look up your information" ... without actually asking me for anything identifiable. I actually said: "would you like me to give you my last name or the address?". To wich Martha replied: "hold on, I have to get a note to write on..." and the put me on hold. There seems to be no one else who provides that kind of service: fire place inserts installation. @Nordic, if you are reading this. I want to be your customer. I don't understand why you keep dropping the ball when it comes to me? Thinking about it, maybe I should open a business like Nordic, only rivaling them in customer service.... hmmm.

Nordic's recommended installer did a great job of removing an existing wood burning fireplace and replacing it with the gas fireplace.

VERY GOOD WORK, I ENJOY IT VERY MUCH.

THE GLOW FROM THE FIREPLACE EVERYDAY MAKES ME GLAD THAT I HIRED NORDIC TO PROVIDE ME WITH SUCH A QUALITY APPLIANCE THAT HAS PERFORMED SEAMLESSLY IN TIMES OF NEED AND ENJOYMENT.