Great experience. I phoned and got a call back. Jack came and picked up my torn screen. He provided me options. He returned it a couple days later. It was a perfect job. His pricing is extraordinarily fair. And again, the work is absolutely perfect. I found him to be very personable. Would not hesitate to phone him again if I needed help with any window or door screens.
Description of Work: I lost my keys and had to break through a screen to get into my house. Jack took the frame and brought it back as if it were new.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Richard S.
05/2017
5.0
screen repair
+ -1 more
Excellent! Jack was professional, prompt and responsive.
Description of Work: Storm door screen repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
boon P.
03/2017
3.0
screen repair
+ -1 more
Screens were repaired fine. However, the overall experience could have been better. 1) He wasn't easy to get hold of, many phone calls later, he claimed that he was out sick for 2 weeks. Assuming this was indeed true, surely he could have texted me back, or left a general voice mail to say he is out sick? 2) When he came to take our screen, my mother-in-law asked why he is taking the Living room screen, he decided to punch a few holes in the screen to make a point that its old and needs replacement. (While I understand his intent, he wasn't going to charge us more, but this is uncalled for). 3) When he is done repairing the screen, to put it back. His first question upon entering the house was, is my check ready? Are you sure? 4) In both trips to our house, we would have liked him to take off his shoes, or at least to put some plastic covering on it. He complied, but a bit impatiently. 5) He didn't want to lift his fingers to pull the blinds up, in order to put the screens back. He is a window guy after all. And insisted that my mother-in-law was the one physically pulling the blinds up. 6) To be fair to Jack, the screens were indeed repaired, and he charged the exact amount that we agreed upon up front. Which is why I'm giving him a C rating overall.
Description of Work: Screen repair
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
Jeffrey K.
10/2016
5.0
screen repair
+ -1 more
Great. Very attentive service. Old screens in wood frames.
Description of Work: Screen repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Bill S.
08/2016
5.0
screen repair
+ -1 more
unknown
Description of Work: Jack was great and did a great job at a reasonable price.
Rating Category
Rating out of 5
Yes, I recommend this pro
Lisa B.
05/2016
5.0
screen repair, replacement windows
+ 0 more
unknown
Description of Work: Replaced glass in 10 windows and 5 screens |Jack was wonderful to work with. Pricing was fair and workmanship excellent. |I would use them again and highly recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,765
Fred H.
01/2016
5.0
screen repair
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Richard C.
11/2015
5.0
screen repair
+ -1 more
unknown
Description of Work: Great--very responsive
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
lorraine F.
09/2015
5.0
screen repair
+ -1 more
unknown
Description of Work: Fixed several screens; rebuilt frames
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Catherine L.
09/2015
5.0
screen repair
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Craig D.
07/2015
5.0
screen repair
+ -1 more
Excellent work, done promptly. Recommend without reservations.
Description of Work: Repaired and rescreened multiple wooden screens doors on our historic home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Robert P.
06/2014
5.0
screen repair, replacement windows
+ 0 more
Provider will almost always answer the phone, and is very responsive. The new screen seemed darker, and I was wondering why. He said there are two colors for screens (grey and charcoal) and he advised against the charcoal. He also said that the screen appears darker because it's new, and the color will fade over time. We definitely appreciate that he answered our question, and shared his knowledge with us. He gave us a price break since we had a smaller screen window than expected. We are pleased with the outcome, and the provider comes with our recommendation.
Description of Work: Spoke to the provider Wednesday evening, Provider came to our home on Thursday to remove frame and take back to shop for repair, provider came back on Sunday with a new screen put in the window frame, and inserted it in the door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Jerry D.
05/2014
1.0
screen repair
+ -1 more
He showed up when he said he would and did measure all 3 large sliding windows and the storm door for new screens and told me he would call me tomorrow with an estimate. Since this was the weekend, I gave him the benefit of the doubt when he did not call me the next day or the next week! I called him and left a message for him to call me back and that was two weeks later. I finally called him one more time thinking he may have been sick or something since he is an elderly guy and he told me "oh I forgot all about you"! he then said he will get me my estimate. I still haven't heard back from him and it's been over a month! Don't bother wasting your time with this idiot!
Description of Work: I called Jack to measure and build new screens for my back room addition.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from J &J WINDOW & SCREEN REPAIR
[member name removed], I explained to you your location was too far for me to travel with the small amount of work you were giving me and therefore I was not going to do the job. I thought I made that perfectly clear to you. Perhaps you don't recall my phone call. In 40 years of being in business I have never been called an idiot.
james G.
04/2013
5.0
screen repair
+ -1 more
J and J did an excellent job. Jack, the owner, was extremely professional. He quickly responded to my first call, met with me several times before starting work, explained everything clearly, and gave me an accurate estimate of cost and time required to complete the job. Jack worked within my schedule, was always prompt and on-time, and always kept me "in the loop." Finally, Jack was practical, and cost as well as quality-focused. Additionally, Jack was very kind to my tenant, who was pregnant and living in the apartment when the installation was going on. This was much appreciated. In summary, Jack did exactly what I needed, and was supportive and helpful throughout. It was clear that he had extensive experience manufacturing the kinds of screens that I needed (apparently, his company has been installing screens in my building and other buildings in the area for over 20 years). I had a great experience with J and J, and could not have been more pleased with its work.
Description of Work: J&J Screen and Window Repair manufactured and installed new custom screens for the terrace of a high-rise apartment I own. This involved coming onsite, making a pattern of the terrace, ordering custom materials, manufacturing a custom frame, attaching the screening, and doing a permanent installation of the screens on the terrace. The job took several days to complete.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,700
SPIKE V.
08/2006
5.0
screen repair
+ -1 more
After a week of waiting for him to call back, he came & repaired the screen on the same day.
Description of Work: He replaced screen on patio door & also adjusted screen door on my deck so that it glided smoothly.
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Service Categories
Screen repair,
Windows
FAQ
J &J WINDOW & SCREEN REPAIR is currently rated 4.8 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
J &J WINDOW & SCREEN REPAIR accepts the following forms of payment: Check