Green Mechanicals Heating and Cooling LLC

Upul and the gentleman he had working with him were excellent. They were professional. They came with masks. They were polite, did the work promptly and were just great. Upul had to go chase around for the part and managed to get the job done by end of day. I would recommend him very highly. I would never ask anyone else to do a job.

Green Mechanicals owner, Upul, made many false promises and was dishonest and didn’t provide the service he charged for. Upul also insisted on getting paid the full amount in cash claiming that this way I don’t pay taxes. In summary, Upul charged me $1,125 for services and diagnostics where some of those services and diagnostics were not done at all. Upul wrote in the communication that he will come do “free” combustion test and propane flow test. I made it clear to Upul that I only want to be reimbursed for the service and diagnostics that he and his company didn’t do. I have 3 oil-fired furnaces, one oil-fired water heater, and one propane furnace. For the 4 oil-fired mechanicals, he didn’t follow the manufacturer or card suggestions for the proper nozzle to be used. His technician just did vacuum, replace filter, and replace nozzles for those oil-fired mechanicals. For one of the oil-fired furnaces, I informed him on the phone that it is not working but he didn’t tell me in advance that he will charge additional $140 to diagnose it after servicing it. It took Upul less than one minute to know that the control is bad and then he told me that it will cost me $140 for such diagnosis. For the propane furnace, all what his technician did was vacuum even though Upul charged me for full service. When I asked Upul (via chat) what exactly was included in the propane furnace service besides vacuuming, he wrote that they also replaced the nozzle and filter. There is no nozzle in propane furnace and the filter was not replaced at all. Again, without letting me know in advance, Upul charged me $125 for diagnosing why the propane furnace was not working. But, he didn’t do any diagnosis. For example, the Power LED was off on the control board, but he didn’t test the transformer to see if it was bad. He spent two minutes with his multimeter then told me that he cannot do diagnosis without power and decided to leave. His claim of no power is a big lie because he was able to simultaneously run 2 oil-fired furnaces without a power problem. Also, to test if the transformer is bad, you are supposed to turn off power and test resistance. Upul and his technician didn’t do this or any other test to diagnose the problem. Upul was just interested in leaving as it was just after 5pm. For the propane furnace, the root problem was that the transformer was bad (reading 0L resistance on primary). This diagnosis requires that you turn off power and use multimeter to test resistance and is clearly stated on the door of the furnace as one of the first steps in diagnosis. I had the transformer replaced by a different technician and the furnace worked smoothly. Finally, Upul agreed to reimburse me for some of the work not performed by his company. I could have taken him to small claims court but it wasn’t worth my time even though I could have got larger reimbursement for other work not performed properly. I will never use Green mechanicals again and will never recommend them to anyone. What a waste of time.

I made two appointments with Upul and he didn't show up on both occasions. I called Upul on 21 May 2019 to make an appointment for 24 May 2019 to provide me a quote on an installation of a new HVAC and heating system including duct work. Upul asked me to call me again at 8:30 am on 24 May 2019 to reconfirm. I did, but he said he couldn't make it due to a misunderstanding. We then rescheduled it for 28 May 2019 at 11:00am. Upul did not show up. I called around 11:15 and he said he will come immediately from Stamford to Stratford to meet me on site. 15 minutes later, he called me to inform me that "time is money and I can't waste my time traveling". So it appears that it is alright for Upul to waste his customers' time so long as it is not his. Shame on you, Upul. You lack credibility and integrity.

Working with Green Mechanicals was a pleasure. From my first contact with Upul he was friendly, responsive, and flexible to our needs. He visited our house promptly, provided a thorough quote, and answered all my questions. Once we decide to move forward, installation was scheduled quickly, and his technician Jacob did a fantastic job with everything; replacing the gas pipes, installing the components, and venting the new high-efficiency system. They obviously care about doing things the right way! We couldn't be happier with the results.

Requested quote , they never responded

Great job. Green Mechanicals came up with an intelligent plan to address the challenges of installing modern air-conditioning in a house built at the turn of the 20th century. The worked quickly and efficiently, responded to problems encountered by coming up with ingenious solutions, and they did it for a great price.

Upul of Green Mechanicals had a new compressor delivered and installed the following evening, finishing up the job in the dark. One cannot expect better service than that, especially considering we were a new customer.

Upul diagnosed the problems in both our zoned systems quickly and fixed them. Although the systems are very old, these repairs will help us make it through another summer before we have to replace everything. Very pleased.

They identified the problem right away had the part out it in. Worked. No problems they were fantastic. And they were able to come out same day

They came out within 4 hours of calling when our drip pan was leaking. Fixed the issue and provided solid advice.

Upul and his team were absolutely great to work with. Reliable, honest and very responsive.

Fantastic both times! Of course you never have problems with your heating systems when it is convenient so promptness of response is absolutely crucial. On both occaisions Upul responded an a very timely fashion and kept me in the loop about when he would arrive--no rediculous three to four (or more!) hour window where you had to waste half of your day. Once he and his colleague arrived they were terrific diagnosing and addressing the situations promptly and professionally and their pricing was fair. I will certainly use them in the future and would recommend them without hesitation!!

I called Green Mechanicals on 6/13 to request repair on a failed AC unit. I explained to the person on the phone that I am the owner of the condo unit and that I do not live in CT. I rent the unit to a person and that I will have my maintenance person meet the AC tech. The person told me to text a number to schedule the appt. I texted the address to the condo. I didn't receive a response so I sent another text in the evening. The person responded he would be there by 1:00 on 6/14. My maintenance person called the number to confirm and he said he would not be coming because no one to pay. Apparently, Green Mechanicals only accepts cash and wont accept credit card payment over the phone. I have no issue with the payment terms but this should have been stated upfront. Green Mechanicals should state their payment terms on the phone or clearly somewhere on there site. I was clear on my situation and that I am not in CT. Time was wasted and my paying tenant continues not to have AC. Review Update Upon writing this review Green Mechanicals called me and said they would service my ac and take payment over mail. He was very accommodating to work with my schedule. I wanted to give Green Mechanicals a second chance. In the end I did not go forward and would not use them in the future. The following is an update of the review and what transpired after Green Mechanicals called me. See the text exchange between Green Mechanicals and myself. I have no experience with Green Mechanicals ability to service an AC. This feedback is only on my interaction with Green Mechanicals to schedule an appointment. 6/16 10:23 pm - Service Provider- - I want you remove the bad review from Angie's list, ( we do only provide service to people who live s in the home of service rendered and pay at the same time with a check ) that is my company policy , when I ask your guy who is going to pay for it , he stated he is not that's the reason why we did not go there ,before I proceed on Monday. Thx. And I want you know the diagnosis fees is 140/- any materials is extra. Thx. 6/18 3:35 pm Service Provider - at what time am I meeting your guy tomorrow. My understanding is 12 pm is that correct 6/18 3:38 pm Owner- I don know. I asked Omar to contact you directly you schedule the appt. 6/18 3:38 pm Service Provider - Ok just to confirm ,my diagnosis fees is 140 /- 6/18 3:39 pm Service Provider - Any parts and materials extra 6/18 3:40 pm Service Provider - How could I proceed and how are you making the payment ? No credit cards plz , 6/18 3:42 pm Owner - We discussed that I would send you a check. 6/18 3:52 pm Service Provider- ok remember this is a special exception , And I want you to remove the review before we proceed. Thank you much. Review was totally miss understanding 6/18 3:55 pm Owner - I won't remove until the service is complete. I will update the review if the service is good and the cost is reasonable. 6/18 3:56 Service Provider - Are you threatening me I will let angies list this whole story Point blank I am out because of home owner not there we are done.No needs of any other explaining 6/18 3:57 Owner - No threat. I haven't misstated anything. 6/18 3:58 Service Provider -Find some body who do that please with your conditions of agreement Thx 6/18 3:58 Owner - Ok. Just to make sure. You are not coming tomorrow? 6/18 4:00 Service Provider - Take out the review first as I said , no conditions , I am very fair that's why I have a great reputation. 6/18 4:03 Owner - Then you should not have to worry about it. I am equally as fair. That is why I am agreeing to have you repair my AC. 6/18 4:09 Service Provider - Will see 6/18 4:16 Owner Are you going to show tomorrow or not? 6/18 4:17 Service Provider At 1 pm. Tomorrow.Confirm with your guy and let me know 6/18 6:14 Owner Omar will be there at 1:00. 6/18 6:16 Service Provider - Does Omar going to sign the invoice and payment responsible on behalf of you 6/18 6:17 Service Provider - And you can send the check in express overnight mail 6/18 6:24 Service Provider - My company policy collect the check same time always , 6/18 6:24 Service Provider As soon as the job completed 6/18 6:56 Service Provider I needs an answer plz 6/18 7:13 Owner- I really wanted to give you a second chance here but you are making it too difficult. I never asked you to accommodate my needs. You called me and said I could send it by mail. I agreed. Now you want overnight? I'm not going to do that. A piece of advice as a fellow business owner is you should focus on fixing the customer's problem and not so much on payment. I am canceling the appt for tomorrow and will find someone else. 6/18 7:24 Service Provider- Your advice is highly appreciated , but when the home owner is not there we are running into great difficulties of getting paid and without home owners present we cannot get any approval for the next step of problem solving and getting approved the job , going forward I totally misunderstood you that you are not at presence of the repair ,Sorry we are trying to avoid any fail payments and disputes I am a business owner for last 20 years when the customer communicates with I can sense who is this person is vey well from my experience !!!So we are trying to avoid great disagreements and difficulties , to deal with !!!I do render services free for the right person who needs it Money is not everything !!But in your case if you needs service must arrange the payment it is not my fault ,It is my company policy !! 6/18 7:26 Service Provider - All the companies in America has way of collecting money this is a machine and if it fails due to any other reason , after the repair we are stuck up with first payment to begin with, all happens upon condition of the unit which I do not know 6/18 7:27 Service Provider - Good luck thank you

Amazing job!! Upul and his partner did a fantastic job! They showed up exactly when stated, worked efficiently and effectively, explained everything well, provided a great service at a fair price and even did it after hours. We are tough critics and would highly recommend and will definitely hire for any of our AC or heating needs. Thank you!

Smoothly. The installation was done while we were at work . Cleanup was excellent. Upul was very responsive to all emails and texts. It was a pleasure to do business with him.

Upul and team were amazing! I cant even begin to describe how great it was to work with someone who was professional, punctual and did a fantastic job in a short amount of time. He is a stand up guy in an industry where a lot of people dont have integrity. I would recommend him to anyone and will continue to use him for all my repair needs.

All I wanted was a quote, they guy showed up and after an odd introduction, he took a look at my basement for about 6 mins. Hr didn't write anything down, measure, or ask my any questions. When we went outside to take a look at the exterior of my home, he said he was going to his van and would be back in 5 mins with a quote. He then drove away. I called, asking what was going on - and he said he could just tell me the price quote over the phone. he quoted me $7,000 (which is shockingly low). He never gave me a contract, a list of work to be done, no brand names were mentioned - just "Do you want to do it?" Needless to say, we went with someone else.

The timing of work and installations were done in an outstanding manner. I would highly recommend Green Mechanicals. His price quote was very reasonable and delivered a very high quality product & service.

Excellent. Upul and his crew were great. Highly recommend.

Upul is incredibly responsive in calling me back two minutes after I left a message, he knows what he is doing and you can trust him to provide you with the right equipment and the service to get the job done without gouging you on price. You won't be disappointed.

`Upul answered my phone call himself, and was able to work me in within 2 hours (with a phone call to keep me posted on his ETA!). After one hour of work, he/his staff cleared the unit's pvc pipes (and, admonished me for my dirty air filter!) and also performed maintenance on the compressor (replacing the aged capacitor, removing the mouse nest! & cleaning chemicals left by last year's suboptimal chemical flush). Upul patiently allowed me to observe the work (because I like to learn!) Many find my questions and attempts to understand an annoyance, but Upul seemed happy to teach me! The charge was extremely reasonable (with a cash discount). The unit worked beautifully for the hot afternoon, but then failed again - Upul had mentioned this was possible, so made a return visit for no charge (almost unheard of!), and his polite! workers installed another pvc pipe to help prevent overflow from the secondary pan into my attic. We are hoping to keep the unit running through the summer until the fall, when we hope to replace the internal drain pan. I am highly pleased with the service, responsiveness, and Upul's listening to my preferred approach.

Response time was same day. Initial call involved clearing the drainage pipe, however the problem persisted, The team returned the next morning (Saturday!) and installed a second drainage pipe, at no additional charge (since the first visit didn't resolve the issue). Upul explained the work that would need to happen before the next hot period (late spring/summer) and outlined the options. Months later, I am following up and he remembered the exact case and provided the exact same options (at the same price!).

Upul and his team are very professional, knowledgeable and completed the work within time frame. The quality of the work is excellent. While fixing our AC issue, Upul fixed the other minor issues without charging any additional cost with one year free labor warranty for our AC repair work. There were no surprises. I will defiantly rehire the Green Mechanicals LLC in future!

Upul is very experienced in geothermal systems. The service session turned into an education session for me. He did a thorough examination of our large system consisting of 8 geothermal units. After he was told the broken unit was under warranty, he contracted the carrier directly to get the repair cost cover. Upul is patient and pleasant to work with. We definitely will use him again.

Upul and his team are very professional, knowledgeable and completed the work within time frame. The quality of the work is excellent. While fixing our AC issue, Upul fixed the other minor issues without charging any additional cost with one year free labor warranty for our AC repair work. There were no surprises. I will defiantly rehire the Green Mechanicals LLC in future