Drain Away Sewer Service Inc

Called Rich on a Thursday and he set up the appt the following day. He arrived on time, diagnosed the reason there was a problem, snaked out the drain line in the basement that was causing the problem and allowed the water to run for a while to be sure the problem was solved. Charged $150 which I thought was reasonable and was on his way. He is a specialist at cleaning drains and I recommend him highly if you have that problem

They did a great job, were efficient, found the problem and were on time. They were very nice and their price was reasonable. I would definitely use them again.

A few years ago, I had a plumbing issue for which they did a great job, so I knew who to call when I heard rushing water at 10:30PM on a Friday night, checked downstairs, and found an overflowing slop sink in the basement. Oh no! Turns out I had a clog in the main line, so I called and left a message. My call was returned within a few minutes, and we scheduled someone to come out the following day (Saturday). They quickly cleared out the line and got us back up and running.

Our main drain was backing up into the house.

I called in the evening which is after hours. Because it had started to back up I knew we could not wait until the next day with no water, plumbing, toilet etc. Richards Sach answered right away and advised he could be at my house in 10 minutes. He came promptly, took a look around gave me the best option to get unclogged as to not have a huge mess. The repair was relatively quick and I was able to verify that he did clear the clog because all areas were functioning normally. Whereas before you could see the dark murky water coming up. The problem was resolved to my satisfaction, and he was a very professional. I appreciate solving my issue and felt good that its cover under warranty.

Mike explained everything he was doing as he worked. He was neat, thorough and efficient. It took from beginning to end 1.5 hours. He cleaned up and promptly left. He originally quoted a price of $175.00 for one hours work and only charged an additional $25.00 for the extra work. Giving the price most other companies charge, this was a great bargain especially since the work was excellent. You will be very happy if you use this company. Note that this was a high-end kitchen with custom cabinets, granite countertops, et. al.

Great. On time, professional and a pleasure to work with.

This company seems to specialize in drain clearing.(seems to be their only business). They arrived quickly and worked quickly and professonally. Well done!

Not much to talk about. He did the job, and I would hire them again. Nothing was overboard on the price. I believe he was here when I called him. He came to do the work.

Punctual, got the job done right. Would hire him again.

Excellent. On time clean friendly professional. I would highly recommend them.

Rich and his guy were very professional and courteous they helped me a great deal through my nightmare I was experiencing . The professionalism and knowledge were very heart warming. Drain away will be my one one go to company to call.

I did some additional research and tried Instant Power's Hair and Grease Drain Opener from HomeDepot for $11.00. It dissolved the stuff clogged the bathtub in the 1st try. I regretted that I had not done enough homework and tried to use chemical drain opener before calling contractors. I would recommend all future customers to think and do your own due diligence before hiring any contractor; for them, their job is to simply show up and be more than happy to charge you. I would not recommend him to anyone else because resolving drainage issue is simply just not what a drain snake can always do.

Richard was responsive and on-time. He was polite and got right to the problem, which was a clogged kitchen sink. The whole process took 30 minutes and the job was completed. I would DEFINITELY use him again!!!

I had a completely blocked bathtub drain that would not respond to anything: plunger, snake, or chemicals. I requested a quote after 10PM on a Friday night, just to get a head start for the next morning. I was contacted by Rich within 10 minutes. He offered to come out that night or first thing the next morning. I had him come out the following morning and he fixed the problem very quickly. He offered to check the main sewer line as well since it had not been checked in some time, and discovered a major issue that would have caused a backup/flood in the near future. He was able to take care of that as well, saving us a bigger problem down the road.

It went very well. Rich and his helper stopped by during the time he told me and unclogged my sink in an hour. He even put in a clean-out hole in my pipe for easier access to future clogs. He was also quick and responsive to all my questions and courteous.

Rich was very friendly, accommodating and punctual. He unclogged the sink and cleaned up promptly and gone within the hour.

Arrived early, but we were not home. Returned right on schedule. Did job thoroughly and efficiently. After they left, we noticed one drain plug had not been fully reconnected. The service tech returned promptly and put it right without complaint.

Rich worked very hard, both from the kitchen and the basement, for nearly three hours, clearing the pipe for the washer and the basement sink and trying mightily to clear the kitchen pipe, but we concluded that the clog was under the basement floor and due to the underfloor pipe connections (hindering the snake), clearing it that night was not to be. Rich returned early the next morning with two associates and together they tried a bigger snake from the other end, with no luck - due to the underfloor pipe connections again. Rich had spoken with his plumber amigo several times, and he stopped by to have a look, agreeing with the conclusion and with a proposed solution but unable to break his Friday schedule. As stated above, Rich labored mightily, at the end of the work day, trying every angle and alternative he could think of to clear what we all thought would be a fairly quick and easy job, which it definitely was not. Then (at my insistence) he headed home. But wait . . . he had agreed to one more stop before home, which I learned the next day turned out to be a fairly quick and easy job. Rich also called early the following week . . . following up to see if I had been satisfied with the work done by his plumber amigo. He was totally professional throughout and I definitely recommend him highly and would call him again in a minute.

Easter Sunday and our kitchen sink is clogged. Bad news with a house full of family and friends. Called Rich at Drain Away on Monday morning and Rich was at the house within an hour. Rich cleared the clog quickly and I thought our problem was solved. However, Rich thought (and was correct) that we hadn't fully resolved the clog. Rich brought in a larger machine from his truck and 20 minutes later was pulling large wads of "baby wipes" from the drain. Thanks to Rich our sink is clear and hopefully we won't be making the same mistake again. Thanks Rich !!

Working with Rich was great - he promptly called us after our initial contact and made an appointment at a time that worked for us. He was on time and professional - he quickly addressed the drain problem and walked us through some other "new home owner" considerations that we hadn't thought of. He charged us exactly what he told us in advance and was very helpful!

Rich arrived on time and listened to my description of the problem. He checked the sinks and the washing machine drainage system. He was professional and discussed what he was going to do to try and fix the problem. He had to snake multiple times and then he checked the drains again to ensure the problem was fixed. No more noises and slow draining of water. Then I couldn't believe it he asked for paper towels so he could clean up the area. Wow. So nice. I was was waiting for the speech about how much extra it would cost to do what he did but much to my pleasure he said I had already paid for the quoted services so no extra charge. I truly believe if there had been Major issues the charges would have been fair. Rich is a hard working and Honest guy. It I have any other drainage problem I will certainly call him. Professional, honest and fair... Thanks Angie's list for recommending Drain away.

Purchased a big deal for $89 for Drain Cleaning. No restrictions were listed on the deal re: the type of drain, but the provider wouldn't clean a main drain for the advertised $89 and requested an additional $100. I declined.

Angel was excellent unclogging the tub, so we asked if he could do the sink, and he did, for an extra fee after he called the office. If you need to unclog a drain, we highly recommend Drain Away....but, ask for Angel. He did excellent work.

Water had been backing-up in my basement getting progressively worse by the day until it was so high that I had to do something about it immediately. I didn't have a plumber that I had been using regularly at this time, so I had to shop around for someone. I did find some ads for drain companies that would come to your house and clear a drain for about $50, but all those providers were in the tri-state area and not in Westchester County. I ended-up finding Drain Away on Craigs list and called them up with my inquiries. On this call I got a good sense of Richard's professionalism. He told me where he thought the blockage could be and he was able to arrange to come the next day. He and his partner were exactly on time. They have a flat rate of $75 for any drain in the house, but if it's the main sewer line their flat rate is $130 and then they combine these rates for multiple drains. And after they definitely suss out where the blockage is they don't commit their customers to use their service and wouldn't charge for the service visit and if there is a recurring problem with the drain they have serviced they guarantee they would be back. They did clear my main sewer line all the way to the street and determined that it was grease that had frozen in the pipes and I've not had a problem since. They answered multiple questions I had patiently and were very nice throughout. I would definitely use them again if this problem should arise even beyond their guarantee time period. This was the best price I had found for this area. They only do drains, so their price is better than most plumbers.