ASSOCIATED APPLIANCE & SVC

The technician was helpful, but ultimately could not make any of the repairs during the visit. He said that the office would call us with an estimate for repair - as he explained that our best approach would be to just buy new appliances. The communication and customer service "from the office" was poor. We were told that both the service manager and the owner would call us back to confirm cost of the part that needed to be ordered. Neither called back. When we finally reached someone - we were told that "we were on the list", but that the company was closing for a week for vacation.

We?ve purchased 4 major appliances from Associated Appliance & Service on Hope Street since 2007. Their prices weren?t always the best, but we liked the idea of supporting a local business and at the time thought their customer service was very good. Unfortunately, based on our most recent experience, their service has slipped badly. In hindsight, I should have insisted on a service call. Installing the gasket may be easy, but if some misalignment of the door or flipper is causing the shredding, how would I have fixed that? (So Associated saves time and money by not sending a service man, but in a couple of months I probably end up with another shredded gasket.) Also, they would never have lost track of a service call, as they did with the order. In the meantime, the warranty has expired, so now I?ll have to pay for any repairs myself. In summary: 1) Associated?s advice on how to handle the repair was self-serving and not in my best interest. 2) Associated never ordered the gasket. 3) The fridge was still under warranty when I reported the problem, but Associated failed to act during the warranty period, meaning I?m stuck with the cost of repairs. 4) And now they?re not returning my calls. The brands this company carries are available from many other dealers in this area. The only thing Associated has going for it is that it services what it sells. Except when it doesn?t. Making a major purchase from a company where you can?t reach a responsible person when something goes wrong is asking for trouble. I would not recommend Associated Appliance & Service to anybody.

Went well

unknown

It was great. The same gentleman who fixed my oven 2 years ago was the one who came this time. I was actually late arriving home to let him in but he was kind enough to wait. He found the problem and fixed it. He gave me different options because the dryer is old but didn't push buying a new one on me. He told me it wasn't dangerous which I appreciated. I would not hesitate to call them in the future if I should need them.