PGS Concrete Designs, LLC

Decorative Concrete, Patios, Concrete Driveways,

About us

PGS Concrete Designs is a family run business with almost 30 years of experience, and is a reputable leader in decorative concrete installation. We offer extensive concrete experience ranging from large commercial installations to residential projects. We take pride in our work; your satisfaction is our number one priority. We offer discounts to all military and first responders. PGS is fully licensed and insured License number is CT HIC.0574134 and MA HIC.199069.

Business highlights

24 years of trusted experience
Family Owned & Operated

Services we offer

PGS Concrete Designs builds on both a commercial and residential level and installs decorative concrete, stamped concrete, acid stained concrete and flat work. We install driveways, patios, walkways, steps, spa slabs, and outdoor hardscape you desire, garage floors, basement floors. Driveways, patios, pool decks, walkways, garage floors, basement floors. PGS does offer maintenance service on existing stamped concrete, our maintenance service includes power washing all exposed areas, spot cleaning, rehighlighting and sealing with two coats of a solvent based sealer.

Services we don't offer

PGS does not offer repair services, we do not install pavers or topical applications over existing concrete.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
PayPal

Photos of past projects

Reviews

4.613 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
15%
3
0%
2
8%
1
0%


Rating CategoryRating out of 5
quality
4.5
value
4.8
professionalism
4.7
responsiveness
4.5
punctuality
4.7

Filter reviews by category

Showing 1-13 of 13 reviews

Michael H.
05/2024
5.0
patios
  + -1 more
Patric and crew did an wonderful job on our new patio. Even though we had some weather related setbacks, the job was completed before Memorial day as promised. We had so many positive comments in regards to the style and thickness of the stamped concrete design during our Memorial day picnic. We will enjoy our backyard for years to come thanks to PGS!
Description of Work: Stamped concrete patio install.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Sheila
02/2024
5.0
Google Review
Our project was a little unique because we didn't know the exact start date. We were building a new home so we needed to own the home before we could have a sidewalk and patio done. They were so cooperative about that. The work that was done was very professional and meticulous. All the information outlined on their website was exactly the process they completed. They made sure we were completely happy with the work and answered all our questions throughout the project. I would highly recommend them to friends and family without any reservation.
Rating CategoryRating out of 5
Yes, I recommend this pro

Deb H.
02/2024
5.0
concrete repair, concrete driveways, stamped concrete, patios
  + 2 more
PGS was very professional. They arrived on time, completed the job beautifully, and left our property better than it was before they arrived. We will definitely use PGS for our next project!
Description of Work: We had a new patio and walkway put in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Kayla Beaton
06/2021
5.0
Google Review
Absolutely loved them!!! Very friendly and professional. Great work. Would recommend to everyone.
Rating CategoryRating out of 5
Yes, I recommend this pro

Patricia Surowiecki
05/2021
5.0
Google Review
PGs is truly a professional company. They sealed my patio and their years of experience and product knowledge shined through in their workmanship. I highly recommend them and will only use them again. The crew was on time and efficient and extremely polite. It was a pleasure to work with a contractor that meets their commitments and timelines.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from PGS Concrete Designs, LLC
Thank you so much for taking the time to review PGS, it was a pleasure to work for you and Joseph! We hope you have a wonderful summer!

Hypeman Washington
04/2021
5.0
Google Review
The best company I have ever worked for,the Boss Patrick and his wife kathy is very understanding and a very great teacher for some one who have never done this type of work before he has taught me alot in such a short time work ethic is superior to any that I've come across thank u Mr and Mrs Jamo
Rating CategoryRating out of 5
Yes, I recommend this pro

Kayla B.
08/2020
5.0
stamped concrete
  + -1 more
PGS completed a stamp concrete patio and sidewalk at my home in July. I could not be happier with Patric’s professionalism and knowledge. He listened to my concerns and took time to answer all my questions. He and his team completed the job on time with little disruption to our home. I will definitely use PGS for any projects in the future.
Description of Work: stamped concrete patio
Rating CategoryRating out of 5
Yes, I recommend this pro

Brian T.
07/2020
4.0
concrete repair
  + -1 more
It went very well they did a good job.They refinish the zoncrete work after the snow storm.
Description of Work: Concrete - Pouring
Rating CategoryRating out of 5
Yes, I recommend this pro
$3,500

Response from PGS Concrete Designs, LLC
HI [Member Name Removed], thank you for taking the time to write a review of our company. I do want to ask you what you feel we could have done differently to get an A rating from you. As you know, we had an unexpected snow storm in April, though we did come out immediately and took care of your stamped concrete. There was no indication snow was in the forecast or we would have waited to seal your concrete in the first place. Nonetheless, we returned the very next day to resolve the issue with the snow and sealer issue. What I don't understand is we received the following email message from you on 4/26/20 and wonder why your review of our company changed? __________________ Patric- Ben and Billy did an outstanding job on my pool concrete. Please tell them how grateful I am for the work they did. It looks so much better and durable. I could not be happier after being so nervous it was ruined. I will recommend your company to anyone who asks me my opinion. Thank you again for your immediate and personal attention. Regards, [Member Name Removed]

Amanda Thompson
04/2020
4.0
Google Review
We had our stamped concrete pool deck resealed. Unfortunately a few hours after it was done we got some unexpected cold and snow. When I went out to check the work two days later it had all bubbled up from the cold and snow. After some panic on my part, I emailed pictures to Patric as PGS and he sent a crew out to repair the damage. It looks so good and has an unbelievably thick and durable layer of seal on it. I'm so impressed at the responsiveness and care of PGS. That peace of mind is what will bring me back to PGS and recommend them to anyone wanting concrete work done. Thank you
Rating CategoryRating out of 5
Yes, I recommend this pro

Todd R.
03/2019
5.0
concrete driveways, stamped concrete
  + 0 more
Thanks to Patric, Kathie and the whole PGS crew for turning our eyesore driveway into a showpiece. We had your typical asphalt driveway that was crumbling in spots, had cracks where the weeds loved to grow, had a few low spots where water would puddle after every rain, and we finally got tired of it. We looked into our options, asphalt again, pavers, or concrete, then we stumbled upon PGS and their stamped concrete options. Patric and Kathie were great to work with, fully explained their process, came out and gave us a free quote for regular concrete, brushed concrete and of course the beautiful stamped concrete. When we were leaning toward stamped, they provided us with a gallery of pictures containing examples of the various stamp design options. After we decided on a few options we liked, they provided us with addresses of driveways they had done in the area with our specific stamp designs, so we could go see what they looked like in person. We decided on the European Fan design and agreed on a tint color to be used to make the driveway contrast nicely with the siding of our home. A date was set, and PGS was there on time, ready to go. They efficiently removed the old asphalt driveway, prepped the area for the new concrete and a couple of days later, the concrete was poured, and the stamping process began. The PGS crew was amazing to watch as their entire crew “walked” down the driveway stamping as they went. And the finished result was amazing. We have had lots of drivers-by stop and ask about the driveway. We are truly very pleased and happy that we went the stamped concrete route with PGS. After surviving the first winter with no issues at all with the driveway, and now nearly a year after its install, it looks as great today as the day it was poured and stamped last fall. Thanks, PGS!!!
Description of Work: Replaced asphalt driveway with stamped concrete driveway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,500

Craig P.
09/2018
5.0
concrete driveways, stamped concrete, patios
  + 1 more
Once again, Patric and his crew did outstanding work for us, installed a beautiful stamped concrete patio. Start to finish 4 days. Second project we have hired him for, (first one was a lovely stamped concrete driveway)surpassed our expectations once again. Great job, Patric. Would recommend this company to everyone. (5 plus stars !!!)
Description of Work: Stamped Concrete Driveway and Patio

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kurt S.
09/2018
5.0
stamped concrete
  + -1 more
Some contractors gave me prices based on my description. One on the back of a business card without a description of what I was getting. PGS Concrete came out visited the site, drew up a diagram with all the materials they put into my patio job. Notified me when they were coming and kept me posted throughout the project. I would highly recommend this team for any concrete job big or small.
Description of Work: Stamped Concrete Patio

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michela B.
06/2018
2.0
stamped concrete
  + -1 more
Our experience prior to the work beginning was very professional and punctual. We felt confident hiring PGS over another contractor. However, we had multiple issues during the project. Our backyard is small and we were told that hand digging was necessary (and was built into the contract). When the work was done, equipment was brought in that destroyed our yard, creating ruts due to rainy weather, and requiring $900 of landscaping work to fix. PGS said they did this to expedite the work, but had they communicated it to us we would not have agreed. The work took longer than planned and communication around when workers would be at the house to complete the job was poor. The concrete was not poured to the contracted depth as evidenced by a simple measurement at the edge of the patio, despite PGS ensuring it was standard depth and didn't violate the contract. The final color was not what we wanted. We confirmed the color 3 times via email, showing pictures as examples and was assured by the owner that he was a “professional and knew what he was doing” and the color would be right. They stained it medium grey and we wanted dark charcoal. In the 6 months since the work was done, the finish is coming off, leaving white marks on the concrete. The color appears to be fading and the concrete is also cracking in places. The concrete mixer that was brought in damaged our driveway. Our neighbors told us that they began their work using wheelbarrows to bring the cement from the street to the back of the house, but then became frustrated and drove the full-size mixer down our driveway. We now have long ruts in our driveway that pool water when it rains. PGS could have used chutes to avoid this, but did not. The neighbor's sidewalk and curb were also damaged. PGS did offer to fix the sidewalk and landscaping issues, an offer we did not take them up on because as they stated multiple times they “are not landscapers”. Plus we had very little confidence in the quality of their work. Many of our issues would have been avoided if PGS communicated with us better. We withheld our outstanding balance (which was minimal) due to the damage and work that did not meet contractual obligations. Kathy was very professional throughout the project. Patric became belligerent at the very end when discussing all of the issues.
Description of Work: Concrete Patio with Stamped Concrete Finish

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$9,000

Response from PGS Concrete Designs, LLC
We met with the homeowners and were contracted to install three areas of stamped concrete though we never communicated that all the work would be done by hand. The homeowner's property is 0.21 acres and is enclosed by a white vinyl fence. The backyard layout is narrow and rectangular in shape. There are many factors that can impact the timing of a project; weather and delivery of materials are two such variables. The temperature during this installation ranged from 86 to 90 degrees. As with all exterior installations, the weather is the most significant factor. We stated in our contract this project would take five (5) business days, weather permitting and we met this schedule. We began the setup on 7/5/17, finished the setup on 7/6, it rained on Friday so we did not work that day 7/7, the weekend was 7/8-7/9, we placed 9 tons of process and laid out the project on 7/10, poured the steps on 7/11 and poured the patio, back pad and pad near double gate on 7/12, we stripped, saw cut and sealed the concrete on 7/13 this all illustrates we completed their project within a reasonable timeframe. Even if you include the rain date, the project from beginning to end took six (6) business days, one day longer than expected. Most would agree this is not unreasonable. The initial contract and addendum totaled $10,078.50 and we provided a 7% discount off of this price. We were contracted to pour three separate areas, the first was up against the home, between the vinyl fence and a wooden deck off of the home. The area was 148.50 square feet, this area we hand dug because there was no access and was constrained on three sides. The second area was a patio off of the existing wooden deck and this area was 287 square feet, the third was just inside the double gate and was 63 square feet. The total square footage of this project was 498.50 square feet. We did not increase our pricing for the one area that had to be hand dug, nor did we state such. The integral color is a powder color which is placed in the concrete truck and mixed through and through, the release powder is the highlight color broadcast across the surface of the concrete and allows us to place stamps on the concrete without pulling the surface and also provides highlight color to the texture and joint pattern of the stamp pattern selected. We utilized a dark gray integral color and a deep charcoal release powder, both of which are quite dark and satisfy most customers. As with any hand applied product, there will always be some degree of imperfection and this is also stated in our contract. Concrete installation is a craft product that is hand fabricated onsite and not a pre-manufactured product. We install an imperfect material (concrete) in an imperfect environment with variances in sun, wind and rain exposure. This means 100% uniformity of the final product is next to impossible to achieve. This is actual language in our contract of which both homeowners executed. We always try to address any expectations and had more than one conversation that we would, in fact, bring in a skid steer to excavate the patio (287 sq. ft.) and small pad area (63 sq. ft.) The homeowners did express their concern over the grass and we explained we had to use heavy equipment to excavate most of the work as well as place the process prior to the layout and placement of concrete. We also had to identify an area where the dumpster would be placed and that we would bring the concrete truck down their driveway. We joked, as we do with many customers, that we don't have a helicopter to place concrete and the grass will be disturbed, concrete placement is major construction. We not only mention during discussions but also state in several places within our contract that we are not landscapers, that there will be collateral damage to lawns because we need to bring in heavy equipment. We state that all efforts will be made to minimize collateral damage to the site and existing landscape. The site will be cleaned of all construction debris and debris associated with the installation. We include in our contracts for reasons such as this, both homeowners signed our contract and agreed to those terms. We did hand dig one area because there was simply no access. The entrance gate to the back/side entrance had a standard gate width and was tucked in between the vinyl fence on one side, the house on another and the third area by an existing wooden deck off of the home. This area we did hand dig because we had no other option. We did tell them we would hand dig this area though never implied or stated the entire project would be dug by hand. We also discussed where and how we would access the rest of the yard and were told we could use the double gate adjacent to the driveway. Contrary to the homeowner's statement that the neighbor said we became "too frustrated", how did this neighbor come to this conclusion? We did not communicate with any neighbors during the concrete pour. We did access the first area by loading a wheelbarrow and accessing the single gate to pour the 148.50 sq. ft. area. We accessed the driveway to pour the other two areas because that was always the plan and one which we discussed at length. The driveway was aged and had many cracks and indentations as is evidenced in the photos we took prior to beginning the project. For this project alone, we took 149 photos, we do this to protect ourselves from customers who claim we caused damage to their property. It is illegal to place a dumpster in the roadway and their front yard was too small to accommodate the dumpster so they advised us to place in front of their detached two car garage. The homeowner's driveway is very narrow, so much so that in order to drive a full-size pickup truck you must fold in your mirrors. We measured the width of the driveway, it is 116" or 9.67' and a standard concrete truck is 9.6', we had no choice but to also access the easement. If the truck had accessed the driveway exclusively, they would have hit the bay style extended window on the side of the home and likely would have damaged the edge of the driveway. When the concrete truck came down the driveway, one set of wheels was on the easement which is grass. We feel it is better to place topsoil and grass seed than to damage the edge of a driveway by the weight of a concrete truck. We did use chutes to place the concrete, had the homeowners been onsite they would have witnessed how we placed the concrete. When we placed topsoil and grass seed one neighbor came out to tell us how nice it looked and thanked us for doing so. This was the only time we had any conversation with any neighbor. We did not damage one section of city sidewalk adjacent to their apron/driveway. We have photos to show this was cracked, damaged and patched prior to the start of the project. We met with the homeowners onsite to discuss their disappointment and concerns and while much of where they felt we fell short including but not limited to landscaping and the rut in the easement, we agreed to come back to remedy the situation so they would be pleased. We have been in business for almost 30 years and have provided service to just over 1000 residential customers and hundreds of commercial projects. We are not in the business of disappointing customers and do everything we can to ensure all of our customers are pleased. In all the years we have been in business, we can count on one hand how many have been unhappy with our service. This is not to diminish their dissatisfaction, simply to cite it is quite rare for us as a contractor or any contractor for that matter who has installed for such a large number of customers. I had been in the hospital for a serious surgical procedure which is not to be taken lightly, it was quite extensive and while MB may have felt I was belligerent, I had just been discharged from the hospital and was doing what I believed was right and that was to hear their concerns and try to remedy so they would be pleased with the outcome. In no way are we dismissing their disappointment, we acknowledge they are not happy with the end product but we did return to address their concerns even though our contract clearly states we are not a landscape company and were told by MB "to get off of her property". As far as their out of pocket landscaping costs which she now says required $900, they originally told us they were quoted $700 and they withheld their final payment of $553.25 which resulted in a cost to the homeowners of $346.75. I would like to attach photos to this reply to show what the installation looked like when we left the property, though I am unable to do so. I did reach out to Angie's List to find out how I, the contractor can share photos since the customer was able to add to her review. Ultimately, each project is the most important project to the homeowner or commercial client, yet despite our best efforts, sometimes we are unable to satisfy everyone. 6/26/18 I did hear back from Angie's List and evidently they allow a consumer to post pictures but they do not allow contractors to post photos. Perhaps if consumers reach out to Angie's List they will change this policy. All parties should have the option to include photos in the interest of fairness.

    Contact information

    42 Gulf Road, Stafford Springs, CT 06076

    https://pgsconcrete.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    7:00 AM - 5:00 PM

    Licensing

    Insured

    Licensed*

    Trade License Number
    HIC.0574134,HIC.199069

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    Decorative Concrete,
    Patios,
    Concrete Driveways,
    Concrete Pouring and Repair

    FAQ

    PGS Concrete Designs, LLC is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: 7:00 AM - 5:00 PM

    PGS Concrete Designs, LLC accepts the following forms of payment: Check,PayPal
    Yes, PGS Concrete Designs, LLC offers free project estimates.
    Yes, PGS Concrete Designs, LLC offers eco-friendly accreditations.
    No, PGS Concrete Designs, LLC does not offer a senior discount.
    No, PGS Concrete Designs, LLC does not offer emergency services.
    Yes, PGS Concrete Designs, LLC offers warranties.
    PGS Concrete Designs, LLC offers the following services: PGS Concrete Designs builds on both a commercial and residential level and installs decorative concrete, stamped concrete, acid stained concrete and flat work. We install driveways, patios, walkways, steps, spa slabs, and outdoor hardscape you desire, garage floors, basement floors. Driveways, patios, pool decks, walkways, garage floors, basement floors. PGS does offer maintenance service on existing stamped concrete, our maintenance service includes power washing all exposed areas, spot cleaning, rehighlighting and sealing with two coats of a solvent based sealer.
    PGS does not offer repair services, we do not install pavers or topical applications over existing concrete.

    Contact information

    42 Gulf Road, Stafford Springs, CT 06076

    https://pgsconcrete.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    7:00 AM - 5:00 PM