About us
Business highlights
52 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesEmergency Services
YesAccepted payment methods
Reviews
2.56 Reviews
Showing 1-6 of 6 reviews
Bria R.
02/2022
water softeners
+ -1 moreI was quoted 500 dollars for purging of lines, scrubbing of walls, pumping contaminated water out of the well, and water treatment. What I recieved was a bunch of bleach thrown into the well. Nothing more! I was charged 600 dollars. I called to discuss this matter with the owner who refused to refund me at all. I have used their company in the past and have been a customer for years. I was even going to buy a new pump from them but after calling several other well drilling companies I was told point blank I was taken for a ride. What a low life scam artist.
Description of Work: Well treatment
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$600
John K.
01/2021
wells
+ -1 moreReplaced this pump. You can buy this pump on line for $745, delivered to your house. They charged me $3,200.00 to replace it. The only part they used! A rip-off. Find a local plumber or a better reputable Company such as Greco & Haines. Aqua pump has great people working there, but the owner, I am not sure!!!!! They are very expensive. Do yourself a favor, and save money, do not use Aqua Pump Co., Inc for their services.
Description of Work: Replaced a well pump 5GS07 3/4 Hp
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$3,200
Rob T.
01/2016
wells
+ -1 moreunknown
Description of Work: Scott Nigro, VP changed out a filter cartridge under a state funded program. When he did so, he failed to properly seat the plumbing boss he swapped out from the prior cylinder. What was initially constant / incessant weepage, became leakage with good sized puddles forming on my basement floor. OK - Scott is human and erred but his response was totally unexpected and unsatisfactory. I first reported the leak the day before thanksgiving. Heidi explained that he was dealing with a cancer in the family and couldn't get to me right away. I called again a week later - Heidi was surprised I hadn't heard back and assured she'd follow up with Scott. She did and when Scott called back, I was floored by his response. The state program that funded him had ended and i'd have to pay for a service call and parts. Period. I reminded Scott that he had trouble threading the plumbing boss into the cylinder (unlike prior visits, he worked alone this time) and that there was a visible gap where the leakage originated. His demeanor soured and the phone call ended poorly. Son-in-law did what Scott couldn't / wouldn't do - tightened the boss to seat, and leakage stopped. Poor workmanship, poor response, and very very dissapointing attitude. Scott says working with the folks from COX (he advertises with them) is 'just wonderful'; it is my experience that working with the Aqua Pump company and Scott is not. When I have need for competent & timely service, I will go back to Greco & Haines next time; the folks from Aqua Pump will not be allowed to touch any of my properties.
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Ronald D.
12/2015
wells
+ -1 moreunknown
Description of Work: A few years back our water system stopped working and Aqua pump promptly returned our call and came out that day even though we weren't a regular customer.The service tech fixed the problem but indicated they weren't very famiiar with the type of system we had.The service charge was a nominal fee of about $100. |Just recently given the age of our system we decided to have our water tested and brought it down to Aqua pump for a free testing.Three days later Heidi emailed back the results showing our system was still working properly and the water coming into our house wasn't as bad as others told us it was.I would have to say Aqua pump is a very honest and reputable company .
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Yes, I recommend this pro
Lawrence E.
11/2013
wells
+ -1 moreDiscovered no water from our well in the morning. Called Aqua Pump and they came out about 1 pm. Technician saw damage to the capacitor and proceeded to check for shorts and continuity out to the well and and subsequently to the pump. Determined that the pump was inoperable and pulled it from the well. Had to pull 140 feet of pipe. Replaced the pump and wiring (since the old wire did not have a ground wire). Put in a slightly more powerful pump to increase the flow. Sanitized the well and installed a new well cap. Flushed the line for several minutes, but water still appeared brown. Total time was about 2 hours. Technician seemed very knowledgeable and worked efficiently. After 4 days there is still some coloration to the water, but much less than on the first day. Our town of Suffield has very high iron content in the water. I'm not sure whether the price is fair or competitive. This is a difficult service to price. If the price is much higher than competitors then I would have to lower my ratings.
Description of Work: Replaced water well submersible pump, control panel and well cap.
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Yes, I recommend this pro
$2,900
MATT H.
07/2006
wells
+ -1 moreWE FOUND OUT AFTER THE FACT, THAT WE WERE PROBABLY OVERCHARGED FOR WHAT THEY DID. SEVERAL FRIENDS OF OURS SAID THAT THE PRICE SHOULD NOT HAVE BEEN MUCH OVER $1000. THEY DID GOOD WORK AND CAME RIGHT OUT, BUT I WOULDN'T USE THEM BECAUSE OF THE PRICES.
Description of Work: THEY DUG DOWN TO OUR WELL AND RAN SOME NEW WIRE DOWN TO THE PUMP, AND PLACED A PART.
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Yes, I recommend this pro
$2,050
Contact information
PO BOX 43, Stafford Springs, CT 06076
www.aquapump.comService hours
Monday:
8:00 AM - 5:00 AMTuesday:
8:00 AM - 5:00 AMWednesday:
8:00 AM - 5:00 AMThursday:
8:00 AM - 5:00 AMFriday:
8:00 AM - 5:00 AMLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/
Service Categories
Wells and Pumps,
Water Filtration and Softening
FAQ
AQUA PUMP CO INC is currently rated 2.5 overall out of 5.
Monday: 8:00 AM - 5:00 AM
Tuesday: 8:00 AM - 5:00 AM
Wednesday: 8:00 AM - 5:00 AM
Thursday: 8:00 AM - 5:00 AM
Friday: 8:00 AM - 5:00 AM
AQUA PUMP CO INC accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, AQUA PUMP CO INC offers free project estimates.
No, AQUA PUMP CO INC does not offer eco-friendly accreditations.
No, AQUA PUMP CO INC does not offer a senior discount.
Yes, AQUA PUMP CO INC offers emergency services.
No, AQUA PUMP CO INC does not offer warranties.
AQUA PUMP CO INC offers the following services: WELLS/ PUMPS AND WATER SOFTNERS.
SWIMMING POOLS, BASEMENTS DRYWELLS AND SUMP PUMPS.
Contact information
PO BOX 43, Stafford Springs, CT 06076
www.aquapump.comService hours
Monday:
8:00 AM - 5:00 AMTuesday:
8:00 AM - 5:00 AMWednesday:
8:00 AM - 5:00 AMThursday:
8:00 AM - 5:00 AMFriday:
8:00 AM - 5:00 AM