WINTERBERRY IRRIGATION SYSTEM

This review pertains to their irrigation department. I do not have any experience with their landscaping or gardening services. For irrigation they are the absolute worst-run company I can imagine. Every time my wife and I schedule a system start-up/winterization with a Jason Dudgeon who does not seem to understand the concept of an appointment. Invariably, and I mean every time, the technician is not at my house anywhere near the time slot and we get a snarky email about 2 hours later asking why we are not present (we are at work). I understand it's not exact but we wait over 30-45 minutes past the appointment time and not once has anyone come anywhere near that window. The same thing goes with regards to winterization, the communication is flat out terrible and their staff is completely unprofessional. We were told to shut off the water and the timer, and did so as discussed, and then we are told that something is not shut off correctly and we leave work just to find out that everything was in fact done properly on our end and they just wasted our time again. I would like to use a few choice descriptors for this unfathomable lack of comprehension but I will keep it professional for this review, which is more than I can say about the company. This has to be flat out the worst irrigation company in this area and you would be better served using another vendor (as we will be after being locked into this one by our builder).

unknown

Back in May one of the workers hit my driveway gate with a lawnmower. I called the manager, he came out and looked at the damage, advised me to get it fixed and call them back for reimbursement. The fence was repaired in June. I called them back and sent them the bill for the repair of $850. They sent workers out to take pictures of the gate after the repair. They still have not reimbursed me for the repair.

It was next to impossible to reach anyone both on the phone or in person. Once I finally spoke to someone an appointment was set for him to come to my property to give a quote and never showed up of called. After calling back and not having anyone available to speak with about rescheduling I decided that if they do not want my business I will not waste my time chasing them.

unknown

It was horrible! Scott not only cheated us on the plants that we told he was going to use he charged us for our own materials! He charged us for decorative stone which in fact he dug them out of our yard.....he used our blue stone for our steps after charging us 5,000 to have them done and two years later we had to have them redone because they were done wrong and all the stone was falling off. He double taxed us on everything and when I brought this to his attention he said he wasn't going to be nickel and dimed. They told us we had a guarantee on all the plants but when they started dying after the first year he said the warranty was only good once on each plant and we had to pick them us and plant them ourselves! Needless to say after spending 20,000 we had to go out and buy additional plants! I would not only never use them again I would never recommend them. So sad we trusted them and they totally took advantage!

Contacted them to treat against Bagbugs that seemed to be getting a stronghold on the 50 feet or so of 8 foot tall trees. The technician arrived, treated with topical pesticide and provided direct root injection of fertilizer. As of now, both treatments have seemed to work miracles, the trees are looking great. The next treatment to ensure bagbugs are eliminated will be in the spring. I am very pleased with Winterberry and all of their divisions.

Overall, a great experience

Fast response from quote to install.

The job they did was phenomenal and it s looked absolutely beautiful. The design that they thought of was really my style and I like it a lot. I get nothing but compliments on it all the time.