DDD Sewer & Drain Services

Called the owner John Pulaski late morning. Told him what (his friend) the plumber said the problem was and where the blockage was located. He stated he had a couple other jobs he had to do but he could come to my home by 4 p.m. that day. About 4:15 p.m. 2 kids (young men) came to my door and said they were from DDD Sewer and Drain. I said that I spoke with the owner who said HE was personally going to do the job. I was told "Oh, he always says that. Then he sends us." I asked to have them call him and ask him to come. They said the job sounded easy but if it wasn't they'd call the owner. They did not listen to me when I told them what the plumber said. They did not even try to unclog the blockage from that point. I told them the plumber had already found the problem. They said he was wrong and proceeded to try to unclog the blockage from the main floor bathroom. They repeatedly tried larger and larger pieces of machinery, laughing each time they were not successful. They even removed the toilet from its footing. All to no avail. They took 2 fifteen minute breaks and a 30 minute dinner/smoke break. By 7 p.m. some 3 hours later (including their breaks) I was beside myself and left a message for the plumber to see if he could come over to help them. I had requested that they call the owner 3 times and they told me that he was unavailable because he was working in another town. At 7:15 p.m. the owner showed up but it was not because they called him as I had repeatedly requested. He came because he needed a piece of equipment they had on their truck. I was upstairs on the phone trying to reach the plumber when he arrived. He did not come upstairs to speak with me or even to let me know that he had arrived. I just happened to hear a 3rd voice laughing in my basement and that's how I knew that someone else was in my home. When I told him how disgusted I was with the service he played it down saying they were just kids that worked for him. They were not licensed or certified. Ultimately, I brought him over to the area where the plumber said the blockage was and he then had these guys put a long snake down into the pipe. A short while later they assured me that the blockage had been cleared. As the guys started to clean up I said to John that I certainly hoped I was not going to be charged for all the time the guys were there and for all of their breaks. He just laughed and told me not to worry about it. He left to go outside to check to see if they the piece of equipment he needed was on their truck. They all stood outside talking for another 15 minutes and then the owner left! He did not present me with the bill or even say that he was leaving! He sent one of the "kids" back inside to present me with a bill for $365.00!!! He didn't even have the intestinal fortitude to hand the bill to me himself and explain the charges. I voiced my concerns to the guy who handed me the bill and he said that was how they billed. I certainly would not recommend this service to anyone who wanted work done efficiently in a timely manner by someone who was either licensed or certified in their field, or who didn't have extra money that they could throw away on time wasted by employees who did not know what they were doing and who took so many breaks. Each time I saw them on the phone I had hoped that they were calling the owner or a supervisor for advice but alas I was wrong. I sent the owner a very respectful letter (after all, he was highly recommended by my plumber Chad Ciaffiglione, from Berlin, who was very responsive, efficient, and reasonably priced) in the hopes that he might be able to see things from my perspective as a customer. However, it's now February 2017 and I have still not heard back from him. I did share my experience with my plumber who was horrified and felt very bad for recommending him after hearing that I had this terrible experience. He offered to call and speak with John Pulaski, the owner of DDD Sewer & Drain of Southington, to see if he could get him to come down on the bill. Chad stated he'd have the owner call me back but John never called back. I'd be writing to the BBB & DCP if I wasn't concerned that it might somehow negatively affect my plumber. I hope that no one ever has an experience like I did with this company - $365 is a lot of money, particularly under the previously stated circumstances, but in my case since I'm unemployed (which I told the owner) it was an even more painful lesson learned. I have never had to write such a poor review for a company, particularly one that had been highly recommended. I hope and pray that no one is ever taken advantage of by John Pulaski, the owner of DDD Sewer and Drain, the way that I was.