W.B. Dickenson Plumbing, Heating & Remodeling

We had a major flood in downstairs family room and laundry room costing tens of thousands of dollars to repair and replace as a result of their work! The workers came on time as scheduled and replaced the valves. Unfortunately several days later, we had a major flood because they neglected to crimp or solder one of the valves that they replaced. We contacted the plumber immediately after the flood as we did not initially know the reason for what we thought was a pipe burst, they (a different person than the ones who initially came) came right away and replaced the valve and it was immediately obvious to the plumber who came to repair it and to us, what had happened when he took off the old valve. We contacted our Homeowners Insurance and they took care of the cleanup, repair and replacement of damages. It took 4+ months get the rooms back AND we never heard from the plumbing company for an apology or anything else. We had used this plumber for years prior, so it's a huge disappointment in their lack of concern for customer and professionalism.

W.B. Dickinson Plumbing and Heating are terrific! I was thrilled with the entire experience. They responded immediately when called, and were able to come within a couple days per my schedule. Alex arrived on time, assessed the problem and was happy to explain the issue and options for repair. He was very professional, neat, and attentive. Excellent skills! He was in and out within an hour and even cleaned-up! I would definitely call on them again. Highly recommend!

It went great. WB Dickenson was the only company to immediately return my call at 2am on a Saturday night/Sunday morning when I was in a panic. I had called several places including one that advertises emergency service extensively on TV. They arrived within hours and worked tirelessly with no breaks until all the pipes were thawed. Luckily the pipes didn't burst even though they were frozen in multiple spots. I would definitely recommend them and plan to call them for future plumbing (and remodeling!) needs.

Created significant leak that stained ceiling of room below. Dickinson was argumentative and difficult to deal with. Will never use again or recommend to anyone.

Received a reference from a coworker after a bad experience with Aiello. Pleasantly surprised by this plumbers' honesty and knowledge of an old house and it's plumbing. Would highly recommend and will use again.

Please see my comments above.

We called first thing in the morning with no heat, and they sent someone out within 2 hours. They replaced a part in the gas furnace and we had heat! Fabulous!

We liked the services of W.B. Dickenson Plumbing, Heating and Remodeling so far and they are still working on redesigning or remodeling our bathroom. They have done a great job. I like them very much. The work men seem to be very skilled. They are also very considerate of our space of home. Their craftsmanship is top notch. They do the clean up at the job site after done. All in all I am pleased. They are in the process of doing the job. They are excellent. I will continue using them.

We discovered that the tub was re-installed improperly, so it actually rocked back and forth if you touched it. We called WB Dickinson and they returned and fixed the tub, at which time we discovered an electrical wire protruding. We called to have this repaired, and Tom McClaughlin refused to come to the house to look at it, much less properly repair it. After several calls and emails from us, he asked for a photo of the wire. We took several pictures and sent them to him. He has done nothing since them. I would never recommend WB Dickinson to any Angie's List subscriber. This company did not stand behind its work, and has still not fixed the problem they created. Customer service and quality workmanship were completely absent from the job they did for us. We are also filing a complaint with the BBB. UPDATE: Tom Dickinson -(I believe he is the founder) -personally returned to the house and fixed leaks and other issues, and made certain all joints and fittings were tight. He was very thorough. We are satisfied with his response and appreciate his responsiveness.

Dickinson had done a master bath for us a few years before we called them again. First experience was excellent. All the people working for them were competent, friendly and professional. Second job they did for us was almost the opposite experience. The economy had a down turn and they people they now employed were not nearly as competent..In fact they installed tile and tub, poorly,,were very unprofessional,etc and did not want to own up to the poor installation .Even the mirror and towel bars were hang improperly...Their response to our complaints were received with hostility..They just wanted to get paid for the (terrible) job.. We are not demanding customers but did expect the same quality of work we received previously from them...The attention to detail was non- existent..We should have reported them to the Better Business Bureau at the time.. They finally fixed what needed to be fixed... The crowning touch was charging us for addition work that they said they did but never informed us of it in advance..

We've never had an unexpected outcome.

Shortly after we opened our office on Wednesday, the day after Christmas, we discovered that our office toilets (all 6 of them) were backed up. After calling more then 10 other plumbers in the area who were either unavailable to take the call or too busy we reached out to W.B Dickenson. We were not familiar with the company but we found them here on Angie's list, the reviews were good and we were desperate given the urgency of the situation. T.J. answered the phone and said they could get someone out to our office in 1-2 hours. They arrived within 45 minutes and went right to work. The two individuals who arrived were diligent, hard working and professional. Unfortunately, our back up was pretty significant and the 1st snake they came with wasn't enough so they called in for another one. T.J brought the 2nd snake which arrived in a flash! They were working every minute they were here and didn't stop until the problem was resolved. They put everything back the way it was and cleaned up the best they could. These guys were great! They arrived sooner then expected, they moved quickly, were diligent, knowledgeable and friendly. The cost seemed reasonable and they charge in 15 minute increments instead of hourly which is a plus. We highly recommend them and will be calling them for our plumbing needs in the future!

T.J. came out a couple times, and solved the problem. He was very knowledgable, and cost efficient. He thoroughly explained everything, and did an excellent job. I have already recommended him to many people.

The company responded very fast to my service request. I have to admit that they had the lowest price. The guys that installed the water heater were a little rough around the edges, with swearing up and down. Thank God I did not have my little daughter around. The did not clean up at all, and brought the outside mud all inside my house. They were messing around for god knows why with the washing machine in the basement, which I thought they did to try out the new water heater. I noticed the next day that the water connecting to the washing machine was turned off, and when I turned it on it started leaking immediately. I do not know what they did to it, but all i know is that they messed it up. There is also something else that I was extremely disappointed with the company. After they installed the water heater they told me that they had to do some extra work. The problem is that they did not tell me that they charged me an additional one hundred dollars. Since I paid with a credit card, I called at the end of the day to confirm the amount of 860, and I was specifically told that I would be charged only $860. A couple of days later i receive an invoice with a charge of 860, and some chicken scratch that I cannot understand written on the middle of the paper. Than I saw a Credit Card receipt of $960. Extremely disappointed. No one ever told me of the extra $100 charge. Now I am not disputing the work that was done, but no one called me to say that they were going to charge more, even after I called to confirm. I had given them express authorization to charge my credit card for $860, and W B Dickenson confirmed that too! Isn't it illegal to charge $100 more without an authorization? When my wife called the owner to discuss the water leak and the additional unauthorized charge to the credit card, to her surprise she was almost yelled at by the owner. He told her that the technicians never used the washing machine, which is a complete lie, as I was only a few feet away from them when they used it; and that they had told me about the additional charge, which is another lie. I am very disappointed at this company and its response to the issues. If I have to spend close to $1K, I think next time i will use a company that is correct and values its customers, and does not make its customers feel like dirt. Thanks a lot W B Dickenson!

The shower faucet was fixed immediately. However the same person didn't come back the following week. I was disapppointed with the time it took (and the cost) to replace the tub faucet and toilet stopper.

We had flooding in the basement due to the pump failure.I called this company and was pleased with it's quick response time,especially because I know there has been a lot of flooding in the state and they were bound to be busy.They were here within the hour and replaced the pump.

They were very neat, clean, professional and efficient!

I called 4 plumbing companies the day our water heater broke and this vendor came in at the lowest price by $200.00 within 4 hours whereas the next best offer was to come within a day. Water heater was standard as I asked , work was done quickly and neatly and old water heater taken away at no cost. Workmen were pleasant. Nothing extraordinary but solid good work at the best price. I would recommend them. Cheryl

These guys were AWESOME! Excellent workmanship - clean and completed on time.

We called for an estimate and Tom arrived the next day. Once we made the decision to go with them, the work was scheduled about two weeks out. Our old boiler actually broke about three days before the work was scheduled, and they advised us over the phone which valves to turn to keep the hot water on while stopping the leak. They arrived on time and took almost all day because the old boiler was huge and made out of cast iron. They did put drop cloths down, but black soot got everywhere from the breakdown of the old one. The final work is well done and very efficient compared to our old one. Our gas bill has been cut by at least 50%.

My wife was at home when the plumbers performed the work. We had a toilet which would sometimes leak and needed the guts in the tank replaced. They changed the other items but not the fill pipe. The cold water shut off when opened fully pushes into the back of the utility sink. A hole they cut into the drywall to allow access to the pipes to do their work was left unsealed and the sink was siliconed to the wall. Everything that was done is functional.

Ty was very professional and worked the whole time. He looked over many issues that I had been told by an inspector needed to be corrected, and Ty assured me they did not, and saved me money. It was raining, and he still fixed an exterior water spicket, and even took a few minutes to explain how my furnace worked.

When I called for the appointment for two relatively small jobs, they advised that for small jobs they work on a time and material basis, and that the total price would probably be between $125 and $250, depending on what they run into. I was told that they would come the next day between 10 AM and 2 PM. They arrived at 2:20 PM. Two people came for the work - a plumber and a helper. They went directly to work, and worked quickly. The kitchen faucet hose connection was covered with some hard, unknown substance. They removed the substance and installed the new hose and sprayer assembly that I had previously bought. The sink trap had fallen off, and there was considerable corrosion present. They sawed off the corroded pieces and installed new pipes and fittings from the supply on their truck. The entire job was done in 35 minutes, for a price of $158. While they were working in the bathroom, the helper noticed a gold wedding ring on the floor. He picked it up and handed it to me. It was my wife's, and it had been missing for some time previously. I was impressed by the helper's honesty in giving it to me, when it could easily have been pocketed.

Went very well, showed up and finished work in time period requested. Very friendly and patient, taking the time to explain the heating system and zones. Tom talked us out of re- zoning the house for upstairs/downstairs and explained how we can use the steam radiators to better serve our needs.

It went very well. We were very pleased with the final result.