Mitchell Fuel Co Inc

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We needed to install a new gas boiler in a property and it was an emergency (oil furnace died suddenly and we were in the process of researching other fuel options.) When I called for an appointment, I was not originally overly impressed with the person who answered the phone. The sales person, however, compensated for the lack I experienced. He met as scheduled and I was impressed with the questions he asked to determine our needs. Since the local gas company had already visited the property and indicated where the lines would be installed, measurements were taken to get a good estimate of the job. We received quotes on two high efficient boilers and were provided with the pros and cons of each. We were also given a recommendation and the reason for the recommendation. Since we were getting other quotes for comparison reasons, we told our salesperson we'd review all the quotes and get back to him. There was no pressure to choose his quote but he provided us with some questions that we should have answered by contractors we were looking at. He then allowed us time to review and compare what we received. We decided to select his quote because we needed the installation to be done immediately and he assured us the company could pull a crew to get it done. The job was huge as the gas line needed to be installed to bring gas into the building. Once that was done and the contract was signed, Mitchell started the process by getting the materials delivered, etc. They were able to pull their "most sought after technician" for our job and even though there was a holiday week-end nestled in the middle of the install, we had an operating system on December 8th. The estimated completion date was 12/5 but given the fact they accommodated our emergency, we felt it was still a great experience considering how much work was involved. Not to be ignored are the many individuals that had to touch this project (inspect, signoff, etc). The new system is running well and we will definitely use Mitchell again!

My water heater is enclosed in closet in garage-they initially quoted me a price for one that would not fit in the closet. They found me another that was higher priced but agreed to charge the original quoted price. I was very pleased with their prompt service and how quickly they worked at resolving my issue. I would highly recommend this company

Our experience has been fine. They deliver on time and we have no problems when they deliver.

Eddie was awesome service and install. David is who I have spoken to in office they are both very professional and but friendly. I needed a service call prior and was at that time forewarned the system I had was antique. The day the system finally went out it was -5 and with 3 children it was panic time. They kindly offered space heaters and next day full system replaced. There may be others who could charge less but no one else will be able to stand behind their work. They stand behind everything they do 110% and never nickel and dime things. A friend I have is 80 something years old. She speaks quite highly still of the owner John Sr. And how and quot;just get it fixedand quot; was ways the priority. From 50 years ago she still speaks of how money never was #1 it has always been about keeping South Windsor warm and comfortable. I know they care and will always be around to help if there's ever any other problems.

They were excellent and friendly. I liked their mannerism. He was quite and talked to me about a few things when he was done without making me feel like an idiot. I told him I had cats and he was good about closing the doors. I am on regular oil deliveries. The price is reasonable from what I saw online. They were right on time.

Mitchell Fuel Co Inc. is a real decent company. They're very good. They're very reputable, in my opinion.

They are reliable. They don't have the lowest prices for fuel oil but they do give you a discount of 10 cents a gallon if you pay within 10 days. Overall, they are very good.

It can either run forced hot air or water, which is what I have. It is a long-term affair because we have to have an energy audit by the state from one of their contractors. They will tell me what I need, which I kind of know already as a homeowner. They will provide the money to Mitchell Fuel and I get a low interest 10-year loan. I have been really impressed so far. I have talked to John Mitchell and he has been very upfront. He is really professional and courteous to deal with. I have been pretty happy so far. They have been very responsive.

We've been very satisfied with Mitchell Fuel Co. Inc. We've lived here three years and have used this company exclusively. They had a very good contract that is valid for two years. They came very promptly when the basement flooded.