This was the worst moving experience of my life and I have moved multiples times in the last 10 years. The moving crew were extremely unprofessional - they complained all day about the amount of items I was moving and one member asked me for my phone number multiple times throughout the day. Numerous items of furniture were damaged due to the crew dragging items. When I followed up with the office they mailed me a $200 settlement even though I paid $190 for full coverage storage. They are now refusing to answer or return any of my calls or emails. Save yourself the headache and take your money somewhere else.
Description of Work: In State move
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,000
Heather U.
08/2013
3.0
moving companies
+ -1 more
I was treated to a fancy, polished presentation by the sales person regarding the "Mayflower difference" that convinced me to book them over United Van Lines, despite their quote being the highest of the three I obtained. Needless to say, I was disconcerted when a crew from United Van Lines showed up on the day of my move and then when I expressed that concern, I was told, dismissively, "It's the same company." If it was the same company, then I feel as if I should have paid the United Van Lines price since I did not receive the "Mayflower difference." Two members of the three-person crew were great but the driver was dismissive and condescending, at one point telling me not to "get hyped up" when I was moving. Essentially, this man told me, a woman, to "calm down" even though I wasn't receiving the services I had paid a premium for. The booking office essentially dismissed my concerns as well. I
Description of Work: Inter-state move from Connecticut to Massachusetts
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Service Categories
Moving Companies,
Storage
FAQ
All Points Moving & Storage is currently rated 2 overall out of 5.
No, All Points Moving & Storage does not offer free project estimates.
No, All Points Moving & Storage does not offer eco-friendly accreditations.
No, All Points Moving & Storage does not offer a senior discount.
No, All Points Moving & Storage does not offer emergency services.
No, All Points Moving & Storage does not offer warranties.