Bartlett Tree Experts - 11215

I contacted Bartlett Tree Experts to get a quote on taking down a very large maple tree damaged in a recent storm. I got an appointment that was weeks in the future but I understood that as there was wide-spread damage inflicted by the storm. Rick came out and looked at the issue, gave me a competitive quote and said he would send out a proposal. I waited over a month - still no proposal. I called the office and checked to ensure that the email address they has was valid - it was - month later - still no proposal. If you don't want to do the job - just tell me. Don't waste my valuable time - that is unprofessional and disrespectful.

Started off good, made an appointment early July and a specialist came over, and looked at our tree. He gave his recommendations and was going to send us his quote so we could start work. We were super excited to get this done. Then a week went by and we never received a quote. I called the company a few times over the next week and left messages, no response. Finally one time I get a person a week later, find out they have the wrong email address. I give them the correction and they say they will update and the person on phone says they will have them send me another quote. Another week later nothing, I call back again a few times and no one answers the phones. Moved on to another tree company. Very disappointed!

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Excellent work

The consultation was very good. Professional and informative; answered all my questions and the arborist was clearly knowledgeable and experienced. They work done was very good.

These trees were somewhat neglected, not having ever been pruned previously. The arborist who came to review the job and provide estimate was very knowledgeable and helpful. Explained everything he was recommending. The crew that performed the work did a great job; the trees look very good and prepared for structural integrity going forward. Work included one cable brace. The estimate was not the least costly of several, but the knowledge conveyed led me to choose this provider. I'm glad I made this choice.

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They have been working to save a tree we treasure. Mike and Chris are extremely knowledgeable and professional. They monitor and report on the status of the tree, and provide status reports of it condition, as well as advice about steps I can take to help extend the life of this tree.

We have been satified customers of Bartlett Tree Experts for several decades.

They were excellent. They were referred to me by a friend who is an accomplished horticulturist, and they have a great knowledge base. They are a bit pricey but they are worth it.

They are excellent and top of the line. They do very good work and charge a reasonable price. They send a professional crew and know what they are doing.

They were very helpful after Sandy and gave a prompt response. They did good work, but were expensive. Recently, they came back without being called, walked around my property and then sent me a proposal for $600 of work. I didn't appreciate them initiating that without my permission.

The work turned out just fine. They knew what they were doing.

They did a very good job. They have an arborist on staff who was pretty sharp. I was quite pleased with them.

Called and made an appointment for an estimate. The person on the phone was very professional and we setup the appointment. The guy called me to let me know he was running a little late as he was doing an estimate in a nearby town, but he still ended up being right on time. I showed him the items I wanted down and he gave me the estimate and let me know that if I decided to go with them they could possibly do it as early as that Saturday depending on where their jobs were scheduled (since mine was a relatively small job). He gave me his card and a written estimate. I ended up not using them as the boyfriend of my fiancee's cousin and his father own a tree service so they were able to do the same work for over $100 less. However, Bartlett was great when I emailed them and let them know I was not going to use them. Very professional and understood why I decided to use the other company. Would definitely recommend to those looking for a tree service.

Rick came out to make a thorough assessment of the work I was interested in, and even took the time to do a full property walk through since I had questions about several trees. He was very knowledgeable about every tree in my yard and had thoughtful suggestions for work or leaving things alone, including some everyday DIY maintenance I should be thinking about. We agreed on my original request: prunining15-20 feet up on a spruce tree. We added height reduction and archetectural pruning on our river birches, repositioning the root ball of a small tree bent in one of the storms (plus guy wires), prune dogwood of old branches, and he added a freebie of pruning a neighbor's white pine branch hanging over our property. Once the work was completed, I noticed that the root ball hadn't been dug out and repositioned?only straps were used to reposition the tree's trunk?and the freebie cut hadn't been made. I contacted Rick who got back to me in a very timely manner. He drove out to our property and inspected the crew's work. He also spoke with the crew members to find out why they decided not to dig out the root ball. He had the crew come back and switch out the straps for thinner, less noticeable guy wires, and prune the overhanging white pine. Overall, I was happy with the follow up and the work performed was good. I appreciate the dedication to getting the work done right. Also, I like their online/paperless billing system.

The staff is responsive, knowledgeable, and trustworthy. They advise us on things that we can do ourselves (often saying "if you'd like, we can do this - but I suspect you'd be comfortable [fill in the blank]") and also take care of things that are bigger and require more expertise and special equipment. Every visit from an arborist is a learning experience - finding details about the plants around our property and tips for their care and maintenance throughout the year. They are courteous and really understand the look that we are going for - cared for, but not too manicured. We would recommend again and again.

Requested Bartlett to trim a very extensive evergreen hedge; much of the work was not done properly or was not done at all, a large amount of the trimmings was not cleaned up; when I complained they first offered to redo the work which I refused, and then they offered to fertilize my lawn, which I also refused. I told them I would not pay the original estimate, and I am still waiting for a final bill.

Took a while to get an estimate (high demand time), but they gave me an appointment for one instantly. Work was performed within two weeks of notice to proceed.

They did an excellent job. They cleaned up very well. They were easy to talk to and overall did a great job.

they were was satisfied with their service their wasn't anything I didn't like.

We have them come out maybe 6 or 7 times each summer. Their prices are a little high but their quality is good. They did an excellent job and I will use them again in the future.

They have done a couple of jobs for me. We had one really dangerous 50 foot pine that was on the property. It had some bugs from a few years ago and the gigantic woodpeckers went after it. They pecked it such a way that it would not fall in our property but directly on someone else's house. The tree was considered very unstable and dangerous and we had to get it down safely without damaging anything. They have done a lot clean up and clear out. They took out different trees some unstable and some dying. They have done a lot of real good work for me. They have always been really good. Elizabeth is one of the co owners of the business. They are a lot of massive trees on the property and you keep getting confused with their heights. We have these enormous threes. We had one tree that was rotted out to about 6-7 feet and they took that one out very carefully because it was near the house. They took down a whole bunch of red oak trees so that they would get out of the way of the roofers. When they came down to cut the large tree they were here pretty much the whole day. They were here about 7:30am and they took less than an hours break for lunch and they were finished by about 4:30pm. They did an incredible job. They were very polite and professional. They came in early actually. They were very punctual. I would use them again as I have a couple of other trees to work on.

It went great. I love them. Their ability to work with my neighbor?s in a professional and courteous manner improved my relationship with my neighbor?s. The project manager, who came out and inspected the site both before and after the jobs were done, was extremely knowledgeable and very accommodating to our difficult schedule.