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ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

150 years of trusted experience

Services we offer

Home Security & Automation.

Amenities

Senior Discount

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Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.36 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
17%
3
0%
2
17%
1
0%


Rating CategoryRating out of 5
quality
4.2
value
4.0
professionalism
4.3
responsiveness
3.7
punctuality
4.2
Showing 1-6 of 6 reviews

Claire V.
02/2016
4.0
home security systems
  + -1 more
unknown
Description of Work: Installed alarm system in my home. The salesman was very thorough in his review of all entry ways and what was required. However, because of the way that the system worked a couple of areas were missed. When I called they came out right away and updated the system. The technician that came out to install the system went through how to use the alarm very quickly. He answered all my questions and left a booklet on operating the alarm and who to contact with any questions. I am now comfortable using my alarm system.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$537

Erick E.
09/2015
5.0
home security systems
  + -1 more
They showed up on time and he was cordial and made sure to walk me through what he was saying. From the begging he was clear that the offer I had signed up for only had a few sensors and that if I wanted to wire thoroughly it would be more cost. It was disappointing on the price jump but I was expecting it based on previous experiences with alarm companies. By the time he left everything was working and it has continued working since. He also installed a smoke detector and a CO detector.
Description of Work: Install a wireless alarm system in my house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Bob L.
07/2014
5.0
home security systems
  + -1 more
not one problem
Description of Work: Home alarm system with fire and CO monitors

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Anthony B.
06/2014
2.0
home security systems
  + -1 more
They have terrible service and are under staffed by their own admission. They said they aren't really staffed to do weekend calls in my area. I've used them for 14 years, and they won't even come out to service us in a timely manner. They cancelled an appointment on us becuase they showed up an hour early and we weren't available.
Description of Work: They service our alarm system.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Edward L.
06/2012
5.0
home security systems
  + -1 more
I've been using them for 11 months. I haven't had any issues with them. Their service rep was prompt and helpful. I have no point of comparison for the price but it seems reasonable.
Description of Work: I use ADT for my alarm system. The system was already installed and I reactivated it.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$50

CHRISTI W.
07/2006
5.0
home security systems
  + -1 more
THE SERVICE ONLY TOOK ABOUT AN HOUR AND A HALF TO FINISH. THEY DID A REALLY GOOD JOB OF EXPLAINING TO ME WHAT WENT WRONG AND HOW THE WERE GOING TO FIX IT.
Description of Work: THEY CAME TO FIX MY ALARM SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150


    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    Home Security Systems,
    Home Automation,
    Home Healthcare - Medical Alert Systems

    FAQ

    ADT Security Services is currently rated 4.3 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, ADT Security Services does not offer free project estimates.
    No, ADT Security Services does not offer eco-friendly accreditations.
    No, ADT Security Services does not offer a senior discount.
    No, ADT Security Services does not offer emergency services.
    No, ADT Security Services does not offer warranties.
    ADT Security Services offers the following services: Home Security & Automation.

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM