1-800-Plumber + Air of Fairfield County

They are very familiar with the steam heat system I have. They are very good and I would recommend them. I will hire them again.

Not well, we hired them to find out what was wrong with our A/C unit and it took them over a year and they never completed the job - also cost us major money and we had to hire someone else to fix it in the end. They were never able to properly diagnose the problem and we paid close to $10,000 (probably more) from the invoices I was able to find. At the end they were incredibly unprofessional and I would never recommend them.

It went as well as expected. Happy with their thoroughness and professionalism.

Neither one of the plumbers that they sent (over the course of one week) had any idea what they were doing. They both suggested unnecessary repairs at crazy prices without ever diagnosing the real cause of the water leaks. This was the most unprofessional company that I have ever dealt with. The real problem was diagnosed and quoted for repair by another plumber for 1/4 the price.

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In 2014 JP did a gas line installation for us. Aside from not spraying some of the exposed pipe (which promptly rusted) they did a fine job of that installation. I recently set up an appointment to do some interior plumbing (replacing shut off valves) and they called to cancel the appointment at the time of the appointment, saying they would call back to reschedule. They never did so I assume they don't really want the business. Ok.

As mentioned, i have used JP before. They do pretty good work, although the first time it took four trips to fix a simple item, that should have never been fixed, but replaced. They "made good" on this by not charging for a future visit. Most recently, we had a clogged ejector pump, that we were quoted a price (verbally, shame on me) of about $650 dollars. They came out and resolved the problem well, but we never received an invoice. When we did ultimately get it, it was for more than $1,200, approximately double the price. I received this invoice by email. When i called to try to pay, i was met with unanswered phones and no call back to three messages i left. Finally, in response to an email, i was able to get a call back, and explained that this was substantially higher than we had discussed. I got a response to the effect that it was a much more difficult job, etc. They initially charged me for a same day service call surcharge, which i was never told about, and did not ask for. When i complained, they said "there is an additional fee for same day service." ( I wonder if there is a discount if they are not busy and come out the same day) Ultimately they removed that charge. I asked for an itemized bill, and was unable to get an invoice. I was sent a somewhat itemized email. Since it was three months after the fact, i figured i had no right to complain, so i paid the bill, which i felt was unreasonable. I then asked for an estimate to install a toilet, and it took three days to get a price, which was on the high side, despite the fact that i had used them several times before. I called an angie's list competitor and got same day service (with no extra charge for same day service) and saved $75 dollars on the installation, which was was a savings of 25%. I liked the plumbers at JP's and again, felt that they do pretty good work. Unfortunately their practices leave something to be desired.

Very professional,returned phone calls promptly.On time and excellent with communicating to us with whats going on.Clean,reasonably priced,professional and courteous.Initially they bled our system because of all the air caught up in it.Which was causing very loud noises.They showed us where the leak came from and that they needed to replace a part.When the part came in(exactly when they said it would) they were on time and finished the job in the amount of time they said it would take.Jimmy was the plumbers name who did the job and i cant recommend them highly enough.Very professional,fair priced and excellent with communicating to us what was going on A+ rating and will use them from here on out for any plumbing needs we might have

Not only did the plubmer suggest the most expensive approach to solve every problem, it took weeks for them to source parts and supplies, and ultimately, they failed to even provide a proposal. I eventually did some of the required work myself, quickly and easily - which made me feel that the company was being deceptive. They were also so slow about getting my work scheduled that I didn't feel like my business was important at all.

Came to assess the work and said an estimated would be provided in a few days. No estimate ever came. Phoned after 2 weeks and was told a estimate would be done in a few days. No estimate 6 weeks later. Very unprofessional. If there was a problem - too small of a job, backlog of work, shortage of workers, etc. - we should have been told at the time or in a follow-up call or email that they were unable to do the work or uninterested in the job. It is very unprofessional and poor business strategy to ignore a potential customer. I would never call this plumber again and definitely not recommend them. And yes, the work has been done by someone else who was more responsive and appreciative of the work. I would give an overall evaluation of F, but he did come to look at the work to be done, and he was on time.

Did not go ahead with their services. Charging for estimates is in a way binding a potential customer for taking their services. What if I find their quote useless? i would never do business with such a company.

Had a great experience with JP's Plumbing. They were able to schedule a visit the week before Christmas and were prompt and professional. Jimmy diagnosed the problem and explained exactly what he was going to do. His work was quick, clean and at a fair price. He also took a look at the old pipes in the basement to examine what might be at the root of the problem (though that would be a bigger job down the road) when he was done with the service call. Very satisfied and would call again with any future needs.

Very professional, very honest and quick. Job was done with no problems. He took the time to review other jobs through the house and gave me good advice. Using again for sure. A+

Excellent. Prompt and reliable. Good quality work at a reasonable price.

I initially wrote a horrible review for this provider as they were not responsive, and several unfortunate errors cost me a fair amount of, at the time, unnecessary extra money. I am pleased to say that John bent over backwards to make things right. They had to come out four times before it was completely finished, but at the end of the day, it seems to have been done well. I was particularly impressed by their insistence to make sure that things were done to my satisfaction, even though it meant not getting paid anything for the final installation and repair of my toilet. Jimmy, the technician is very punctual, efficient and pleasant to deal with. John explained that they were having some problems in the office due to temp help which has now been resolved. All in all, they did what they were asked to do and persevered until it was done properly.

Jimmy comes to our house and figures things out. He might need a part, but if so, he will go and get it and come back. Wonderful guys and happy to call them our plumbers and ac services.

JP always does a good job. We have been using him, and his associate Jimmy, for about 6 years. Everything went well in these last jobs, as they generally do. If there is anything that needs follow up, JP stands by his work and is there to ensure everything is done to a client's satisfaction. We have been very pleased with JP's trade craft and honesty. We feel very good about depending on him to do our plumbing. Only issue is that he can get busy. When he is available, we like to use him.

John was upfront and honest with me the whole time. I was given an estimate and he advised me of the possible "unforeseen" risks and associated costs that could be additional. I was able to purchase my own fixtures, which saved the mark up on materials that other contractors try to sneak in. I was able to verify all licensing, insurance and references with ease. He always stayed on schedule, met deadlines, and worked great with other contractors involved in the remodel. Oh!...and I was always able to reach him! The work was neat, passed inspections with no problem and his employees were always courteous, punctual and tidy. I met with a few other plumbers and even though their prices were a bit lower, I decided to choose JP's.... As the saying goes "You get what you pay for." Overall, I am very happy and would Not think of using anyone but JP's again!

I have used them for many things. From new water heater, new furnace and miscellaneous plumbing problems. John and Jimmy go the extra mile to take care of your needs. They are great!!!

I want to preface this review, that I did not have any issue with J & P other than them not following up with a bid or a phone call to state that they were not interested/able in doing the job. John came out to the house on the 22 of November to look at the set-up. I had been dealing with the need to replace one heating unit and hot water source with two seperate lines for a 2 family. The area was tight and John made a recomendation to go with electric heat in the 2nd apartment as it was a small unit. It was a great suggestion and I really felt comfortable with him that he was not trying to over sell me. He took down all of the specifications and asked me a lot of relevant questions. When he left I had pretty much already made my mind up that as long as his price was within the other bids range, I would be going with J & P. However, that was the last I ever heard from them. I called several times to follow-up and got no response. I even waited longer than I wanted to, hoping that they would get back to me. But nothing. John was a very nice guy and I felt that he was qualified for the job but in the end I would have appreciated a call to say that they were too busy, so I could continue with my search and move on.

I keep using J.P.'s plumbing again and again because of the good service and reasonable price. It's a small group - just John and the two other plumbers that work for him - and they are all really nice guys. When I have called, he almost always gets back to me quickly. If it's something urgent, like no heat or no hot water, he has always found a way to get to me the same day or early the next morning. I am a homeowner who likes to get his hands dirty, wants to know how things work, and can handle little jobs once I have seen a professional do it. Working with John has been great because he doesn't mind letting me watch and explaining to me how these repairs are done. Needless to say, there are not many plumbers out there who are willing to teach as they work! I have learned a lot from him each time he has come to fix something. One thing to note is that J.P.'s doesn't work inside a gas boiler. They can fix circulator pumps but they can't repair the workings inside the boiler (furnace). If you know you are having a problem inside the boiler, call the gas company instead.

He seems polite, but he didn?t show up or call to say why he didn?t show up or reschedule. I don?t know what happened.

It was one of the best experiences that I have had with dealing with a contractor. I got his information from the Internet. He came over within 2 hours and figured out the problem within minutes. He broke down down the step by step procedure and informed me on adjusting the temp. on the heater. He also advised me on an automatic shut off system that I will have installed soon.