Connecticut Basement Systems, Inc.

They did a good job. The workers left without telling us that they were finished. We had some questions that we weren't able to get answered for a week. We didn't know how to power the pump. The price was good.

I really appreciated them because when they came to look at my basement, they let me know it wasn't something I really needed. He didn't charge me anything for the visit and I would use them again if I needed that kind of service.

They did very well. I feel that they did a great job for the whole system.

.They are very professional and they explain in detail on what needed to be done and how it would be done. They showed up on time and did a really great job. They cleaned up after themselves as well. Their products work great. At first we had only one pump to handle the water that we would get in the basement then about 3 years later we had a really bad winter and all that snow melted we had 2 to 3 inches of water.again. When I first had the pump put in they guaranteed me we would not have any more water in our basement when he came back out he put in a second pump and didn't charge me another dime. He really stands behind their work. This is the best company and I will continue to use them.

I would give them a qualified recommendation. I think the price was good and work was good, but I would make sure that they do exactly what's been agreed to. I wasn't able to be there all the time because I had to go out of town while they completed the job, and they were supposed to take out a closet and they didn't do it, and they took down my workbench and didn't put it back up. The quality of the work itself was good and the moisture is gone. The billing and financing was kind of a mess too.

They did a great job. My only complaint is that when they installed the ice shield, when the water evacuates it is extremely noisy. They have been unable to resolve this issue, but I am happy with everything else.

Our service provider Rick Raucci came to the house and drew up an estimate for all components right on the spot and took the time to explain to us new homeowners about drain solutions and systems, which we really appreciated. This was a very big expense for us so we took a day or two to consider our options and whether or not to install all or some components (ie. just a dehumidifier or just one sump pump, etc.). We never felt pressured to make a decision ASAP, which helped make this process much less stressful. In fact Rick helped us weigh all of our options, but we recognized we had to install the full system because we had our third flood and had only been in our new house for less than four months and felt the problem could only get worse. So we set up a day/time for installation. We had to make sure that the basement was in proper condition for before the work could take place, i.e. no loose articles, removed worked benches, move things away from the walls where the drain would be placed, etc. The crew showed up on a Friday morning and instead of one to two days, the job ended up taking four days because the crew did not show up on Saturday when they said they would. They came to finish the job on Monday, and even with the frustration we went through and the inconvenience, we came out very satisfied customers because Rick and the foreman on the job did whatever they could do to make the situation right. Overall they did a great job installing the system and it really does work! This was an expensive endeavor for us, but I must tell you that the peace of mind we have when it rains makes the french drain and its components worth every penny. The system is amazing. As I mentioned, while everything was being installed, we had a little trouble with the crew coming back when they said they would to finish the job, but Rick really came through for us, and we will always appreciate that.

The experience with them was fine but I did not use their services. They were very professional. I just liked what another company had to offer and their price was better.

The work was so awesome that we hadn’t had a drop of water in the basement since then. I would recommend everything about them. We actually had work done on our basement in another house by another company, and by comparison, these guys were highly professional. The sales pitch wasn’t too hard and they weren’t too much extra stuff. The work was done quickly and the quality was really, really well.

There were lots of problems and they were very retentive in fixing the problem. The staffs are incredibly nice and helpful. They are wonderful and very professional. I would rate them high overall. Their price was fair. I would use them again in the future.

Added: 07/05/2011: After my initial report was posted and Connecticut Basement Systems was apprised of it, they immediately got in touch with me to apologize and to do their best to convince me of their sincerity and professionalism. Long story short, they were successful in convincing me to contract with them to make my repairs. I expect work to begin on or about August 1and to take about a week to complete and I will post one more addendum to this report with a final rating that takes into account this final aspect of my project when all work is done. Based on their 'redo'. I'm hopeful that their overall grade to be an A. We shall see. Initial report: I contacted Connecticut Basement Systems (CBS) and arranged to have a representative meet with me to go over my foundation problems and give me a repair estimate. An appointment was made and during the ten days prior to the meeting, the company contacted me by email and by phone a number of times to re-verify our appointment. So far, so good. On the day we met, their company representative arrived right on time and did a very through examination of my foundation problems, both inside and outside the home. He and I then sat down and he gave me a detailed description of the methods CBS would be using to make the needed repairs/adjustments. After a very professional presentation (full color brochures and laptop videos), I was pretty much sold on CBS? solution and had all but decided to go with them if their cost estimate even came close to my project budget. As he left, the CBS rep told me that he would have that cost estimate to me in about four weeks. This was the first negative, the first red flag in what had been up until then, nothing but pluses for CBS. Four weeks came and went with no feedback at all from CBS or their representative. Another red flag. At week 6, I called the rep and asked for an update. Turned out the person responsible for putting together estimates had been out for an extended period but was back now and I could expect an estimate in about two more weeks. When week 8 came and went, I again called the CBS rep and left a voicemail message asking for update and explanation for the delay. I never received a callback. A third red flag. I made one more attempt to get some answers from CBS. I called and asked to speak to CBS? President, Larry Janesky but couldn?t get through the receptionist/gatekeeper. I was ?informed? that Larry wasn?t in at the moment, but even if he were, all calls such as mine were handled by Larry?s administrative assistant. The fourth and final red flag. It?s really too bad that these people were lax in following through with me. They almost certainly would have had my business had they done so. As it is, they?ll never see a cent because of the thoroughly unprofessional treatment I felt I received from the folks back at the home office.

Too soon to tell about the actual waterproofing work performed. Not happy with business practices. They were a needed first step. DO your homework and research costs and all options before using them. ASK for references and contact them to compare costs and proposed work. Inform CT Basements they are not subject to HIPPA Laws Don't let yourself be SOLD a Job.

Very very helpful upfront sales representative. Answered numerous questions over phone and email - really took the time to address all of our questions and concerns. Company accommodated delaying the project at the 11th hour after we discovered the need to first remove lead paint from the floors they would have to cut into. On-site project manager was very customer-friendly and showed me what was going on when I would visit while they were working. We've had a lot of rain in just the few weeks since this was done and so-far, so-good. Musty smell in crawlspace is gone. There's no question they are pricey, but they worked with us to construct the right solution for us. We'll have them back later in our project to install the floating floor.

We had several conversations with them. We finally decided that we didn't want to do the project. The quote was for around $1000.00. They were good. They were courteous and professional. Their basement service is mostly keeping out humidity or water in the basement. We have a fair amount of humidity down in the basement. They may be one of the best in the area. This is a field where there are a lot of mom and pop small operators. These guys appear to be a part of a national chain. They may be as good as anybody, but it's not worth my money to spend that kind of money on that kind of product.

Nothing really stood out about them. I did not go with them.

Waterproofing of the basement went well but they did not follow through on all aspects of the entire job as they should have from start to finish. They were excellent in some aspects of their work and lacking badly in others. Overall I would give them a C grade.

Connecticut Basement systems sent a representative come in to provide some insight into what they could do to prevent water from coming into our basement. For the price I would be paying, I didn't want to go for some kind of a "fancy sump pump". The representative, said since the basement was finished, suggested that they could put some kind of drainage system in. He had a laptop with video clips of the how work would go, but my husband and I were unimpressed. I had another provider give me a decent estimate for a sump pump and I'm certain now we will be going with them. The Connecticut Basement promotional folder with the nice glossy pictures were left for our peruse. He was prompt and professional but my husband and I were not.convinced by the presentation to go this way. The main thing he said that was also deal breaker for us what that he said his company would not replace the system if the "fancy glorified sump pump" failed to work.. We decided to get the work done by another company.

The workmen arrive on time and go "the extra mile!" I have been extremely pleased with their work. The process is costly, however, I believe it to be fair.

This company *really* knows what it's doing. My basement had flooding problems after the storms of 2007. I spoke to two waterproofing contractors. The first one wouldn't accept that my basement had some quirks that would make installing a system problematic and he proposed an off-the-shelf solution that wouldn't have worked. The CT Basement Systems rep, however, listened and showed me how the problems *could* be fixed. I, foolishly, decided to wait for a while before installing any system to see if the problem would go away. Of course it didn't. I called CT Basement back three years later and am *so* glad I did. The sales rep who developed the plan for the basement was knowledgeable, available and helpful all through the process and was not at all pushy. The installation crew was terrific--polite, punctual, efficient. It took them two days to do the entire prep, installation and clean up. Not bad for such a big job. I'm very grateful to the crew chief who, because he knew his job so well, advised me on tweaks to the project that both saved me money and improved upon the first plan. The basement is now dry. This is one of the best investments I've made in my house and my peace of mind. If you're thinking of using them, contact them early. There's good reason they're in great demand and scheduling the work can take a while.

We called Connecticut Basement Systems after finding them on Angie's List. We requested an estimate for installing a sump pump in our rear entry garage/basement. Rick came to our house within a few days and provided an estimate. We accepted his offer and agreed to a date for the work. Due to the severe weather, we had to delay the installation a week or so, but they were able to come to the house in mid-February to do the work. They were punctual, very professional and left the area cleaner than when they arrived. The sump pump has since turned on a few times, so we are glad we have it as all this snow begins to melt. We would definitely recommend Connecticut Basement Systems to anyone needing to have a sump pump installed.

We felt that they came only to sell something. I had some water in the basement and the sales rep wasn't able to identify how the water was getting in but was willing to sell me an elaborate system without identifying the issues. It was more a sales pitch. I don't think it is the right way to go. I actually had a structural engineer come out and look at the house. The guy saw the stuff on the table from this company and he didn't recommend them either. They were responsive. I would only use them as a last resort.

The windows are great. There was one problem--they unplugged the condenser pump on my furnace to use the outlet and they forgot to plug it back in, which resulted in water on the basement floor. They ultimately wrote a letter of apology and sent me a rebate and a service credit to compensate for the mistake.

I have had them work a number of jobs for me. They initially sealed the basement, put in a sump pump, and put in a dehumidifier. That work was awesome. Then, I had them put in mold-resistant flooring. We actually ended up having them take it out, because they had problems with quality control on that particular item. We finally didn't use them for the work. Their professionalism about that was awesome. They were absolutely great to deal with. They were terrific about being honest about the quality of the product. They gave us the option of taking it out with a refund. They took out absolutely everything, left no debris, and left the place immaculate. They have a whole line of products to make your basement a waterproof space. The reality is that they were great about it.

We had water in our basement. A very professional salesperson came over to our house and gave us a presentation on her laptop on our option and left us with good reading material. This was compared to the other big name vendors that set up an appointment and never showed. They suggested putting a drain around the outer part of the basement leading to a sump pump. There was zero pressure, and they were flexible on the price. I also checked them against another reputable vendor, and their price was a bit lower. The workers were clean and professional. The got the job done quickly, cleaned up their mess and left. And the best part, no more puddles in the basement!

I was really impressed with them. The overall experience was good. We didn't really have any basement water problem after that. They did a good job. They left the place clean. There was quite a lot of work. They came in the morning and finished it at the end of the day. It wasn't really that big a job and from what I recall there were two people. They did a pretty decent job. We didn't shop around for the price, but I think the price was fair. I would have remembered if they were late. I would recommend them and if I had to use them in the future I would.