Cross Cut Custom Carpentry

BUYER BEWARE! Imagine eating what you think is possibly the best chocolate chip cookie, and then your last bite you find a small rock which chips your tooth and ends up costing you over 1K to fix. It all started great, as the owner, and his wife, who runs his business, where meticulous, punctual in getting back to you, very friendly, and what we considered professional and the right company to renovate our downstairs. So we hired Cross Cut Custom Carpentry (where attention to detail is apparently NOT everything). A couple of days prior to ending the job, we asked the owner, "Aren't you going to paint the trim?" To which he replied, "No that's not in the contract…we are not responsible for that." We asked ourselves how can that be as the room basically didn't look finished at all…Trim work included painting 4 doors, a sliding glass door, 3 windows, columns and the trim along the walls of an almost 1,000 sq. ft. total space. And so my husband put on his paint clothes and spent 2.5 days painting and has much more work to still do. When the owner came to collect his final payment, my husband wisely pulled up the contract and saw that the painting of the trim was including in the pricing of the contract. However, he did not confront him on this but instead said I will give you the money once my wife talks to your wife about a couple of things. The owner said that this is a problem and left and then came back to our house and after my husband did not answer the door, the owner sent him a text that said… I’m not here to try to strong arm you, I realized I was wrong about the trim in the contract and wanted to discuss it quick to come to an agreement. This proved that the owner knew that he had misled us into believing he was not responsible for the trim (as we never mentioned to him that that was why there was an issue with giving him the last payment. When I spoke to the wife, instead of apologizing, she reiterated how her husband did things that he didn't charge us for (which did not amount to any more than 300-400 dollars…And yes, this is true, but we know now he did because he didn't want to incur the cost of painting the trim and was trying to get the remainder of the balance (@2,300.00) before we realized that it was in the contract. Long story short, they did give us @ $1,400.00 back, but also threatened to bring a lawyer into the picture if we didn't pay the amount they wanted. They treated us like they were the victim…when they were the ones who defaulted on the contract and lied about the trim. To be honest, the quality of their work was good, but we ended up with an unfinished project!