Piersall Plumbing & Heating

ion.Brian Piersall fixed frozen/broken pipe-valve in my condo, then failed to follow up, resulting in further leaks/flooding that caused extensive damage. Both he and plumber who covered for him on second breakage failed to respond to repeated efforts to contact them and Brian refused to provide a second inovice for insurance claim, apparently fearing a lawsuit, thus obstructing the claim process. Moreover, Brian denied cause of second flooding incident?more frozen/broken pipes?and was verbally abusive to board member of condo association when he was finally contacted. I have used Piersall's services over many years and this unethical, unprofessional behavior was unfortunate, to say the least.

Replacing water pipes in an existing structure is a daunting task, but Mr. Piersall and his team found a good solution that only required the opening of a bathroom ceiling and a wall in the utility room. From there, they were able to thread the new, flexible piping through the walls and to the upper floor bathroom. In the kitchen, they hid the new pipes behind and above the cabinetry. Returning from our vacation, we were pleased to see how efficiently the work had been done. There was a minor quality issue, and the company fixed it in a quick and courteous manner. The shut-off valves for a bathroom sink were of low quality and we noticed a small drip from one of these valves within days. When we mentioned this to Mr. Piersall, he quickly sent over a representative to replace them with better-quality equipment. Overall, we appreciate Mr. Piersall's professionalism and look forward to hiring his company in the future. Prior to the large-scale replacement of our copper pipes, his company had done smaller emergency repairs to these pipes, which often involved working in tight, uncomfortable conditions underneath the elevated house. The response to these emergency situations has always been quick and efficient, and we are grateful for the work he has done.