SafeGuard America Security

Safe Home Security profided alarm service monitoring on a house that we sold in Oct 2012. In our move I no longer had the original paperwork from 15 years ago so the only access to them was the phone number on my credit card statement. No one at that office could find me in their systerm so that I could cancel the service. I resorted to challenging the charges on my credit card and blocking this vendor from future charges. Safe Home Security continues to charge monthly service charges after you sell your house. They will initiate collection action even if you provide a copy of the sale agreement proving you no longer own the home. They will not cancel the month to month contract until you pay the current charges in full and will continue to add monthly charges to your account, report you to the credit bureaus, etc. Their customer service agents in the cancellation department were rude and insisted that I pay $335 of charges originating after I sold my home before they would cancel the contract even though the invoice had errors. I finally go a reasonable person in the billing department to look at the invoice and she corrected the statement which resulted in a balance due of $135 (all charges accrued after the sale of the house.) I had to pay this balance to get them to cancel the month to month contract and stop adding future monthly service charges. I will never do business with this company again and will tell anyone intalling an alarm to avoid Safe Home Security as the Monitoring Company.

The alarm was installed wrong. It went off in the middle of the night a year ago and there was no way to disconnect the sound. The company offered to send someone in 2 days to turn off the blaring alarm. After *an hour* on the phone with the command central and the technicians, the company started calling my contacts (still in the middle of the night) to say there was an emergency at my house. If I had had a problem, heaven help me because the response came way too late. I complained about the faulty installation and I was given the option of paying hundreds of dollars to fix the installation, or enter into a binding service contract with additional monthly fees. I declined those options and asked to cancel my contract. They said I needed to do it in writing, and then I would have to wait until the existing contract ran out in three months. They did not respond to my letters and faxes asking to cancel. Instead they continued to bill me monthly, then actually *renewed* my contract for another two years (2011)! They have threatened to ruin my credit if I stopped paying, even though I do not have a functioning alarm, and have not had one for almost a year now. The customer service supervisor at the corporate office was exceedingly rude on the phone and would not consider any fix that didn't involve me paying them even more money. I believe the attorney general of connecticut has withdrawn their accreditation due to unethical business practices. There are endless complaints about this company online. I wish I had known.