Comfort King Heating & Cooling

We use Comfort King for both oil and propane delivery and service. Cannot say enough good things about them. Prompt and excellent customer service. Great front office staff.

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Review on the heating oil and propane delivery: I was on the market for a supplier who can provide both heating oil and propane. Mike, the owner of the company, went over to my property and inspected both oil and propane tanks. Below is a chronicle of what happened next: Aug.28: met with Mike; he pointed out problems with my propane tank (too close to generator; pipe not up to standard) but offered free installation of propane tank anyway. His price (particular oil) was not the cheapest, but overall package was competitive. So I signed contract for oil and also prepaid 800 gallons. Mike promised he would come next day to install propane tank Aug. 29 (Friday): no show; I called and Mike agreed to come on Monday instead. Aug. 31 (Monday): Mike did show up; my father-in-law was cooking so he asked for 5 minutes. Unfortunately there was a misunderstanding because of my in-laws poor english. So Mike just left. no email, no call. I called again. This time Mike promised to come Sep 8th. Sep 8th: no show; no email; no call Sep 10th: I sent him an inquiry email. He replied suggesting me to "stay with the current propane supplier" because of the two issues he pointed out to me first time we met! After I reminded him that fact and a couple of email exchanges, he switched to state that he could not install the tank because there was a bush in the way. He agreed to install the tank if I removed the bush. Sep 13th: I contacted Mike again after removing the bush. He promised he office would call me the following day. Sep 14th: of course no one contacted me. I sent him another reminder on the 16th. no response. Sep. 17th: I called his office. Was able to talk to Stacey. She explained Mike wanted $300 dollars to install the tank! The reason is again the exact two problems that he pointed out much earlier !!! After I explained what had happened, Stacey (after talking with Mike) changed the story and stated that Mike didn't realize initially that the underground line was not up to standard either. Sep 18-22th: lots of calls between me and Stacey (who is patient and polite). We couldn't reach agreement on the $300 additional installation charge. So I requested a refund of prebuyed oil but was refused. Review on the AC work (this was done on Sep 8th before I knew better): old AC stopped working (no air blowing). A technician came (he was on time) and told me I needed to change the fan motor. He demanded $1000 to fix the problem (a generic motor $800 and $200 labor). A quick google revealed most generic motor costs less than $300. So I declined and paid $165 for diagnostic. Used another vendor later to fix the AC; paid $500 for the same work + cleaning of the fan.

I found Comfort King Heating & Cooling on Angie's List and thought with their report history I should use them on a bathroom remodel we have underway. They have a nice website with a place to request a service call, unfortunately they never responded. Thinking they might be new to the whole website/email thing and unable to actually use their flashy site I called a few days later. First voicemail - never returned and 3 days later an answering service. She was very nice and took my information, but again no call. Business must be good, because they obviously didn't need mine.

We were approaching winter #2 with very little heat in our master bedroom. We'd had the valve replaced the year before and thought there might be a clog in the system. I called CK, left a voice mail and immediately received a call back. They were able to come to our house that afternoon. He quickly diagnosed the problem, had the part on hand and made the repair. The bill was less than I expected and very fair. I was happy with the experience from start to finish.

Mike was very responsive, agreeing to show up the next day. Some follow-up calls were required, and in each case, if he was running late, he called and let us know. Diagnosis of problems seems to have been correct, and they have been fixed.

Mike returned my call within minutes on a Sunday evening. He showed up right on time the next day. He efficiently diagnosed and repaired the problems and installed dye to locate the freon leak. His charges were fair and reasonable and he even gave us an Angie's List discount. We would use him again and recommend him without reservation.

The company is very honest. They are reliable and on time. They follow through on what they say, and they are from the old school. Another company wanted to replace my furnace, however they were able to fix it and saved me thousands of dollars.

Mike came out to give an estimate and suggested that he was quite interested in the job. When he never got back to me with an estimate I tried to reach him only to leave three messages without a return call. Finally he simply left me a message stating that "he is not interested in a job where he could not profit from the sale of the equipment." This comment was motivated by my mentioning that as a contractor, I may want to purchase the equipment from my supplier as apposed to his. As a professional he could have gave an estimate for his labor (and other material) with all the profit he wanted. I may not have selected him but at least he would not have wasted my time. PS: In case he reads this. The job went to a local firm found on Angie's list for $28,000 and he will likely get a report from me that will make him blush!

Mike showed up when he said he would, responded with a fair estimate, and came out and did the work in a professional way. Shortly after installation one of the units failed due to a loose piece of solder falling off and clogging a valve in the heat exchange unit, a one in a thousand type of problem. Mike came the next day with a brand new heat exchanger (not just the valve, but the whole exchanger) to perform the warranty repair.