Masselli & Sons Plumbing & Heating

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Job was done quickly and completely. I described the job to them over the phone, and the quote given over the phone was honored, and it was the best price I was quoted. I understand that had my description been wrong or incomplete, the price might have been adjusted. That is only fair. They installed a new faucet that I provided, and cut out and replaced the under sink valves and hot and cold lines to the new faucet. I would hire them again, and they will be my "go to" guys for plumbing issues.

Excellent. Very professional. Quick response to our call and service needs.

The work was completed same day; no issues. Mike's a very personable individual and does a very professional job.

I called Masselli yesterday morning and received a call back very soon after. Mike said he could stop by the house and take a look and diagnose the problem and provide a quote. He called me within a couple hours, told me what he thought the problem was, gave me a price and offered to fix it on the spot. It was fixed the same day. I was extremely impressed by how quickly Mike responded to my initial call and how easily and quickly the problem was solved. He did an excellent job, was extremely personable, and was very helpful with my questions. I will definitely use him in the future and recommend him highly.

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In all of the above instances, Mr. Masselli arrived on time, he was pleasant, he answered my questions, he was straightforward in his explanations of the problems and his recommendations, and he finished the work promptly. Regarding cost, one often hears and feels that home repairs (and perhaps particularly plumbing repairs/service) are expensive. But I thought their charges were reasonable. To determine the basic charge for the labor, they appear to usually use a standard industry-wide table of the average time required to do typical tasks, so one knows there are some standards for this and the labor charges are not exaggerated or just made up to suit the mood or impulse of the moment. And in a couple of instances, the cost was discounted somewhat. I plan to have them replace my water heater in the spring. I would recommend them to others.

On a Saturday morning, I accidentally knocked a 3 oz plastic cup into a flushing toilet. Needless to say, the cup went down the toilet and the toilet immediately clogged. I called Masselli Plumbing based on a recommendation from our neighbor. I was please that on a Saturday morning, the answering service answered They said someone from Masselli would call back within 20 minutes. Within 20 minutes Mike called. We set up an appointment for Monday morning between 8 and 9. Mike arrived as promised and quickly removed the cup using his snake. We were very pleased with Mike's work and would definitely hire Masselli Plumbing again.

Was very polite , clean up and came when he said he would but in the end could not fix the problem. So I think there is a lack of skill Also got an estimate to change a faucet in the kitchen $400 including the faucet With Big disclaimer Only if it is only to replace the faucet NO repair Seems like a lot of money to replace a faucet. How long would that take.?

I really appreciated their quick response. I've called plumbers in the past and frequently never get even a call back. The two plumbers who replaced the water heater were personable and polite. They even missed part of their Christmas party to respond to my call.