Washington Concrete Products

We recently had our patio redone and the contractor that did the work purchased the patio material from Washington Concrete. The last day of the three-day job (which was a Friday), the contractor who did our patio did not receive the remining material from Washington Concrete that they had confirmed they would have by that date. The contractor informed us that Washington Concrete informed him that a truck broke down between New Haven, CT and Plainville, CT (where Washington Concrete is located). I decided to call Washington Concrete to try and see if there was any way of getting the remaining patio material delivered that day. The remaining material was a relatively small quantity of patio slabs and some stone edging. When I contacted the store, Jason (the son of the owner Richard) answered. I was not aware Jason was the son of the owner at that time, but without getting into all the detail, Jason was extremely bad-mannered, insolent and simply disrespectful to me. I asked to speak to the owner, and Jason informed me the owner (Richard) was busy. I asked if he could leave a message to have Richard call me back. When Richard called me back, he asked how he could help me. Again, not knowing he was Jason’s father, I began telling Richard about my experience a few minutes earlier speaking with Jason. Richard cut me off half way thru my sentence and basically started yelling at me saying it was “just life” that the truck did not deliver the material and then indicated how much of a problem it was for him with the truck not delivering the material. He was very irate and had no regard for customer service in this situation. I simply said have a good day and disconnected the call. I will never consider using this company again. It is clear they have a captured market with multiple contractors who do work for homeowners like us, and therefore have little patience / regard for the little guy; even when we are indirectly doing business with them.

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I am very pleased with everything! Keith took care of answering all of my questions.My old wooden steps were taken down and removed from the property. Keith was very thoughtful in leaving behind the old steel railing. I'm happy to say that he didn't take it upon himself to scrap it along with the old steps. The new steps and railing look amazing! I would definitely recommend Washington Concrete to my family/friends. I know they would be in good hands!

Excellent, the original steps were sagging and in sad shape. Washington arrived on schedule and was very professional. Removed the old steps using a small crane, then cleaned up the area and installed to heavy steel "L" brackets into the foundation to secure the new steps. After placing and leveling the new steps they cleaned up the area around the steps. Overall I'm very happy with the work and new steps.

There was a little delay and one postponed date. But once they were on the job, we were very pleased with the workmanship, the people and overall result. They finished in time for a party we were having as promised. The workers were personable, efficient, and cleaned up every last bit of debris. The stairs look beautiful and we were extremely pleased with the results. It was a pleasure dealing with the office staff and the workmen. We would not hesitate to deal with this company again.