Total Mechanical Systems, LLC

Highly recommended

I have the Total Mechanical Systems Total Comfort plan. It is wonderful I purchased the Comfort Plan when we installed our HVAC System. This is a great service plan for a reasonable rate. You get check ups on your HVAC, electrical, and plumbing systems.,You also have access to repair services, electricians, and plumbers at a discounted rate. Great overall plan to maintain your home or condo. Recently I had my annual Furnace/HVAC check up. The technician, Marquez, was professional, knowledgeable, and pleasant. Marquez really knew his stuff and explained to me how my furnace works and what the telltale signs are that I might need repairs. Fortunately I have not needed any repairs thanks to their great maintenance plan!

Very happy. Chris did great got my water back running fast thanks

Amazing staff! Simply put I would always a pen with Total Mechanical. They respected my home, my budget and my pet. Always a welcome provider in my home for repairs.

TMS, the only reason why Iâ m not giving zero star is because there is no option for it. This company shouldnâ t be doing business concerning heating systems, unless you want to be left in an icebox with no help. I met this company through Home Depot after purchasing a home for my family and needed a new system that works for both heat and cooling. The sales guy that came to our house was a okay at first but turned out to be a liar and a jerk. He proceeded to tell us that he has the system at his house and it worked great for him, also that he never needed a backup heat source. We had the old radiator/steam system for heat and I asked him if there would be a problem to remove them and convert to their split system because I have two young kids under 5 and the radiators have possibly of lead paint, also they get very hot. He told me itâ s fine I can remove them. We have a 2000+ square feet home and downstairs (kitchen, living, dining and office) he told us the 24 should work perfect for our heat, we agreed and they later called and told us the other customers have been complaining that the 24 is overheating so they will give us a 12 instead. I kept asking if this will be good for this area given the size and even the superior on the day of install told me Iâ m fine. Now that the old radiators are gone and we tried using this unit it doesnâ t work. Downstairs is an icebox. We reached out and they kept giving us the run around and then told us to reach out to Home Depot. After about a month of back and forth they told us that we can go back to the initial size 24 that we ordered but this would void our warranty. I even asked them if we couldnâ t get another 12 on the other side of the room to balance everything out and they kept telling us that they would have to remove the warranty. So they donâ t want to be responsible anymore for this unit if we go that route. How can you sell someone a product that suppose to work and after it doesnâ t you want to go back to our initial but have to remove the warranty. I seriously wonder if you guys have a family and if the shoes was on the other foot what you would do. Because of this company we canâ t move in the house and have to be waiting for warm weather because it is so cold. My youngest is 5 months and I explained all this but this company seem not to care about nothing other than profiting off hard working people trying to survive. I even went as far as to tell the guy to come and remove the stuff from our house and he told me â thatâ s not how it works, and that my wife didnâ t read the fine printâ . What kind of bs is that. I could go on and on about my experience. I wouldnâ t recommend my worse enemy to this company. No human should be treated like this and a lot of us wont understand until we have to go through it. Do better.

I want to express my sincere appreciation to TMS for the exceptional job they did in installing our HVAC system. From the initial consultation to the final installation, their team demonstrated professionalism, expertise, and a commitment to delivering top-notch service.

Polite, professional, and efficient. Showed up on time and completed the work on time.

Rob Annino the HVAC Technician did my annual inspection that Total Mechanical provided . Rob was Excellent. He was punctual, courteous, polite, and extremely knowledgeable. He did thorough inspections of my HVAC systems (gas furnace and out door AC unit/fan). He cleaned and made replacements where needed. In particular my Sauermann neutralizer cartridge needed cleaning. Rob answered all of my questions. Rob Annino is top notch as is Total Mechanical Systems. Their service plan is a great value. They also offer a great 24 hour emergency service.

Mike was great to work with. Would highly recommend.

Travis/Trevor my apologies not positive his name.. customer service gentleman was the greatest and Rob our service guy was excellentâ ¦ above and more Thank youâ ¦ I do think more communication is needed between the office and field just to make your business even better..

I highly recommend this company! Great customer service! Very professional and did a great job resolving problems in my indoor well water system. So appreciate all they did from start to finish!

The technician that worked on my system was friendly, knowledgeable, efficient and took the time to answer all of my questions.

We had a new Gas Furnace and Air Conditioning system installed by TMS and there were a few difficulties early on but since then they have provided us with a support team that has since supplied Excellent Service! The individuals that provided Excellent Service: Jose R.- Service Technician that set up AC system, knowledgeable and proficient. Brad M. - Service Technician that Serviced the Gas Furnace, knowledgeable and proficient. Maria F. - Provided special handling of a billing/credit issue for us. Amanda C. - Who thoroughly explained the value of the Service Plan and set it up. We purchased the service plan, and so far it has gone well! We have a 3 year warranty and are looking forward to/hoping to have a continued positive relationship with TMS. - Monica J

Great service

Chris arrived as scheduled and did the plumbing inspection. He explained and showed photos of problem areas and then prepared several quotes. We opted to do two jobs: replace downstairs bathroom faucet and fix outdated, leaky deck side outside faucet. Chris completed both jobs and they are working well. We were pleased with the service and knowledge of our technician. We are new to Total Mechanical Systems and are very plesed with their service.

Wish could rate zero. The sales guy did not know anything and kept apologizing every time after pointing out corrections, also was giving misinformation and false promises. My blunder, I still went ahead considering the other estimate was higher. The installation failed within 24 hrs and had to call in an emergency. The panel wiring was incorrect. Failed 2nd time with valves blowing off due to faulty sensor installation. Caused flooding basement and water sipping inside the boiler. Third failure in two days of the water heater. Faulty installation of the piping. Caused flooding. Lastly they could not find the thermostat they had offered and installed some equivalent that I did not like in first place. No cost adjustment. Since the boiler and the water heater is damaged due to leakage all within a week I asked for replacement. Planning to sue them. Lastly, staff never wore shoe covers causing mess in the house every visit. Arrogant staff. Perfect storm!

Both workers were wonderful, they wore masks, put booties on their shoes so they didn't bring in any snow or salt from the driveway and immediately started the cleaning and tune up giving me info on each step as it was done and informing me if there was a thing that needed my attention( there wasn't) they cleaned up after they were done and were very professional doing their jobs

Itâ s been challenging over the years to recommend good reliable companies that offer home repairs (regardless of type). Iâ m happy to report Total Mechanical doesnâ t fall into that category. Ashley was extremely polite & helpful from the moment she picked up the phone. Iâ m always impressed when people attempt to make you feel like you are the most important customer during that moment.. Eddie the technician displayed consistent patience (with all my questions) & diligently attempted to uncover the issue(s) with our furnace. Heâ s a bright, capable member of the Total Mechanical Team - who will continue to be an asset for your company for years to come. Keep up the great work - as customers appreciate you showing up during the times you specify, providing the prices up front before completing the repair & the honesty displayed through your service calls.

Excellent service timeliness and and professional team who went right to work and gave great advise

Total Mechanical Systems is an amazing company to work with! We had our heat pump stop working over the weekend and, after calling 3 other places, TMS was able to get a tech out to look at it the same day. They quickly diagnosed the problem and gave me the options on how to resolve it. They were able to get the part in and fix it within 2 days. I worked with Ashely over the phone and she was so helpful! She was able to answer all my questions and provide me with all the information I needed. She would promptly return my calls and kept me updated on the process. Stanley, the technician that came out, was very professional. He wore his mask and protective gear when coming through the house, and was able to get the job done in a timely manner, even working in this crazy heat. I will definitely be calling them for any future needs and recommend them to all my friends. Thank you again, TMS!!!!

They almost killed my whole family if I had not taken matters on my own. It took them three trips to try to finish the job. On the third trip, the Technician left the furnace pumping heat knowingly and ignored the problem. (*because I had told him there is a problem with the system). By the time I turned the furnace off, my house was at 100 degrees with windows open. THEY COULD HAVE SUFFOCATED my kids in the house. Making matters worse, the furnace is still not working properly, but they want to charge me to fix their failure. I need them to take it back and never want to deal with them again.

Polite and professional. I felt bad that the installer had to come out on this very cold day. They should have postponed the appointment to a warmer day as it wasnâ t any emergency call.

Awesome service!!!!!!

Ed the tech. Was friendly, answered all my tech. Questions, very neat, and did a great job.

Very thorough check up . good customer service!