The Roofing Store LLC

It was a very complicated project that took a while to complete with an awful run of bad weather. The roof looks great and we are happy with the outcome!

It went great! It was finished ahead of schedule. Workers were prompt and courteous. They called before arriving and worked very hard. They even worked on the weekend! The company owner started out with a great educational presentation, made sure we understood our options, scheduled us in right away, and came back to see us upon completion to make sure everything was done to our satisfaction. The crew did such a good job cleaning up that you wouldn’t even know they were there. I highly recommend this company! You can count on them! They deliver what they promise.

When we started with this project, we were happy and excited. We were looking for a metal roof for our mobile home. We contacted The Roofing Store, LLC as it is close by and seemed to have a good reputation. The salesman came to our home, showed and explained to us the two different types of metal roofing that they had. He also went over all of the work that would be done to our home. He then said he would be back with a quote. When he came back with the quote, he had a new type of metal roofing which is made by the Amish. We were very happy with that because the Amish are know for their quality of work. Choosing this material also allowed for our home to be done sooner. They did indeed show up sooner than we expected to work on our home. Again, we were happy. The first day of the job started making me uneasy. I should probably state here that we were told that the job should only take a day, a day and a half at most. A few hours into the work, I was asked where 2 of the vents on the roof went to. I told them the vents were in the bathrooms. As the work went on, I could hear comments about things not being done right and they were needing to fix them. These comments were making me uneasy about how well done this job was going to be. When the day was done, they did come to the door and tell me that they would be back to finish up tomorrow. Day 2. They did arrive on time and went to work. Not long into the day, one of them came to the door and asked if he could come in to see where the vent was in one of the bathrooms as they had accidentally covered it up. Not a warm and cozy feeling for me. I had to leave for awhile that day and they told me that they should be done by the end of the day. When I returned home, they were still working. Again, more comments were heard about having to "fix" things. The last comment I heard was that they needed more material to fix something and that they would do it tomorrow. They simply packed up and left without saying anything to me. Day 3. They did arrive in the morning. They worked about four hours and then told us that the job was done. We had been assured several times that a magnetic sweep would be done to be sure that we would not find metal in the yard. We went outside to admire our new roof. I saw right away that one of the panels did not look screwed down, it was up higher than the rest. Concern really started entering our minds. About an hour or so later, the foreman came to pick up some ladders that were left here (he was not here on the job) and Steve showed him the panel we were concerned about. He said that it definitely wasn't right. He had the guy that was with him get some tools and they both went up on the roof. I would say that they were up there close to an hour fixing things. When they were done on the roof they told us we were all set now. We felt better about our concerns but still uneasy. After they left, we started doing our yard work such as cutting the grass and so on. This work came to a screeching halt. We started finding Screws, staples and other little pieces of metal in the yard. Finding a few of these things would have been acceptable but we found so many that is appears that they never did do a metal sweep. I will be uploading a picture of all of the stuff we found. To give a little perspective, the metal pieces are on a standard size paper towel. The foreman came back a few days later with our paperwork and I showed him what we had found. He looked shocked and apologized profusely. Not good enough for us. Steve called the salesman and explained our displeasure. The salesman seemed to be truly concerned said that he was going to send someone back to double check the roof and send a small check to compensate us for our time and efforts in cleaning up the mess we should not have had to do. It has been a few weeks now and we have heard nothing. Steve has called him back and the salesman has not returned a call yet. It looks like we just got lip service. As a side note, Steve did get a staple in his foot just the other day after we thought it was all cleaned up. I would like to say that our roof looks very nice and we haven't found any leaks yet so we are hoping that over time, all will be well and it will stay that way. Seems like a good product but I would not recommend this company. Pam & Steve Rickell

Horrible. From the beginning I had a bad feeling. This project dates back about 2.5 years now. From the beginning there was no consistency and our project got bumped week after week after week. There always seemed to be an excuse. Obviously we understood the issue with weather conditions but this went well beyond this. The wrong metal sat on our side yard for well over a month, killing our grass. The initial crew had no concern for the siding on our home and haphazardly tossed pieces of siding on the lawn and into shrubs/bushes. They removed the shingles of roofing only to discover after the fact that the wrong metal was delivered to the house (which had been sitting in our yard for WEEKS). Our roof was tarped for weeks as we waited for the new metal to arrive. As a result, we had water damage in several rooms of our house. We called them each time we noticed water penetrating in the house and they would come out to evaluate the situation. Every time we thought the problem was resolved we would notice more water. They had to send a painter to our home 2 times to paint over the water stains and fix the damaged wood molding in our dining room. Our house was a mess for months. My husbands bike was stolen from our garage on their watch. The list goes on and on. When we called to complain we would request a call from the owner himself and it wasn't until we finally became irate over the phone that he called. We felt like we were not being listened to and blown off on more than one occasion. Months ago my husband put together a short list of things that needed to be addressed/completed including replacement of a long gutter that runs along the backside of the house that the crew broke. We were assured that if we did not like the patch job that they did, that they would replace the entire gutter. We requested for it to be replaced. In addition to the list, my husband asked that he be able to talk to the owner Mike to go over the list. The owner never took the time to call him. Instead, the day that they crew was supposed to come out to finish the tasks, they AGAIN were a no-show. Called to find out what happened and were told that the owner pulled them from the job as some of the items on the list were not covered by the contract. Again, if he had taken the time to call and go over the list, he would have known that anything not covered by the contract, we would have paid for. Called again to be placed back on the schedule the other day and a few hours after the fact we were sent an email essentially stating that they were no longer going to do any work and for all intents and purposes they were cutting themselves off from us. We were told by the owner himself that the house "would be left the way it was found." Now all of a sudden they were no longer going to make good on the damage THEY caused. Spoke with the answering service the same day we got the email and requested a call back from Mike the next day. Waited for his call and did not get one so we decided to call. Called from my husbands cell phone 3 times in a row and no one bothered to answer. Called from my cell (which they do not have on file) and they miraculously picked right up. It was very clear they were avoiding my husbands phone call. Requested to speak with Mike and put directly on hold. Mike picks up, we tell him we are upset and frustrated after receiving the email from the previous day indicating that they were no longer going to do any work on our home. He claims he had no knowledge of this. As we update him with who we are/what the project was he suddenly becomes extremely defensive, talking over us, and would not give us the courtesy of simply listening to us. He kept saying how his crew came out on several occasions "free of charge" and each time they came out they claimed the water leak/damage that we had into our home was not their fault. To which we replied, "we called you because each time there was a legitimate issue - water in our house that was damaging our ceilings and walls." He continued to claim this was not a result of them. We replied we had no water issues before they started the project. My husband also saw them patch a section that THEY had installed and this area was one of the spots where water was getting in. He refused to listen to us and to come to some sort of civil agreement. Rather, he was rude, unprofessional and completely unreasonable. We did not appreciate being yelled at, especially considering the time, money and stress that we went through over the past 2 years. So even after all this time, they have still not made good on fixing what they damaged. After doing some research, seems like other customers had very similar experiences. Also noted that some of their "5 star reviews" come from their own employees. HIGHLY DO NOT RECOMMEND!

The roof looks great! Very happy I chose steel over asphalt. The company did an excellent job writing out exactly what they were going to do, and did everything they promised. Two minor complaints, however. The job dragged on for three weeks which was much too long, and the day to day clean up was not done well. Three weeks was a long time to have scrap pieces of metal and other waste materials all over the lawn and driveway. The final cleanup was thorough, and satisfactory. The workers worked hard, were professional, and pleasant to have around. All and all, as construction jobs go, this project must be rated as a job well done. I will certainly recommend The Roofing Company to all that are looking for a new roof.

Overall, I would say it went very well. The crew was extremely diligent, working long hours to complete the job. They cleaned up well. Sometimes the communication between the office and Mike, the owner wasn't as good as it could've been. Didn't seem like he got our messages at times. I'm somewhat disappointed at the appearance of the front of the house. The crew installed long, seamless strips of siding on the east side of the house, but not on the front. There are many places where seams are visible and there is one spot under the kitchen window that is crooked. Summing up, my wife and I were very impressed with everyone's politeness and respectful nature in relating to us.

In my earlier review I reported that I was very pleased with the work done by The Roofing Store to replace our full roof. However, 4 months later we had our first snowfall. As it snowed, water began running freely through multiple areas in our ceiling! I called The Roofing Store and told Zach (the manager) of the problem, took pictures of the damage, and asked them to look at it asap. They came right over, saw the leaking in progress, took pictures and said they would get back to me. When they got back me I was told that it was "not unusual" to have leaks like this! (With a completely new roof???) I told them that I wanted this problem remedied and I wanted to be compensated for the damage to the ceiling and walls caused by the leaking. I did not hear from them again. A month later I called back and asked them what their plan was. They sent the same inspector, Ben, out again. By now the snow was gone. He climbed up on the roof, looked in the attic, took more pictures of the damage, and said that the owner, Mike, would get back to me. He never did. Several weeks passed and I contacted Zach again. I was informed that Ben had told them "we were all set"! I informed him that we certainly were NOT all set and I was waiting to hear from the owner about the damage and repairs as promised. They never called back. This matter is unresolved - but at this point I am VERY disappointed with the way The Roofing Store has handled this matter - after we paid $12,000 for a completely new roof that leaked during the first snow storm. I have not heard back from them since April.

Great experience! Not only did they remove a difficult metal roof, but they put up a really nice new one and added some extra repairs for free! I would definitely recommend The Roofing Store! All personnel were great from start to finish.

The roof took 2 full days to complete with up to 8 men working at once. At the end of each day they did a thorough clean up of the yard and area. The men worked hard and fast and were very professional. I pointed out a couple spots to be adjusted or cleaned and they quickly took care of my concerns. They replaced sheets of damaged plywood where needed and worked around four skylight windows. One of the workers noticed a defect in the vinyl siding (which I was already aware of). He then offered to fix it and quickly repaired the damaged sheet. I was VERY impressed. Our finished roof is beautiful and very well constructed. I am very pleased with the work and would certainly refer The Roofing Store to anyone!

Was referred to them from ServPro out of Norwich. During a fire at our home, the firefighters had cut a window-sized hole in the roof and broke 5 windows fighting the fire. I called The Roofing Store and they sent someone out to look at the house and give me an estimate. Zach called back that afternoon and said the cost would be about $500 to make the roof watertight and board up the windows. I was all set to go with that but then he called back after speaking with his boss and he told me his number was wrong. I was looking at LEAST $3500-$5500 for said services. Obviously more if I wanted them to board and padlock the doors and everything. I told him that was out of our league for putting a piece of plywood on the roof and putting plywood on 5 windows. He chuckled and then said his boss said he'd give me $10000 cash for the house if I wanted to sell it. That's when I knew I was being scammed. We had already just experienced a horrible event in a devastating fire that leveled two houses and damaged ours that was caused by someone playing with fireworks behind a vacant house, leaving my family members homeless. Here was a guy being opportunistic trying to get a dirt cheap deal on my family's home that's been in our family for 3 generations rather than helping me. Not professional AT ALL. I expected more from someone in town.

They were very prompt. They worked from 8:00 am until after 7:30 pm. They were very neat in their work habits. The workers were pleasant and respectful. We dealt with the owner and office staff to contract the work to be done. Within less than a week of signing the contract the work was completed.

My realtor had contacted the Roofing store on my behalf because he had worked with them in the past with previous clients. He highly recommended them to me. We where having issues getting fair quotes from previous contractors who where clearly trying to rip me off, so a sales guy by the name Jason Deuschene came out to the property, we are purchasing, and took measurements and pictures and had all of the details of what needed to be done. He said he would go back to the office and give his boss Mike, all of the details and he would be calling me over the weekend so we could discuss the specifics and find ways to save money since we had "tight budget".A $50,000 budget is by no means chump change. So I called Jason Saturday, left a couple of messages and talked to him late Saturday afternoon, briefly. He rused me off the phone and I didn't talk to him again until Sunday. He calls me, I talk to him for about five minutes and he rushes me off the phone saying his boss Mike is calling him and he wants to discuss my project with him. I said ok sounds good. He said he would call me back later that day. He never did. That was the last time I had talked to him. Now in the meantime during all of this, they where told that we needed a quote in very quickly because we are under a very tight timeline. We told them they had 5 days to turn it in. They said no problem. They assured me, my realtor, my loan officer and even my realtors boss and even the listing agent they would get the quote in on time so we could keep moving forward. Well, they blew past the 5 days, and on the sixth day, everybody was calling them. All they kept saying is we are working on it. This went on for two weeks straight and all they kept saying is we are working on it. They stopped taking my calls, then my loan officers calls, and even my realtors calls. They finally responded today and said they where not taking on the project and gave no explanation as to why. Talk about highly unprofessional!!!!!!!!!!!!! They wasted my time, my realtors time, my loan officers time, and the listing agents time and never had any intention of taking on the project. Do yourself a favor any stay clear of these people as they have no follow through and will blow smoke just to keep you at bay.

From our first meeting with Mike (the owner), we felt very comfortable that we were dealing with a professional and a very honest businessman. We have not been disappointed... From the beginning, the entire process has been great. Mike's crew was so very nice and helpful - they even washed the outside of my windows where the storms were going! Our house is over 250 years old and quite out of level. Installing was not an easy task, but these guys did a beautiful job. They left the job sight better than they found it. I would most highly recommend Mike and his crew to anyone that needs home renovations that The Roofing Store covers. It has been a pleasure working with them.

Job went well. Everyone showed up on time every day until job was completed. Crew worked very diligently. Always polite and courteous we are happy with the job.

We had a very bad roof leak in the kitchen. We hired The Roofing Store to redo the roof. They were prompt and worked very hard to get it all done in one day. There was a miscommunication on one issue. The bathroom fan vent was not installed properly, but once the owner Mike found out it was completely redone correctly the very next day! We would recommend The Roofing Store! We did have some additional quality issues when the job was done but The Roofing Store returned and immediately addressed every problem that was found at no additional cost. Thank you Mike for bringing a crew in right away. Things are looking great and I am pleased!!!

After seeing my review Mike called me to try to remedy the situation. He did tell me that the people who I dealt with last year (Tom and Steve) have since been let go. Mike came over to take a look at my existing leak to try to establish if it was from the work that they did. He didn't have a ladder with him to get onto the roof, but said he would be back in an hour to take a look. He didn't return that night and didn't call. At that point I was completely ready to be done with them and not deal with them anymore. Twenty-four hours later, George showed up to look at the problem. I let him take a look and he established that the current leak is from another problem not related to the work that The Roofing Store did. He took pictures, showed them to me and explained the problem to me. He also offered to do the repair. I declined. Overall, they did do their best to remedy the situation, which I appreciated, and they seem to try to be fixing the problems that the former employees left behind. I was not impressed with the fact that Mike did not call when he failed to come back when he said he would, that is a major pet peeve of mine and was my main issue with the company in the first place. But everyone makes mistakes and I do believe that they are trying to do a better job. My experience with George was a vast improvement over my previous experience with the former employees. Second Update - today I had a reputable handyman come out to take a look at the work done. After going into the roof and into the attic crawl space she told me that most of the work that was supposed to have been done want done and most of what was done was done improperly. We will be requesting our money back and consulting a lawyer. Do not use this company. Final Update - after having an argument with the owner, our money has been refunded and they did the repairs the correct way. Much appreciated but a little late in the game and after threats of a lawyer. I am completely done working with this company and I hope they get better.

It was an A+ job. They were on time, clean and did what they said they would do. They also did it in a timely fashion.

The results were great. Gave the house an immediate face-lift in addition to no more concerns about drainage and water pushing the wall out. It was well crafted and a great job, which you might not expect from a contractor for roofs. I took a chance with them and am happy I did.

These guys are the "Tiffany" of contractors. Professional, efficient, responsive, courteous and the best of all, when they are done, you would never know that a contractor was in your home. Orderly, clean and respectful of your home. This is our third job with this company, and they just get better every time. Steve and Tom are the "icing on the cake"!

There was a misunderstanding between us and the salesman regarding what was included in the contract, but it was cleared up, effectively by the company owner to our satisfaction.

Another great experience with The Roofing Store. After the seamless installation of our new roof, we hired them to replace our windows. Again, highly professional, reliable and great value. Tom and his competent crew are top notch.

Excellent! From the first phone call through the final inspection. Seamless! Professional. Reliable. Responsive. Tom and Steve were great, and the guys handling the work were efficient, courteous and left the jobsite clean. Accolades to them all!

They were punctual and very efficient. The yard was cleaned of any debris and they finished the job in one day. We are very satisfied with the standard of work and the end result.

I asked for a proposal for a roof on my house and barn. The salesperson was professional and knowledgeable, however, while the proposal was timely and comprehensive, the quote was for 3-tab shingles which are no longer the standard and every other item was al acarte. .

The estimator and job manager showed up on time for their visits. The actual workers were later than I expected the first day. Unfortunately it started to rain before the first shed could be completed. The roof was sealed with Diamond Deck (an improved tarpaper) and did not leak. It's worth noting that if this was a house they probably would not have started given the weather forecast. The shed has nothing in it that would be damaged by a small leak so we decided to try to beat the rain. Both sheds were completed the following day. A small section of drip edge was cut wrong. This was corrected promptly the following day and the grounds were swept again with a magnet to pickup stray nails. One of the sheds is near a horse pasture so nails were major issue. I did not comment of the price because I did not get additional bids. The job is done am I'm happy.