South Shore Heating & Cooling Inc

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Technician was prompt, courteous, well informed and provided a detailed account of his findings. Due to the homeowners prior troubleshooting and easy access to the system, the entire service call and statement writeup only took approximately 30 min. The cost included a $10 fuel charge despite being a local customer. The replacement part is approximated to be $75-90 and was charged $115 with service mark-up. Overall service call fee was $125. In the future I plan on performing simple maintenance myself since the service fees were so high for the level of maintenance provided. I would not use this provider again unless an estimate was competitive with other companies.

When the company owner (Doug Nadeau) was leaving after completing the job, I asked him for any paperwork relating to the 10-year manufacturer's warranty that would cover my heat pump. He told me that the warranty documents were at his office (in his home in Pawcatuck), and he said that his wife would be completing the warranty registration process promptly. In January of 2014, I discovered that the heat pump wasn't working. The "auxiliary heat" indicator on my thermostat was constantly showing, so I checked the outdoor heat pump, and found that it wasn't turning on at all. I phoned South Shore and explained my situation to Doug Nadeau. He told me that he "no longer works on heat pumps." I then phoned another local HVAC contractor and scheduled an appointment to diagnose my heat pump's problem. Before the appointment, I checked with the manufacturer of my heat pump (Frigidaire/Nordyne) and I learned that its warranty had never been registered. Then I learned that the warranty registration must be completed within 60 days of a product's installation, and that failing to do so would decrease the warranty period from 10 years to 5 years. I got my current problem with the heat pump resolved, but South Shore Heating & Cooling's failure to register the warranty on my heat pump back in 2010 means that my unit will only be covered under warranty until July 2015 -- instead of July 2020. The 10-year warranty on my heat pump was one of the deciding factors in my purchase of this particular make and model.

Great - arrived on time, finished in 2 hours and left the work area spotless! Can't ask for any better.

Excellent! The price was below all other bids, the work was done on schedule, no surprises and no extra costs. Workers were polite, answered all our questions, arrived on time and were finished in three hours. Will definitely recommend to others.

I had en emergency with my furnace. They were at my house within fifteen minutes when I called. They looked over my furnace and could repair it but I wanted it replaced. He replaced it for me the next day. They are honest and compassionate. He was very professional and caring.