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3.02 Reviews
Showing 1-2 of 2 reviews
DAVID A.
03/2013
plumbing
+ -1 moreSee above.
Description of Work: Have used STS for several visits for our propane fueled forced air heating system: performed yearly maintenance, replaced faulty electrical device, extended air duct system to back rooms. They were prompt, informative, courteous, thorough and results were good. Will use them again.
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Yes, I recommend this pro
Mary V.
09/2012
plumbing
+ -1 moreat my sisters house this plumber was called to fix a pump for the well because the pump was continually running and starting to burn out. we had to turn off the pump so as not to start a fire. my sister lives around the corner from me. upon arriving the plumber took 2 hours to assess the situation. said that we needed a new pump and it would cost $600.00. my sister said ok because she had no water and believed that a new pump would solve the problem. the plumber was there for 6 hours . charged my sister $1000.00 and still had no water when the plumber left, saying he did not know how to fix the problem. after the plumber left my sister called several plumbing companies to assess the situation again. decided on Grecco and Haines, they told my sister to call smart thermal solutions back and have them take out the new pump and reinstall the old pump and ask for our money back as our problem had not been solved. so my sister called smart thermal solutions back, asked for the old pump to be reinstalled and they keep the new pump(new pump and parts were $700.00) and that she would pay them for their labor($300.00). Jadrien (owner / operator) came back from smart thermal solutions and took out the old pump complaining the whole time on how much money he was losing. having to endure his behavior, his lack of professionalism, was disturbing. jadrien argued over the course of the day (6 hours) on the amount of money that he felt we should be getting back from his company. he disagreed that we should get back the full $700. he issued a check to us for $584 and then he we found that he put a stop- payment on that check. We had issued (at the same time) a check to him for $1,000. When we found that he put a stop payment on his check, we paid the bank to put a stop-payment on our check. So the result was that no one got any money. as is stands now: he is charging us $418 for labor. we hired Grecco and Haines who came out to our house and fixed the problem in 2.5 HOURS. all said and done, we would like to forewarn other people: BEWARE of SMART THERMAL SOLUTIONS. we will be entering praises into AngiesList for grecco and haines.
Description of Work: at my sisters house this plumber was called to fix a pump for the well because the pump was continually running and starting to burn out. we had to turn off the pump so as not to start a fire. my sister lives around the corner from me. upon arriving the plumber took 2 hours to assess the situation. said that we needed a new pump and it would cost $600.00. my sister said ok because she had no water and believed that a new pump would solve the problem. the plumber was there for 6 hours . charged my sister $1000.00 and still had no water when the plumber left, saying he did not know how to fix the problem. a bad experience ensued; read on....
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$1,000
Contact information
437 pequot trail, Pawcatuck, CT 06379
stherms.comLicensing
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Service Categories
Plumbing
FAQ
Smart Thermal Solutions is currently rated 3 overall out of 5.
No, Smart Thermal Solutions does not offer free project estimates.
No, Smart Thermal Solutions does not offer eco-friendly accreditations.
No, Smart Thermal Solutions does not offer a senior discount.
Yes, Smart Thermal Solutions offers emergency services.
No, Smart Thermal Solutions does not offer warranties.
Smart Thermal Solutions offers the following services: Heating Ventilating Air Conditioning Refrigeration
Contact information
437 pequot trail, Pawcatuck, CT 06379
stherms.com