Team Chase Generators

Not well. OK on service but when you REALLY need them, they crap out.

unknown

unknown

Never heard back from them

Extremely helpful and took his time with us. He seemed very knowledgable. He was a good advisor.

The estimate was thorough, prompt, and within range. I decided to use another company.

James checked out our need and discussed several options with us. He gave us a quote and upon acceptance obtained all the permits and trouble shot some local issues with the permit process, keeping everyone happy. His electrical and plumbing subcontractors were excellent and very careful to clean up after themselves. When it came time to start up the generator James made sure we knew how it operated and what to do if we had any issues. Throughout the process he was very interested we got what we wanted and were pleased with the work being done. It was a good experience marked by honesty, integrity and follow through.

Some places you call have an attitude when you didn't buy the generator from them. We bought ours at home depot- mostly out of necessity- they were the only ones who had them. In any even, Jay was completely professional, and NICE. He showed up when he said he would, and answered my many questions. I have my elderly mom living with us, so loosing heat would be bad, but she's now on oxygen so loosing power is a serious prospect. He's the type of guy you're glad to give your business to. THANKS JAY for saving the day in Wilton, CT.

After the Halloween storm of 2011, we knew we had to deal with this. We work from home and no power can mean no income. I did a lot of research and got other estimates but Team Chase was by far the superior company. James (called Jay) was very professional and one of the nicest people you'd want to meet. Once the generator was delivered and the process started he and his team worked steadily until completed. We only waited a few days for our city inspector. The area was then cleaned up and left in pristine condition. They had to remove a few of our Hostas to gain access but then carefully replanted them. Jay's electrician was so good we've had him do other work for us. It's been almost 5 months since completion and we've had two power outages. I have called and Emailed Jay with questions and he has always gotten back to me quickly. Jay was very careful to explain the process of regular maintenance that we can do, but just before Hurricane Sandy hit, I was concerned about the possibility of going over the 100 hour run time when the generator would need to be serviced, and as busy as Jay must have been during that time, he got back to me before the storm and I was assured that they have 24 hour emergency service and I just needed to call. With the forecast of more major storms in our future the choice is easy, you can cope or you can adapt. If you choose to adapt, give Team Chase a call.

Great, very personable and responsive.

I was very impressed with the level of service. They are working up an estimate for a new line and more powerful generator. (He explained exactly what the generator was capable of powering and showed me how it was connected.) The price was excellent and the service was top notch. I'd recommend this company and Jay in particular--he was great.

They did not answer their phone. They did not call back (one exception). If you cannot reach them to make a sale can you imagine trying to reach them if you have a problem? The one time Jay called back I thought he was the best electrician and generator sales person I had talked to. He gave me some great information and we made a Saturday appointment. I sat around and he never showed up. I called both numbers, voice mail, no call back. I thought they would call on Monday. By noon Monday, I gave up and called. Jay's wife did not have any credible reason for their failure to show up but we agreed that Jay would come the following Saturday at 10:00. My wife saw their van leaving around 9:30 (not the agreed time). Right away I called both numbers provided on Angie's, trying to catch him while he was still close. Voice mail. No return call. He did not ring the door bell. He did not come to the front door. There were 4 cars in the driveway so he must have known someone was home. After that I placed several more calls to their voice mail. No return call. If you want to use them, good lu

Extremely professional, arrived on time and did the job as he said he would. Continues to do the 6 month services and called us after a hurricane caused us to use the generator for five straight days to do maintenance after such heavy consistent service.

Very agreeable people to deal with. A satisfactory experience.

They proposed and we agreed on the highest quality equipment, and they scheduled and installed it very well.

they were great!

unknown

I used Angie's list to install a generator. They were on there, installed it, and did a great job. They were prompt, gave me an estimated schedule, and came on time.

.I got a good deal on a generator so a bought it but I needed to get it installed. I noticed a Big Deal on Angie's List that said they would install generators even if you didn't buy it from them. I called and left a message and recieved an e-mail back saying they only installed generators that you bought from them. I guess it's not as much of a Big Deal as I thought.

They have not done the work yet so I can't comment. However, their contact, follow-up, professionalism, etc have been first rate thus far. They were flexible with scheduling, showed up on time, provided a prompt written estimate and detailed written follow-up to my questions. They will be doing the install in the spring, so I can comment on that at a later date.Provided

Jay of team chase has been servicing my generator for several years and has been superb. No better service. Based on his recommendation we upgraded generator to a whole house and he supervised/coordinated eel and plumber.

Jay was simply fantastic from start to finish!

Exceptionally well. Good work, well done at a fair price.

James (called "J") led my installation of a top quality Kohler Generator. By purchasing the Generator online and having him install it, he saved me a ton of money, and did a fantastic, professional job. He is a really nice guy too. J will handle the servicing and I'm sure he will do an excellent job as he is passionate about his work.