Joyce Van Lines Inc

As I’m unpacking things are missing, lots of things!

In preparing to put our home on the market and move from CT to San Diego, CA, we hired Joyce Van Lines, Inc. Bill gave us simple directions for organizing what items we wanted stored before we put our house up for sale and what items we want added the day we move out. What an amazing job the team did inventorying all our boxes and packing some of our furniture pieces. It looked like artwork the way they wrapped our pieces securing every corner! Before they even started, the team covered the side of the door, stairs, and hallways. They left our house spotless! No remnants of tape, packing material or cardboard pieces were left behind. With the amount of competition there is out there, I highly recommend Joyce Van Lines Inc. The process of packing up and moving is very stressful! Bill, Kathy (who answered many of our questions) and the moving team, headed by Marcello, made the procedure effortless and neutralized our anxiety. - R & R Bouchard

They were very prompt, on time. They sent a crew of four and they moved us out and into our house in 4 hours of time. There were no issues not scratches and no dings. They were on time. I would use them again.

Tonya who scheduled everything was responsive and very competent and a pleasure to work with. However, communication with the main office was not as smooth, and communication did not take place with the driver as we were told it would. We were told he would call the day before to say when he would be arriving for pickup and delivery, but this happened neither time. He only called when he was right out front. He was unaware he was supposed to call beforehand. Driver and crew were capable and very nice. The motorized bed platform was broken, but we were able to repair it. Final price was close to estimate.

It was okay. It was a little bit rough along the edges. We did receive some goods that were damaged not significantly but somewhat. The bid we received was substantially higher than the quote that was given to us when the owner first came out so that was a shock to us. The fact that the quote was so far off of what the actual final cost was shocking to us. We did wind up getting a credit at the end. It was kind of all over the board. I would have preferred a more accurate estimate in the first place. Had we got a more accurate quote we probably would have got another bidder. Because they came in with such a good estimate, we went forward with them. The day of the moving was when they weighed everything up. That's when they said that it's not going to be $5000 but $7500. That's 50% increase over the quote he gave us. We were in the situation where we had no choice. They did respond when we complained.

Things that I VERY carefully packed in boxes were fine. Anything not in a box (such as a standing lamp) was battered. Anything not packed in LOTS of cushioning was broken. Their claims department was ridiculously slow in processing my claim for a sofa bed that was smeared in hinge grease at a doorway.

The move went great. I would highly recommend them. They had alot of boxes and furniture to move and they some how managed to get it all in the 2 trucks quoted for the job. Only 1 item was broken which was a miracle because we did all the packing. They will take care of the broken item. I had gotten 2 other quotes and this company was almost $900 cheaper. The only reason it cost more than the quote is because it took longer to get everything loaded and unloaded since I kept adding more items.

It went great! They broke a couple of my items. Regardless I recommend the company for their professionalism. I would use them again.

John Adams of Joyce Van Lines was both totally professional in his estimate evaluation and appropriately inquisitive about our move specifics. John quickly made me feel very comfortable that a safe and successful move was his primary focus. We chose to use another van line (Nationwide) because the Joyce pricing was 10% higher, using a per pound measure. Additionally, Joyce is a major regional carrier who uses contract drivers. He assured me that Joyce was vigilant about local loading/unloading labor being of the quality that Joyce expects. John Adams and Joyce should be included in any multi-state move consideration.

It was a pain in the butt move; they had to break down beds, reassemble them, load and unload sofas, desks, mattresses, boxes and everything. They were outstanding. It was the first time I've used a moving company and I couldn't have been happier. I thought the price was very fair considering the complications and they were very flexible as we moved one of the dates a week out. The movers were professional and a good humored group which made a stressful move easier to take. I would absolutely use Joyce again.

Within a day or two, Joyce had found another mover who could complete the job - and we are very impressed with the arrangements with the new company so far.

They arrived earlier than expected and continued at a quick pace until they finished. No excessive breaks, although I offered to them an opportunity to sit down and take a breath. They were extremely professional, respectful and more than willing to go the extra mile. I highly recommend this company to anyone considering their services. Performed as quoted and worth every penny.

Joyce Van Lines is a complete rip-off. They quoted $11,700 and ended up billing about $17,000. After splitting the load because they were over weight, got a lot of things wet, and lost some of our things, the second truck arrived two weeks later because they did not have another load headed our way. Their packing consisted of about a half dozen people throwing things in boxes without labeling or describing content and making the check-off list after everything was sealed. Then when they arrived at our new location, they kept the check list hidden until everything was in and many of the inventory labels were gone. At 11:30 PM the beligerant driver insisted that I had to sign the check sheets because he was not coming back. They are thugs! BEWARE. We had to pay the 40% increase from the estimate because they threatened to sue us and would not process the insurance claim for all the damaged and lost items without payment.

We had an excellent experience using Joyce Van Lines for our recent move from CT to Long Island. Mr Adams in sales gave an accurate and fair estimate of the cost and there were no surprises. Joyce's quote was less than the other three quotes we obtained. Due to the hurricane that hit the area our move was postponed by a month, and Joyce worked with us to reschedule the date. Our three movers were Jeff, Lorne, and Michael. They were punctual, professional, and courteous. They treated all our belongings with extra care. Joyce made the entire relocation process a stress-free experience.

Very stressful. I would never use them again.

Everything was fine. They were professional, friendly, and they came in under budget; my card was credited immediately.

We used Joyce Van Lines to move two rooms of furniture from a home in Hartford CT to Stamford CT. This was a same-day move, no storage. The three movers were punctual, very professional and easy to work with. They finished an hour earlier than planned and cleaned up everything at the source and destination locations. It was a very smooth move, no surprises, nothing broken, very well done! I would definitely recommend them to anyone.

See above -- I did not use Joyce.

When the shipment arrived in Florida they transferred the furniture back to a smaller truck for the local delivery. The paintings, glass table tops, and the all important dining room table top made it without problem. Unfortunately, the hand carved dining room table top base was cracked in half. Apparently they tried to put something heavy on top of it. Additionally, they lost the rear wheel to the bicycle; they also lost the table base to the glass coffee table; they disassembled the entire patio set, table and chairs and wrapped them rather neatly with a bag of 50 screws and left me to reassemble as the company driver said he was not responsible for assembling items .Also, two sides for one of the chairs were delivered a couple of weeks later with no covering letter. Two of the side that were delivered originally were cracked during their dis-assembly. The bedroom dresser did not fair well. The bottom of the dresser was .cracked like it had been dropped on two legs There were at least two items that did not belong to me that they delivered but were found in enough time to be put back on the delivery truck to be shipped back to their rightful owners. This is indicative of the fact that the multiple loads were not seggregated properly on the truck when they were loaded. The company offered me 60 cents per pound for everything. They would not repair, replace, or re-assemble anything, but rather pay the total sum of $217.12. I could not accept their offer as it would appear to me that I was absolving them of what I consider gross negligence. While not all the people in this company are bad and deserve the negative rating, potential customers should consider doing business with another company that at least stands behind their work.

Using angieslist, we contacted three top rated vendors each of whom came to our house to provide an estimate. Joyce's estimate was initially considerably lower than the others, partly because of their weight estimate. Two of the vendors ended up being very close once we reviewed the list of items being sent. On the basis of John Adams' follow-up to telephone calls and concerns about the weight, we finally went with Joyce. The company provides free recycled boxes that you can pick up at their Waterbury facility, a real help. We used this even though we were carrying all of our boxes ourselves. Lucas and his crew arrived on time on the moving day, packed the furniture and were out of the house within four hours. The men knew exactly what they were doing and did it quickly and thoroughly. All furniture was appropriately wrapped, some in plastic as well as with padding. They were very responsive to our concerns. When they left, Lucas indicated that he thought we were at a certain weight (which is how an interstate move is quoted) and it was considerably higher than I had been told in the estimate. I went with them to have the truck weighed and we ended up being only 5% overweight, well within a reasonable margin of error. The 105% credit card hold took care of all but $10 so we were not terribly concerned. During the pickup, I received a call from the sales manager, John Adams and I appreciated that. The movers indicated they would arrive at our new home at 8 AM the next day and they were there on time. The new furniture was installed in our home within three hours. As with the pickup, they covered everything to be sure that nothing got scratched including the floors. They even measured furniture to be sure it was properly centered in rooms. When we had concerns about room layouts, they were willing to move furniture to different locations until we were satisfied. During the delivery, I received another call from John Adams to be sure we were satisfied. Although there was a bit of a language barrier with two of the moving men as I do not speak Brazilian Portuguese, the lead man, Lucas took care of any questions. The men were polite and concerned for our needs at all times.

This company has good prices and great service. The employees were very friendly and got everything done under quote.

We've moved 3 times in the last 7 years so we're pretty experienced at dealing with movers. This was by far the best move we've ever done. Since this was an in - state move the rules are different than for an interstate move where the US DOT regulations are in control. On an interstate move you can get a guaranteed not - to - exceed price contract. On an instate move in Connecticut you pay by the hour for the crew and truck. That makes the estimator's skill critical. Joyce's John Adams did the estimate and he was dead - on; the actual labor time for loading and unloading was only 3/4 of an hour above John's estimate. The house we bought has a steep uphill driveway. John took the time to drive over and look at the driveway, and he advised us that a semi and trailer wouldn't work, so he quoted on using two straight trucks. Joyce's hourly rate was lower than another company that quoted on the job. Because of some issues with the buyer of our house we had to change the unload date twice. Joyce's scheduler was able to accommodate the changes, and they didn't charge anything extra for a Saturday delivery. The seller of the new house had originally said we could have access before the closing so we had planned to move some stuff ourselves. When the seller changed their mind, it meant that Joyce would have to move an additional 50 boxes. Again, this change wasn't a problem. John revised the estimate to cover the additional work. Joyce sent two trucks and a crew of 5 led by Lucas. Lucas explained that he and his crew are personally responsible for the first $1000 of any damage they do. They put down runners to protect the floors and carpets, and carefully wrapped all of furniture with moving blankets and tape. I've never seen a moving crew work as fast and efficiently as they did. The first truck was largely filled within 3 hours, and all 12 1/2 tons was loaded in 8 hours. They took only a few breaks and were exceptionally polite. I looked around after they left and found absolutely no damage to walls or anywhere else. That had never happened before with any of our moves. On Saturday morning the Joyce trucks and crew actually arrived a little early. Lucas asked if he could park one side of one truck on the lawn so they could unload across a ramp onto our porch and save having to go up 4 or 5 steps. I agreed, and was surprised when Lucas put multiple layers of flat boxes down on the lawn before putting the truck on it. That care meant that our lawn was not damaged at all. The crew got everything unloaded in about 7 hours. Again, there was zero damage to the house even though some large heavy pieces that had to go up a narrow staircase. To sum up, I couldn't be happier with the service we got from Callahan Brothers / Joyce Van Lines and recommend them without reservation.

They were very good, especially Steve. The overall experience was excellent. The price and quality were excellent. They were punctual, responsive, and professional. I would use this provider again.

After hearing about the many horrible experiences others had with movers, we felt fortunate that the team from Joyce was so nice to work with. They were efficient and courteous, punctual and diligent. The driver even mailed back one box that was left in the trailer, before I had time to open all the boxes and discovered the loss. It was unfortunate that two ornaments (statues) were broken during transit (2 out of over 300). Since our home policy covered such damages, we filed a claim with our home insurance company. The team came one day early to do the packing. They brought drop-cloths and prepared the site, even the carpeted stairway. They systematically worked from room to room and kept up a good, co-operative attitude. On moving day, they carefully wrapped the furniture with pads before loading. The driver cataloged the items. Each day, the team arrived and started working exactly as they said they would and completed the day's work as they said they would. The shipment also arrived and was unloaded punctually. The driver, Perry was invaluable as a good leader and worker but also impressed us with his driving skills. He had to negotiate his gigantic vehicle into our gated community and then back out again to the main road. I was literally holding my breath. It was an incredibly stressful experience but I must say Joyce and the moving team lightened our burden. We would recommended them to anyone planning to make a move, especially an interstate one.

I wouldn't recommend them. They are a Connecticut company and they had the ability to service just about different states. They represented to be a high-end mover that gives you better service than the big companies. I don't think that they are better than any of the others that I have used in the past. The packing was not great. I have done 10 moves over 20 years. Out of those 10 moves, this would be the third or fourth from the worst. In considering that you are paying a premium for something better than that, I don't think it is definitely not worth the premium.