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R J VEITCH APPLIANCE REPAIR

Appliance Repair

About us

4 full time service techs

Business highlights

50 years of trusted experience

Services we offer

We service most makes of major appliances. We service Sub Zero/Wolf in warranty. we service Bosch in warranty. We service Dacor and Uline in warranty. All other brands we service out of warranty


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.48 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
13%
2
13%
1
0%


Rating CategoryRating out of 5
quality
4.4
value
4.1
professionalism
4.5
responsiveness
4.8
punctuality
4.9
Showing 1-8 of 8 reviews

Lori M.
10/2014
3.0
appliance repair
  + -1 more
repair service was performed but there was a delay with the part and the service did not contact me I had to contact them to find out about the delay. The cost for repair was more than I would have paid if I had used Sears appliance repair service as the dryer was a Kenmore/Sears brand.
Description of Work: Fixed Dryer - heating element

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$450

Response from R J VEITCH APPLIANCE REPAIR
I looked up the receipt on when we were there last year! The initial service call was on )9/12/13. We called customer with price of parts that were needed for her dryer which were a control board and thermo fuse. We waited for customer to decide if she wanted to spend the money on the dryer. When she gave us the go ahead we ordered the parts and the machine was repaired on 09/20/13.This was 8 days from start to finish and there was a weekend in between! I don't believe it was untimely!

Patricia K.
10/2014
2.0
appliance repair
  + -1 more
unknown
Description of Work: At the first service call, they said my dishwasher needed a drain pump. A week later, they came back, put in the pump and left. I immediately had trouble with the controls on the dishwasher and water was still not flowing reliably through the machine. A week later they came back. Now I needed to replace the other pump and possibly the control panel. At this time they told me that this is a common problem. Had I been told this at the beginning I would have checked prices and bought a new dishwasher for around $400. The technician said I should call Bosch and see if they will supply the parts, then all I have to pay is for their labor. Really? I have to call and give someone else grief and waste another day waiting for yet another service call. No. This machine is going to the dump. This nondisclosure at the beginning of our association is what is troubling me. Had I been told that the two pumps often fail at the same time and take out the control panel with them, I would have paid for their first call and gotten a new dishwasher at that time. To add to my displeasure, their way of scheduling appointments is poor. They call the day they are coming to tell you when to expect them. This means their customers can't plan their day ahead of time, but have to wait to make plans that day until they have heard from them. I gave them an A for punctuality because they did arrive when they said they would; its their method of setting the time for the appointment that is very poor and their non-disclosure up front which caused me to waste money on a part for a dishwasher that is going to be thrown out.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$300

Response from R J VEITCH APPLIANCE REPAIR
At the onset of the service the customer was told that the machine may need more work. The machine needed a working pump to drain water out. The pump was not operating at the time. If a customer complains to the manufacturer directly they have more leverage and that is why the tech told them to call Bosch to see if they would help out and pay for the part! It is seldom that the wash motor and drain pump go bad at the same time . This was an exception.

Doug G.
06/2014
5.0
appliance repair
  + -1 more
Great, I have been using these guys for years and they always get the job done, I wish home appliance were built to last longer but they are not and these guys are way cheaper then buying a new one!
Description of Work: diagnosed leak in washer and got company to authorize repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Nancy C.
04/2014
5.0
appliance repair
  + -1 more
They are wonderful. They always fix the problem and always on time.
Description of Work: They repaired a washing machine for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Sandra E C.
03/2014
5.0
appliance repair
  + -1 more
2 service guys showed up the day after I called. It was on a Saturday. They didn't charge any up charge for the weekend. The part wasn't available so they had to order it. It took several days but they came out and did the repair on Thursday of that week. The service guys were professional and friendly. I had a question about my refrigerator and they pulled it out and checked it out offering suggestions at no charge. Will call them again if I have an appliance problem!
Description of Work: I have a 4 yr old LG stove that the oven stopped heating. They came out & assessed the job, ordered the part & replaced it within a week.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Victoria H.
03/2014
5.0
appliance repair
  + -1 more
.
Description of Work: Replaced an ice maker in my fridge.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

John H.
01/2014
5.0
appliance repair
  + -1 more
.
Description of Work: In-wall oven circuit board failed. Veitch came out (he's pretty much a one man outfit) ordered the part (that took the most time - a week) and when it came in, he popped it in. Part was $100, his services $100. Seemed reasonable to me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Nansi R.
09/2013
5.0
appliance repair
  + -1 more
Excellent! I have had Veitch repair come out a few times and they are always professional, prompt and rasonable. I highly recommend them!!
Description of Work: Installed fan motor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145.7

    Contact information

    830 MIDDLESEX TPKE, Old Saybrook, CT 06475


    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    Appliance Repair

    FAQ

    R J VEITCH APPLIANCE REPAIR is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    Saturday: 9:00 AM - 12:00 PM

    R J VEITCH APPLIANCE REPAIR accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, R J VEITCH APPLIANCE REPAIR does not offer free project estimates.
    No, R J VEITCH APPLIANCE REPAIR does not offer eco-friendly accreditations.
    No, R J VEITCH APPLIANCE REPAIR does not offer a senior discount.
    No, R J VEITCH APPLIANCE REPAIR does not offer emergency services.
    No, R J VEITCH APPLIANCE REPAIR does not offer warranties.
    R J VEITCH APPLIANCE REPAIR offers the following services: We service most makes of major appliances. We service Sub Zero/Wolf in warranty. we service Bosch in warranty. We service Dacor and Uline in warranty. All other brands we service out of warranty

    Contact information

    830 MIDDLESEX TPKE, Old Saybrook, CT 06475


    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM