CT Cellar Doors

Our cellar door was replaced. The sales visit happened very quickly after initial request. The installers worked very cleanly and you wouldn't even know they had been here. If not for the new door. They did a very meticulous job with the concrete and mortar work at the base of the door. They had to raise up the concrete base a couple of inches and create a seamless transition to the blue stone patio surrounding the cellar door entry. You could tell the installer really took pride in his work. The new door works great and is such an improvement on the old rusty one. The only reason for four stars, was that installation was slated for late September and it took untill early November before it finally happened.

Excellent installation. No surprises.

Thank you CT Cellar Doors.!! Your representative was excellent! He was prompt, thorough and offered excellent guidance! And he spent as much time as we needed. We thank you and highly recommend your service!

I found this company to be very responsive to phone calls and questions. The 2 guys they sent to do the job were extremely nice and actually had to do more work than expected but were patient and did a good job and they too were happy to answer any of my questions and explained everything about the operation of the doors very clearly. The new cellar doors replaced old rusted ones and certainly improved the appearance of the house. I would recommend this company.

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From the very start CT Cellar Doors was very professional. They showed up on time for the initial quote as well as the day of the actual installation. The job went very quickly and everything was cleaned up. The technician explained the features of the installation as well as went through all the paperwork with me. Both the hatchway door and the interior door look great.

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Price quote was hundreds of hundreds of dollars above two other quotations. They were very professional and all but during the house visit I got a sales squeeze to sign now and save $250 with the promise that I could cancel within 3 day at no cost. I found out later that their discount price was still 600 dollars above other fair quotes. I mean the basement Bilco entry door is only $770 at Home Depot, and their price was 1800 for a one hour install. Plus the cancel in three days? They only accept a telegram, which costs 50 bucks. Overpriced.

Their supplier to powder coat the door had machinary issues so the door was not installed until June, two months later than promised. I paid an extra $800 or so to have a special powder coating and noticed a couple of rust spots. I have called at least four times and am promised a return call but have received none. They promised to have someone come and inspect the door but no one has visited. I am very disappointed at their lack of service and failure to take care of this issue. Update: After posting this less than favorable review, Steve called me and immediately came out and took the rusting doors, replaced with temporary doors, took the doors for a secondary powder coaing and replaced the doors. He was apologetic for the lack of responsiveness and was committed to making us satisfied. The newly coated door looks good with no imperfections and is installed well. I am now satisfied with the product but wish I did not have to make the five or six calls and post on Angie's List to get action.

The door itself is wonderful but the foundation cap they built leaked. They came to repair it once and after awhile it leaked again. The warranty has run out but I was willing to do what it took to get it resolved. I made numerous calls to the company and each time I was told someone would get back to me. They never did.

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The people on the other end of the phone were very friendly and helpful. My big complaint is that it took months longer than they promised to show up, and then I had to call repeatedly and beg. I have no idea what the holdup was. The men who did the work were very efficient, professional and friendly. I just wouldn't recommend if unless you have months to kill.

A very cheery and professional sounding lady took my call and set an appointment for someone to come out and visit me. The company's representative was actually here about a half hour early, but he called first to ask my permission. I think he did a pretty thorough investigation of my cellar entry. He was polite and let me blab on about what I thought I needed. He pointed out some defects in my door's foundation that needed to be corrected. We discussed the price of that masonry work and the various options on the type and color of the cellar door. I decided to go ahead with the masonry work and with a custom cellar door which would fit my unusual sized foundation better than one of the standard units. It was a bit more expensive than one of the standard sized doors, but it looks like it should last 20 years or more, so its worth doing right. I also bought another option - a powder paint coating. Its a really durable coating that they applied to both the outside and inside of the door. They had a color that matched the shutters on the house pretty close. Paint that do is one chore I'm glad to give up. The Installer that showed up was neat and got the job done in two days. He explained that he wanted to make sure the cement was dry before finishing the installation. He came back when he said he would and put the new door down and sealed it all up. It looks great and now my basement stays dry when it rains! And we've had some pretty heavy rains lately! Overall I am very happy with the whole experience. Its really hard to find contractors who do what they say they are going to do, but these guys did. I've already recommended them to a relative.

They were without a doubt the best company I ever had the pleasure of dealing with.

Below is a letter that I sent to CT Cellar Doors LLC which describes in detail my experience. After filing a complaint with the Better Business Bureau they agreed to the 10% discount that I requested. The window installer did a very nice job of installing the windows however the hassle I had to go through was not worth it. I would not recommend this company to anyone. On 08/22/2012 I signed a proposal/invoice for three basement windows and one block up window. I immediately gave a check as required for 50% down ($853.46) which was cashed three days later. The approximate completion date was 09/25/2012. I was informed that a week and a half later I would receive a phone call to schedule an appointment to confirm measurements of my windows. Two rescheduled appointments, numerous excuses from office staff, and three weeks later I was finally able to get someone to my house to measure the windows. Another four weeks later, I was finally able to receive an appointment for 10/22/12 for installation of my windows. On 10/18/2012 I am called and informed this date would have to be rescheduled again due to other jobs that were not completed yet. Finally, after having the Director of Operations (Steve Wolff) involved my windows are being installed on 10/24/2012. This is completely unacceptable. The office staff is very unprofessional and does not return phone calls. I have had to reschedule my work week on two separate occasions to make sure I was available, only to have my appointments rescheduled at the last minute. You have wasted my time and money. This is not how a consumer is supposed to be treated. I have filed a formal complaint with the Better Business Bureau, to make sure this does not happen to another consumer who wishes to purchase your product/services. Lastly, I do not believe I should be paying full price for these windows when you are an entire month past the deadline. Therefore to make up for my time and money wasted by your impracticable business ethics, I have taken 10% off the total price that is due. I believe this is more than fair. If you have any questions or concerns, please call me at the number listed below.

They arrived on time, explained what they would do, very pleasant and professional. They cleaned up when they were done and made sure that wood was cut away from the house so that there was no mess.

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Cellar door entryway had a crumbling brick foundation and old rotten plywood doors. I called CT Cellar doors as they had done work for a coworker of mine. They came out, measured, advised needed foundation repairs, and gave an estimate for a custom made cellar door to fit my odd-sized opening. A week or so later the actual person who would do the install came out to remeasure. There was an oddity in the opening and it was decided to change the initial double door to a single door to accommodate the opening. The door took approximately 6-8 weeks to manufacture, which was told to me in advance. They came out and installed the door over 2 days, first repairing the foundation and then installing the door. 2 days after installation a problem was noted with the latch. The company sent someone out the next day who repaired it. Overall I am happy with the door. There are a few things I'd change if I were to have thought about the design in advance. I would have a larger opening or have stuck with 2 doors as it seems there is a lot of width to the stairs that is covered by the new door. Getting a washer or dryer in may be tight. Other than that it looks good and works well. I did expect a bit better quality latch for the price, though.

Saw their ad in Clipper Magazine and called them to discuss creating egress windows in our basement. Rodney tried to talk me into a cellar door, then told us couldn't be done as they couldn't get any machinery to that part of our yard.It would have to be dug manually- duh! Yes. I know that a cellar door would extend out too close to my property line and would not be allowed. When I asked about permits he said they don't get permits for cutting a hole into my foundation. When I pressured him he said it would cost about $2000 to get the permit. What nonsense. He wasn't helpful, did not give me any estimates then tried to sell me new windows for my sunroom. What a stupid waste of my time! They're supposed to be experts. He couldn't offer me any suggestions for my 3 existing basement windows.

Ct cellar doors removed and replaced my basement hatchway doors. In the process they removed a piece of cement along side of the foundation, that appeared to be an addition to accommodate the old doors. Unfortunately this piece of cement which ran the length of the foundation covered the top of the second row of LARGER cinder blocks. Once removed this exposed the top of the foundation wall. Now I have open cinderblocks which allow any rain to pour into my basement. The day after they installed the doors I had two inches of water in my basement. They returned twice to "check" the door but found no problem and only recalked around the door. I only found the problem after I dug around the foundation and found the exposed cinder blocks. Ct cellar doors has refused to take any responsibility for this claiming that not masonry work was included in my contract, even though they removed the cement block. I requested only that they reimburse me to buy cement and have someone repair the work and they have refused. I even requested that they just pay for the cement and I will do it myself and they refused. I hired a "professional" to install doors to my basement because I don't have any experience with foundations. The cap they removed was needed to cover the cinderblock foundation. THEY SHOULD HAVE known that or at least taken SOME responsibility for THEIR mistake. THAT IS WHY I HIRED "PROFESSIONALS" All I wanted was their acknoledgement of their mistake and a few dollars to cover the expense of refilling the blocks. THIS COMPANY AND ITS OWNER AND EMPLOYEES ARE UNPROFESSIONAL AND UNTRUSTWORTHY. DON'T TRUST THEM!!!

All work was done as promised & completed in one day. They were courteous & professional. They cleaned up and removed old windows & doors. I am very satisfied with the results.