Floor Covering Shop, Inc.

carpet installer

About us

Welcome to The Floor Covering Shop, Eastern Connecticut's home of in-stock flooring since 1963. The Floor Covering Shop is a family-owned & operated full-service flooring retailer which specializes in the sales & installation of carpet, ceramic & porcelain tile, hardwood, laminate, linoleum, sheet vinyl and luxury vinyl tile. Our 12,000 square foot showroom and remnant warehouse includes hundreds of room-size carpet and vinyl remnants as well as thousands of flooring samples from manufacturers such as COREtec, Somerset, Shaw, Lexmark, Dream Weaver, Mohawk, Stainmaster, Tarkett, Mannington, Anatolia, Interceramic, DalTile, Quick Step and more! We are now celebrating our 60th year in business serving homeowners and contractors throughout Eastern Connecticut.

Business highlights

62 years of trusted experience
Emergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.946 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
2%
3
2%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
responsiveness
4.9
Showing 1-25 of 46 reviews

Angel K.
02/2025
5.0
They were wonderful. Great communication, quick turn around time. We will hire them again!
Rating CategoryRating out of 5

annette D.
11/2023
5.0
Pleased with the results.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bernice K.
05/2023
5.0
They were efficient and clean.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Thomas W.
05/2022
5.0
Greg Graf was prompt, professional, knowledgeable, and trustworthy. Installation service was outstanding and high quality. Got exactly what we wanted. Floor looks great! We highly recommend the Floor Covering Shop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kathy L.
08/2021
5.0
Bought wood flooring from them and they were very helpful with fast delivery.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Eric W.
06/2021
5.0
Excellent customer service-- they let me know that it will be a few weeks before they complete the job due to high demand

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Karen P.
05/2021
5.0
Very professional, friendly and the quality of both the carpet and work done were top notch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$950

Ray K.
05/2021
5.0
the installation crew was very helpful moving things and getting the job done right triple A rating

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Susan B.
01/2021
5.0
Responded quickly to give estimate and the team did a great job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lisa B.
01/2021
5.0
Professional, competitive pricing, great work

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

David B.
10/2020
5.0
I’m very satisfied with the way the service this company provided. I recommend this company.

Rating CategoryRating out of 5
quality
3.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Richard H.
06/2020
5.0
The installers were polite, accommodating and knowledgeable.

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
4.5

Yes, I recommend this pro

Jonathan R.
06/2020
3.0
The communication wasn't the greatest. Was supposed to get multiple phone calls and had to keep calling them to get information. The work was very good though. Just need to brush up on communicating with customers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
2.5

Yes, I recommend this pro
$1,100

Mark W.
05/2020
5.0
Great Pro. Not pushy person who got down to what needed to be done. Planned out the job and was a pleasure to work with

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

John W.
04/2020
5.0
Reasonable pricing and pleasure to work with. Highly recommended!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rich M.
08/2019
5.0
They did a fantastic job. They listened to my needs and suggested the product to suit the job. It looks great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

William M.
07/2019
5.0
Working with Greg and Jonathan for the installation of new carpeting and tile in the entryway to our house was a wonderful experience. Greg especially was a great help in selecting the type and color of carpeting/tile to compliment the paint I had chosen for the walls in the upstairs and downstairs hallways. Best of all, he was willing to rip out the old carpet and give me all the time I needed to complete painting before installing the tile and new carpet - something other places I looked into werenâ t willing to do. I was never pressured to get the painting done (I had a lot going on at that particular time) so they could complete the installation and get paid. Their installation crews were top notch - on time and highly professional. The place looks so much better now. Overall, they provided great value, superior service, and showed a â customer firstâ focus Iâ ve found to be rare these days. I will certainly go to them again, without hesitation, for other upcoming floor covering needs. Most highly recommended.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$2,000

Sharon D.
04/2019
5.0
Greg Graf came out to estimate the job and I was impressed with his knowledge and professionalism. The installer was experienced and did an excellent job. I recommended The Flooring Shop to a friend and she was very pleased as well. Will be having them do additional work in the future.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$4,800

Nancy P.
01/2019
4.0
I had a new bathroom floor done, getting my kitchen done in two weeks. Plan to do both bedrooms this year. Great people and work. Highly recommend anyone needing quality flooring contact them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$500

anthony n.
01/2019
5.0
They know their business and perform very well

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Jamie S.
10/2018
5.0
Best experience. Family run business. Everyone was super nice and friendly. Workman (PJ) was great. Had them remove old carpet and padding and install new. Pretty large area (almost 1000 sq ft). Did my best to clear out as much as I could but still needed their help in moving a king size bed. All was done with care and on time and at a great price. Highly recommend. Give them a try, you will not be disappointed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$4,000

Carolyne G.
10/2018
5.0
Try them - they are great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Trevor R.
08/2018
5.0
Fast turn around time from initial call to estimate to install. The whole crew was friendly and professional. Even came back to fill nail holes in a section they missed behind a door as they were cleaning up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

385 Central Avenue, Norwich, CT 06360


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
Closed

Licensing

Insured

Licensed*

Trade License Number
0507721
Trade License Locale
CT
Trade License Expiration
03/31/2026
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

carpet installer

FAQ

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed

Floor Covering Shop, Inc. accepts the following forms of payment: CreditCard
Yes, Floor Covering Shop, Inc. offers free project estimates.
No, Floor Covering Shop, Inc. does not offer eco-friendly accreditations.
No, Floor Covering Shop, Inc. does not offer a senior discount.
Yes, Floor Covering Shop, Inc. offers emergency services.
Yes, Floor Covering Shop, Inc. offers warranties.

Contact information

385 Central Avenue, Norwich, CT 06360


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
Closed